North Edmonton Kia

My wife and 74 year old parents took a drive out to this dealership hoping to look at the Kia EV9. We arrived and were promptly greeted by Adriano who ushered us to his desk. He was unable/unwilling to show dealership hoping to look at the Kia EV9. We arrived and were promptly greeted by Adriano who ushered us to his desk. He was unable/unwilling to show us the EV9 until we first filled out some paperwork even though we made it clear that we were not test driving today, just looking at the interior. I asked the relevance of asking for my driving license and personal details to first look at the car and was told that the manager insists that to show the car they need to do a credit beaureau check. Warning flag 1. Again I said that we were not buying today, not even test driving, we just needed to see if our dogs might fit in the truck with the seats folded. We were told that we would need to fill it out to look. I wanted to stand up and walk out at this as no other dealer has requested us to fill out paper work just to open a door of a car on the showroom floor. In the end regretfully we filled out paper work and were asked to wait. We waited. 15-20 minutes for the sales manager, clearly at the desk chatting with another sales associate to come back. The sales manager needs to grant permission to bring the car around from the back for us to view. I asked if they might tell me if it was going to take much longer to bring the car around to view as I have other appointments this afternoon and we had been waiting 20 mins at this point in a very quiet dealership with lots of staff on their phones and chatting with each other. I was told that the EV9 was on its way around. My 74 year old mom, waiting still with me decided to look at another car, open the door and proceed to sit in. At this point the floor sales manager shouted over at her “if you open it, you bought it”. Probably just a joke but I thought it was a little rude to an elderly lady just looking at the car that he had never spoken to before. Meanwhile Adriano our sales guy came back over to ask us to meet him outside and he’d be back around with the car. We waited. Waited some more. Eventually he popped out to say sorry but the manager had taken the car out and it wasn’t available, he was very sorry. Warning flag 3 and 4. This is some of the worst buying experience I’ve had in any dealership. I found it dishonest and disrespectful of our time not to simply say upfront “sorry but the car isn’t available do you mind coming back another day?”. Instead they had us fill out meaningless paperwork that no other dealer expects you to fill out just to open the doors of any of the cars on the showroom floor. Insane. Would not recommend this dealer. Run a mile if you value your time and want to be treated with respect (particularly elderly folks looking to buy). As a final thing, they have techno music playing on blast on the showroom floor. Very hard to have a conversation with the music cranked so loud. More

My wife and I both purchased Kia Sportages from North Edmonton Kia. We had nothing but incredible service from their whole team. Our Salesman Yaroslav was just Excellent. We couldn’t have had any better Edmonton Kia. We had nothing but incredible service from their whole team. Our Salesman Yaroslav was just Excellent. We couldn’t have had any better experience as we did with Yaroslav. He was extremely Professional, Knowledgeable and kind. We were never rushed out pushed into anything. He took the time to answer all of our questions, and showed us how everything worked, before we left with our SUV’s. We had 2 different finance people, Mike and Alessandro, and they did everything they could do to find us the best rates. Very professional and they were both working for us to make sure we left happy. The Sales Manager Mike has done an outstanding job on working with the people that work with him to make the dealership as Great as we both thought they were to us. We both definitely recommend Yaroslav to anybody looking for a new or used Vehicle. He will definitely set you at ease. More

DO NOT GO TO THIS DEALERSHIP, OR GIVE A DEPOSIT BY ANY MEANS! We went looking for a trade in on a car and was offered a Sportage LX when we were told they couldn't make it work on a Sorento. We at firs MEANS! We went looking for a trade in on a car and was offered a Sportage LX when we were told they couldn't make it work on a Sorento. We at first said no because it didn't have the features my wife's car had. They gave us an option on a Sportage X-Line 2mins after we said no. Told them we would come and see it after work. When we got there they said the vehicle hadn't been delivered yet but they would let us test drive the original Sportage we said no to. Wife had said no at first and then made us drive an EX model trying to wow her with the features. Be sparkled eyed she said yes. We then made a $500 deposit then brought to the salespersons desk named Phillpe (Phil). He had us sign the deal paperwork and then placed a forum in front and checked a box that said non-refundable. Before this all went down I turned my voice record on my phone. I looked at him and said, "Does this mean my deposit is forfeited?", He than said, "Only if you are searching for another vehicle because we made this deal and are waiting for the car to arrive, because the trucks are frozen right now." (Seeing that it was -32 degrees.) I than said, "So for any financial reason or if that we find it doesn't work financially for us we can get our deposit back?" He than replied, "Yes of course, it's just meant that you're not allowed to search for another deal while this one is undergoing. Not that you will find a better deal than this car I can promise you that." So we signed the paper work and went to finance to deal with quick info to see if we were approved. The next day after doing research we found it wasn't feasible for us. So we backed out from the deal. The next day Billy (Sales Manager) called me and said, "Am I willing to walk away from my deposit if I don't take the deal?", I said, "That's not what I told." Billy then replied saying never in history has a deposit been returned. Obviously they think this is people's first time and are not informed. Later that day I went to the store, climbed onto the front step in front of Billies' desk, and asked, "Why are you wanting to steal my money?"" They asked me to keep my voice down because they have customers and said I was yelling. But, I was just being stern and told them their customers deserve to know they shady people they're dealing with, and I will start yelling if they want me to. Then the General Manager Becker, came out and escorted me to his office after one of the Sales Managers threatened to call the police because I refused to leave without my money. He than told me I am locked into contract when no official final paperwork was signed. Just a deal agreement. He than proceeded to ask me what changed in the deal and I flat out told him financially was a good idea. He told me to think about how I can make the deal work and shop for insurance. I asked and what if I can't. He said, "well you know you can't get your money back. I have a signed forum here." Knowing I wouldn't get anywhere talking to him I appeased him and said I will be in contact. I am in contact with AMVIC now and I am going to be in contact with someone at CBC because they said this isn't the first time they heard this. I am going to provide my voice recording of Phil to both and will update my review when I get more info. More

I recently purchased a vehicle from North Edmonton Kia dealership, and unfortunately, my experience was very disappointing. I highly recommend having any vehicle you purchase thoroughly inspected by an in dealership, and unfortunately, my experience was very disappointing. I highly recommend having any vehicle you purchase thoroughly inspected by an independent mechanic before finalizing the deal. First, the vehicle’s carbon air filter was filthy—something I would expect to be addressed in a proper inspection. Worse, I found a pack of cigarettes hidden behind the glove box in the vehicle, which felt unprofessional. Additionally, the air filter was dirty, there was water inside the passenger door panel, coffee and water stains throughout the interior, and crumbs scattered everywhere. Clearly, the detailing service was subpar, and when I questioned the service fee, they were unwilling to negotiate or address the poor quality. What really broke my trust, however, was the tire inspection. I was told that the tires had passed their inspection, but when I looked closer, I found weather cracks and chunks missing from the tire tread—issues that are particularly concerning in Canadian weather. It’s hard to believe that they would allow a customer to drive away with tires in that condition, potentially putting my safety at risk. All they offered was $500 discount towards a new set of tires for $1,700. They wouldn’t cover the install fee. All in all, my experience left me feeling deceived and frustrated. I would suggest anyone buying from this dealership to be cautious and consider having the vehicle inspected outside of their service department. This was not the level of service or professionalism I expected. Please check the vehicle thoroughly if you are planning to purchase from this dealership. I will not purchase from this dealership again or recommend it. More

Awesome sales team especially Moe he helped me find the the perfect car for my day to day needs the perfect car for my day to day needs More

Sophear and Veer were both great to deal with. Very easy to talk with and understand. Would highly recommend these 2 guys when dealing with this dealership. Very easy to talk with and understand. Would highly recommend these 2 guys when dealing with this dealership. More

The dealer promissed and advertise one price, I choose the car and close the deal. By the time I was signing the documentation I asked about the advertisement and the financial manager told me it was not the car and close the deal. By the time I was signing the documentation I asked about the advertisement and the financial manager told me it was not available. What a scam! Fortunatelly I haven't had signed the documentation and could cancel it. They did not reimbursed my down payment, so I understand that is one way they make money from customers. I ended up buying this car in another Kia store of the city. More

Had a wonderful experience at Kia. I could not have done it without the help of Heather Abbott. She was so amazing to work with. I felt listened to. She found me exactly what I needed I could not have done it without the help of Heather Abbott. She was so amazing to work with. I felt listened to. She found me exactly what I needed and was incredibly patient and understanding. If you are planning on buying a vehicle ask for Heather. You won't be disappointed. More

Do not buy used vehicles from here, avoid this place at any and all costs. On independent inspection, CV joint was found to be leaking, marker light was out, and rear brakes and rotors were near service any and all costs. On independent inspection, CV joint was found to be leaking, marker light was out, and rear brakes and rotors were near service limit. When I contacted KIA, their own service department told me that they recommended the brake c/o, but Sales declined the action. Eventually, I ended up speaking to the GM and when I voiced my disappointment that I would have to be putting money into a truck that I had only had for a few days, he told me that I got a great deal on the truck. Do not buy anything here, ever, just keep rolling on elsewhere. More

Terrible, horrible service! The service is truly awful. Everytime I go there, it's like pulling teeth. You cannot even book a time for your appt. You bring the car in, in the mo The service is truly awful. Everytime I go there, it's like pulling teeth. You cannot even book a time for your appt. You bring the car in, in the morning and who knows when it will be ready. I had a previous Kia Sportage for 13 years before the one I bought at this Kia Dealership and I also had free lifetime oil change. Never once was I questioned or threatened to have my free oil change service revoked because I was over or under the acceptable kilometres range. This Dealership revoked my free oil change after my second or third oil change. It seems like they just want to sell you the car and be on your way... And never come back! Maybe that is just what I will do and give my money to another Dealership for maintenance and service. More