North Edmonton Kia

Fraud! Fraud! Don't use this dealership. I went in to purchase a used vehicle, the Sales Manager Sam and myself made a deal on a 2020 Kia Sorento. Signed Fraud! Don't use this dealership. I went in to purchase a used vehicle, the Sales Manager Sam and myself made a deal on a 2020 Kia Sorento. Signed the deal and I also signed the copy of the carfax showing no accidents. Then needed to clean the vehicle and get it ready, I put a $4,000.00 deposit on the vehicle, the purchase was a cash deal. They vehicle wasn't ready the next day like promised, finally the 2nd day I called to inquire about the vehicle. Sam informed me that he only pulled the carfax for Alberta and the car had a minor accident in BC! Which isn't true as all carfax's include all the provinces not just 1 province so he showed me a fake or doctored carfax to make the sale, assuming in hopes that I wouldn't back out of the deal. Well the accident was 18k worth of repairs. I backed out of the deal and the management wouldn't return my call. So I suspect this is how this group does business. I own 2 Kia's purchased from other stores. Stay away from North Edmonton Kia. More

I went in last night to look at a car I called ahead to confirm was in stock. I was told it wasn't when I arrived so we tested another similar (Forte) and I liked it, MSRP price looked good (although the l confirm was in stock. I was told it wasn't when I arrived so we tested another similar (Forte) and I liked it, MSRP price looked good (although the listing on their website is 2k HIGHER than the Kia and other MSRP websites list this model and all models on their website for) and when they "ran the numbers" I was told it would be around 28K for the sticker price, the required $2400 perks package and a market adjustment of $2000, then additional required taxing on top. I spent literally 4 hours there and halfway in they brought in the manager, they somehow magically found the car I first went in to test drive which is cheaper, and I liked it... ran the numbers again and it still was coming up more so we continue to haggle and they say they will exclude the $2k. At that point I was starving and exhausted and said k I'll give deposit. Thankfullly I did not have my wallet on hand so I did not give any other useful info or sign any bill of sale, and was able to cancel my deposit the next day as the transfer had not been accepted. I had looked at the sheet with the numbers again and definitely looked like they were still hiding some extra charges, definitely not following AB's All-In Pricing requirement! I kept reiterating that I wanted the "Nek Assurance" $2400 package to be broken down for how much each item would cost and they would not at all do this, and said none of it could be removed as it is new management policy. And when I kept asking for an overall breakdown of the costs they just brought me back the same paper... but I wanted to see where each of the dollars being charged comes from (parts, services, fees, taxes, etc). I will not be doing business with this company and will hopefully be able to secure a deal on a Hyundai Venue Preferred for $100 less than the Rio with all costs etc included (I triple confirmed that there would be no other additional fees on top of his quote). The original price was to be over 28k with the fees. Much better negotiating experience and hopefully I won't be sitting in the office for 4 hours! More

Just don't go here. Dishonest and corrupt. We received threats and harassment, reported to police. AMVIC Going to Court. Dishonest and corrupt. We received threats and harassment, reported to police. AMVIC Going to Court. More

Max, Kathy, and the whole team were an amazing help to me, super knowledgeable and intelligent people at this dealership. me, super knowledgeable and intelligent people at this dealership. More

i would give 0 stars if possible. .. worst dealership I've dealt with in a long time! charged $16,000 over MSRP claiming its a market adjustment which justifies them massively overchar .. worst dealership I've dealt with in a long time! charged $16,000 over MSRP claiming its a market adjustment which justifies them massively overcharging for their vehicles. DON'T BUY FROM THIS DEALER!! shop around i'm sure you will find a better place. More

worst salesperson. they asked me $28000 plus tax for forte ex which is approx $23500 plus tax. they asked me $28000 plus tax for forte ex which is approx $23500 plus tax. More

Really wanted to make a deal here. But after fighting hard to get clarity on the numbers that were not making sense, and having a salesman tell me “let’s not overthink this”, it wa But after fighting hard to get clarity on the numbers that were not making sense, and having a salesman tell me “let’s not overthink this”, it was finally disclosed that they wanted me to pay 5000$ market adjustment (over MSRP) plus a mandatory 2500$ package. This was all after negotiating nearly 5000$ more off presumably the same thing. Out of sheer principle I just cannot support this sort of practice. And then to tell me that “they literally have no room to move on the sale”. Amazing. Well, best of luck. I’m sure someone will pay without reading the fine print. NEK - you do know that All in pricing is the law in Alberta yes? so posting one price on your website, and then adding in your extras is actually illegal. More

Believe stated negative reviews - horrible repair service-customer service- will blame you for outrageous charges -get yelled at for their errors in shoddy repairs - not worth the hassle - go anywher service-customer service- will blame you for outrageous charges -get yelled at for their errors in shoddy repairs - not worth the hassle - go anywhere not here. They tried telling me we were responsible for their cheap, useless, repairs to motor. They yelled at the wrong person, I am a Master Mechanic. GO ANYWHERE BUT HERE. More

Beware of the sales tactics here. They will do anything to sell a car. Watch out for all the “extra” charges. They will do anything to sell a car. Watch out for all the “extra” charges. More

Went to look at 1 car but also saw another one I wanted to see. Sales guy said “well aren’t you a greedy little woman?” Then they put the other car inside and seemed put out when I said yes, I want to try to see. Sales guy said “well aren’t you a greedy little woman?” Then they put the other car inside and seemed put out when I said yes, I want to try this one too. We told the salesperson several times that this was going to be my vehicle but the salesman put me in the backseat for the test drive. We looked at multiple other dealerships but couldn’t find what I was looking for, so had to go back. After the purchase the salesman went to give the keys to my husband- who said why are you giving me the keys, it’s my wife’s car. He then again later tried to give my husband the keys….. unbelievable. More