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North Edmonton Kia
Edmonton, AB
328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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328 Reviews of North Edmonton Kia
July 11, 2017
Worst Customer Service! Did not have a pleasant experience at this dealership, quite the contrary. Due to length restrictions, I will condense my experience to a few sentenc Did not have a pleasant experience at this dealership, quite the contrary. Due to length restrictions, I will condense my experience to a few sentences. Firstly, I left in tears after I felt I had been mistreated by one of their sales reps. He did come over afterwards and offer an apology, so that made me feel a little better. However, I was still in quite a bit of shock that I left a car dealership in tears, and was treated so poorly at an establishment that is supposed to hold customers in the highest regard. Compounding matters, was how I was subsequently treated by members of their management team. In short, it took taking my complaint to Kia Canada Inc, to get a formal apology from the dealership for how I was treated that day. I ended up with two apologies, one that was sincere/genuine from Brian Hickey (dealer principal) who sent an e-mail (even being out of the country at the time), and the other was disingenuous from a member of management. Just when I thought all had been rectified, I was mistreated again (by the same member of management who offered the disingenuous apology a couple days prior) because he was unhappy with the fact that I was posting reviews about their dealership on the internet. As a result, I personally wrote a letter to Kia Canada Inc.'s executives to inform them of the latter experience with that particular person and how I was again, mistreated at this dealership (now by management). In conclusion, I will not be purchasing a vehicle from this dealership in my lifetime as a result of how I was so poorly treated by almost everyone I encountered there. More
by Janelle Stables
Employees Worked With
Tim McHale, Scott Hourie, Doug McDade, Brian Hickey
July 07, 2017
Above and beyond Always helpful, no pressure, great sales, financial and service staff! Quick service! Had purchased a Kia Optima about seven months ago and realized i Always helpful, no pressure, great sales, financial and service staff! Quick service! Had purchased a Kia Optima about seven months ago and realized it wasn't the car for me so I decided to look at a jeep at another dealership. For whatever reason this dodge dealership couldn't deliver and kept me waiting for four days waiting to hear if I got the jeep or not so I decided to go to kia north Edmonton to see Grant who had sold me my optima. He found the exact jeep I wanted from another dealership and sold it to me for better payments than the dodge dealership could!!! I was thoroughly impressed and am super happy with my new jeep!! Thanks guys!! More
by Chefpooty
Employees Worked With
Jody Hand, Danika Lamoureux, Grant Edmondson
June 27, 2017
Positive Experience in Purchasing Pre-owned vehicle While having my Kia vehicle serviced at Kia North Edmonton, had a discussion with a Sales Rep who asked about trading in my 2014 Kia. Replied I was ha While having my Kia vehicle serviced at Kia North Edmonton, had a discussion with a Sales Rep who asked about trading in my 2014 Kia. Replied I was happy with my current vehicle which was problem-free and running well . He told me no problem - if/when I did decide, they would give me a good price for my Kia and a great deal on the choice of solid vehicles (both new + used) to choose from. Several days later, I decided to start looking around at late model Kias and test drove a few different models. Had some preliminary discussions with Scott Hourie who answered all my questions and asked me what North Edmonton Kia could do to earn my business. Further research brought me to Internet Sales Mgr Kevin Wolchansky who made the shopping experience pressure-free and was a pleasure to deal with in the search, negotiation and final purchase of my pre-owned '17 Sorento. If you are looking for a new or pre-owned vehicle, I would recommend North Edmonton Kia. More
by KiaFan63
Employees Worked With
Scott Hourie, Kevin Wolchansky
June 23, 2017
Amazed with the excellent service I was completely blown away at how friendly, supportive, and accommodating the staff were to help me purchase my new vehicle! I honestly couldn't have I was completely blown away at how friendly, supportive, and accommodating the staff were to help me purchase my new vehicle! I honestly couldn't have asked for anything better! And I'm in love with my new ride! Thumbs up Kia More
by JCam
Employees Worked With
Scott Hourie, Joseph Pierce, Marc Bessette
June 16, 2017
2017 Optima Hybrid The service department experience so far has been excellent with our 2017 Optima Hybrid we purchased in April 2017. They answered all our questions an The service department experience so far has been excellent with our 2017 Optima Hybrid we purchased in April 2017. They answered all our questions and have shown that they support their customers. Thanks Don&Ellie Day More
by dsquared440
Employees Worked With
Peter Kosson, Celyne Martin
June 15, 2017
Great Experience purchasing new vehicle Purchased a 2017 Kia Soul and the environment was very pleasant, not pushy, very helpful and accommodating. The overall experience was great i wish i Purchased a 2017 Kia Soul and the environment was very pleasant, not pushy, very helpful and accommodating. The overall experience was great i wish it was so easy everywhere. More
by Robin Smith
Employees Worked With
Logan MacDonald, Maher El Hares, Jonathan (Mitch) Hiles, Christopher Bowles
June 08, 2017
Great experience If you're looking to spend quality time and not quantity time, Tim Moes was knowledgable in KIA products and listened to my requirements. He wasn't pu If you're looking to spend quality time and not quantity time, Tim Moes was knowledgable in KIA products and listened to my requirements. He wasn't pushy or impatient. He gave us the time we needed to settle on a vehicle and a budget. It's an easy location to visit for service needs as well! Very convenient. Not to mention all the employees there are extremely personable and hard working. More
by Anonymous1111
Employees Worked With
Alyssa Danforth, Danika Lamoureux, Ryan Lundberg, Scott Hourie, Joseph Pierce, Whitney Doucette, Jonathan (Mitch) Hiles, Lindsey Loiseau, Christopher Bowles, Tim Moes, Peter Kosson, Celyne Martin, Mike Hand
May 30, 2017
Amazing car buying experience. My wife and I just purchased a new Kia Niro from North Edmonton Kia. At the dealership we dealt with Logan as a salesmen and Mitch as the manager. I h My wife and I just purchased a new Kia Niro from North Edmonton Kia. At the dealership we dealt with Logan as a salesmen and Mitch as the manager. I have never had such a easy and pressure free experience buying a vehicle. Due to the Niro being a new vehicle and requesting a white Niro both Logan and Mitch did all they could and were able to get us exactly what we were hoping for. There's not enough great things I can say about all the staff at North Edmonton Kia. If your looking for a new car this is a great place and would highly recommend it. More
by Josh
Employees Worked With
Logan MacDonald, Joseph Pierce, Jonathan (Mitch) Hiles
May 29, 2017
Ser ice Best service dept ...recomend for your kia service.Dont go to kia west they rip people off.i had my trans flush at 38000km at west bc service advisor Best service dept ...recomend for your kia service.Dont go to kia west they rip people off.i had my trans flush at 38000km at west bc service advisor julie is money hungry .they must get commision More
by Shaz
Employees Worked With
Kirandeep Sokhal, Maher El Hares, Ken Harron, Mike Hand, Jeoffrey Malit
May 22, 2017
A willingness to go the distance. When the vehicle i wanted was not going to work the staff here went the distance to ensure that there would be an option for me. They really are great When the vehicle i wanted was not going to work the staff here went the distance to ensure that there would be an option for me. They really are great. More
by Sofa king
Employees Worked With
Grant Edmondson, Joseph Pierce, Marc Bessette
