North Edmonton Kia

Just picked up my Sportage from the Service Dept. Looks like a brand new vehicle! Nancy is a terrific Service Advisor! Understands the importance of listening to her clients. Always goes above and beyond like a brand new vehicle! Nancy is a terrific Service Advisor! Understands the importance of listening to her clients. Always goes above and beyond to ensure her clients are happy! More

I will never buy another Kia through North Edmonton Kia. It has been an all-around negative experience. From them promising interest rates and then not following through, excessive maintenance bills. I cann It has been an all-around negative experience. From them promising interest rates and then not following through, excessive maintenance bills. I cannot stop them from contacting me via email, text or phone despite having unsubscribed on all form or contact multiple times as well as contacting the dealership multiple times to be taken off all list. They are bordering on harassment. I don’t even have my vehicle anymore and I still cannot stop them from contacting me. If I could give them a negative star I would. More

Max the salesman was great! The reason for 1 star is make sure you read the fine print!!!! I had asked for 3M on front of car which they charged me $995! I gave car to my oldest the day of delivery and thoug sure you read the fine print!!!! I had asked for 3M on front of car which they charged me $995! I gave car to my oldest the day of delivery and thought all was good until 3 weeks later when I was washing car for my daughter and noticed a small rock chip on bumper and to my surprise there was no 3m! All they had done was small strip across hood and 2 small pieces on fenders and mirrors! I called about my concern and was told they would get back to me which never did! Now 3 calls later made by me I’m still waiting on call back! Sounds like nothing is going to get done and next step is better business bureau! Was going to get my youngest the same car next month but will not be buying from North Edmonton Kia! Very disappointed with finance and management team for not not clarifying, rectifying and just saying sign here, here and here just to get me out quickly! Lesson learned don’t take for granted what you asked for and read FINE PRINT!! More

Had great service here and have continued to bring my vehicle in for past 3 years. Even thought there are other places closer to my home. Kendall was very friendly and knows her stuff. vehicle in for past 3 years. Even thought there are other places closer to my home. Kendall was very friendly and knows her stuff. More

My worst experience was with Kathy Lam, she try’s to put one over me to secure a deal. Read before you sign. Very dishonest one over me to secure a deal. Read before you sign. Very dishonest More

Long wait for oil change, even with appointment. Horrible customer service, no transport service to and from home. Avoid this place, they waste your time customer service, no transport service to and from home. Avoid this place, they waste your time More

If I could, I would give them a negative stars review. As the previous reviewer has said, I have also been getting constant calls from them despite asking and eventually being told to have my name and number the previous reviewer has said, I have also been getting constant calls from them despite asking and eventually being told to have my name and number removed from their list. I always only get a bunch of excuses, the main ones being that the person calling got their list from another employee, and the other being that the person calling was new at the dealership and unaware. Not sure how either of these make sense as if I am reassured in previous phone calls that my name was removed, there shouldn't be further phone calls at all. I shouldn't be on any list and no one should have access to my contact information if it was indeed, taken off the call list. I'm glad to see that I'm not the only person having an issue and this will hopefully (but likely not, given my history with them), be rectified and no longer an issue. Get it together KIA. More

When I first got there it took her about 5 mins to even look up and see me standing there waiting. It was an 2 hour oil change. When I asked what was taking so long she said I don’t know never even went look up and see me standing there waiting. It was an 2 hour oil change. When I asked what was taking so long she said I don’t know never even went to look why it was taking so long. When they were finished the oil change they told me 2 air filters needed be changed but never came to ask me if I wanted them changed so now I have to go somewhere else to get them changed. And never reset my oil change and service sensors ( good thing for YouTube ). More

I feel fortunate to have had Michael as our sales representative. He was very friendly, and very transparent about the whole process. He understood our concerns and provided us honest advice. He was representative. He was very friendly, and very transparent about the whole process. He understood our concerns and provided us honest advice. He was very helpful that even after the purchase he was ready to help us. Great customer service!!! Also the Finance representative who did our finance was very helpful and friendly. I would happily recommend them to anyone looking for a vehicle. More