NewRoads Chrysler Dodge Jeep

I am pleased. I phoned in and spoke to Jill in service, she had booked me an appointment for as soon as possible. she was very polite, honest and courtious. Ji I phoned in and spoke to Jill in service, she had booked me an appointment for as soon as possible. she was very polite, honest and courtious. Jill explained everything to me as detailed as possible and explained the bill in the end. I am very happy that I chose MacIver, and that I was able to have the honors in dealing with Jill. Thank you More

Never go back again. 2014-06-04 This is the third time I have visited this dealership. The first time I just wanted to ask a question. As soon as I started with I dr 2014-06-04 This is the third time I have visited this dealership. The first time I just wanted to ask a question. As soon as I started with I drive a Fiat 500 I got we don't do warranty work on them here. I didn't get to finish my question and they were telling me no. All I wanted to know was if is they could take a picture of an area where the paint was peeling and email it to Village Chrysler which is located in Ajax for me. The lady shut me down instantly and didn't want to hear what I had to say. I requested the Service Manager and he was able to assist me. The second time I went in to purchase a bulb for my rear brake light. The gentleman on the parts desk was wonderful and had Matt (an apprentice) put the bulb in for me. Matt was very professional and helpful. The third and I might add the last time I went in for an oil change. I was getting a warning light on my instrument panel about my running lights not working. I started to explain about the warning light and instantly was shut down again by one of the women at the service desk and at the same time by a man that was behind the counter also. They started telling me they don't do warranty work in Fiats. I suggested that maybe they should let me finish my question before they said no to me. All I wanted was for the mechanic to confirm that my running lights were working. As I was cashing out I advised them that I would not be back for service at their location and that I just wanted to pay and have my warranty book returned to me. Once again Matt was the one that did the service on my vehicle. He was very professional and helpful. Matt checked my lights with me looking on and we determined that I would have to bring my vehicle to Village Chrysler in Ajax for them to check this issue out for me. More

Felix is the Man! In all of my years involved with customer service, sales, and more frighteningly, purchasing a vehicle, never before have I had an enjoyable experienc In all of my years involved with customer service, sales, and more frighteningly, purchasing a vehicle, never before have I had an enjoyable experience in purchasing a car. For my family, we were in need of a new van for our expanding family and have seen and tested various competitor models. My family visited various dealerships and we were met with sales reps who were indifferent, pushy and and sometimes unknowledgeable in what they were selling! From a recommendation of a friend of ours, we visited MacIver to check out a Grand Caravan and boy are we glad. We were introduced to Felix, who was one of the most sincere, easy-going and friendly sales reps that I have ever met. Not one moment did I feel pressured into purchasing a car. He was there to put us in ease and answer all of our questions with patience and humour. He also helped us narrow down our needs for the family and to search out the best model and give us the best deal possible based on the budget that we had. Right there and then, I knew that he was looking out for our best interests and we decided to purchase the van offered that same day based on the awesome deal he gave. What also put this experience over the top was that we received our van earlier than expected! We had wondered that day, after signing the documents, whether we could pickup the van earlier but was told that Monday of next week would be the earliest pick up. A few hours after leaving the dealership, we received a call that it can be picked up the next day! Boy was I shocked! Felix and, I think it was, Debbie went out of their way to see it through. I can see why there are so many positive reviews, and I can too vouch for them as well, and will recommended anyone who's looking for a vehicle to head down to Newmarket and visit MacIver for a great purchasing experience. More

Mike Gregor- The BEST of the BEST We have returned to purchase another vehicle from Mike Gregor, simply because he is very reliable friendly and knows what he is talking about! i would We have returned to purchase another vehicle from Mike Gregor, simply because he is very reliable friendly and knows what he is talking about! i would recommend the dealership and mike Gregor to ANYONE! More

Good service We had gone to Barrie Dodge but the service was terrible; they did not want to deal whatsoever, so we then went to MacIver Dodge in Newmarket. Our sal We had gone to Barrie Dodge but the service was terrible; they did not want to deal whatsoever, so we then went to MacIver Dodge in Newmarket. Our salesperson Frank Tan went out of his way to find the mini van we wanted. He was quite helpful. Also, we spoke with both Randy and Jim and theywere quite pleasant also. When we picked up our mini-van, Frank showed us how to use our special features. We are both very happy with the service we received. Thank you MacIver Dodge. More

Good experience I needed quick service without a hassle. It was quick and painless and all of my needs were met without issue. I was happy to get my new jeep on time I needed quick service without a hassle. It was quick and painless and all of my needs were met without issue. I was happy to get my new jeep on time as promised, everyone at MacIver was nice and efficient. More

Excellent Service A warm friendly environment, fair negotiation and excellent customer service made it easy to choose MacIver for my new vehicle purchase. I visited ab A warm friendly environment, fair negotiation and excellent customer service made it easy to choose MacIver for my new vehicle purchase. I visited about 4 other dealerships and none could measure up to MacIver. I would recommend this dealership to anyone. More

Returning & Refering Our overall experience was memorable, creating an everlasting impression. We have & will continue to refer future customers because of the simple kind Our overall experience was memorable, creating an everlasting impression. We have & will continue to refer future customers because of the simple kindness & understanding received from all employees encountered at the dealership. We were most impressed with the understanding, compassion & individualism received from the sales representative, Jim Hillock. He made our visit 100% about us, put our needs & wants first, not once attempting to steer us away from what meant most to us. We recommend all friends & family to seek Jim's knowledge & professionalism when looking to purchase a newer vehicle. More

good deal it"s a quiet good experience to do business with them. custom service is great, sales person is beyond nice, and the price is very fair it"s a quiet good experience to do business with them. custom service is great, sales person is beyond nice, and the price is very fair More

Exceptional We were only looking to get some information to consider our options, however Dale was excellent and helpful and provided us enough information and pr We were only looking to get some information to consider our options, however Dale was excellent and helpful and provided us enough information and pricing to make our decision easily and quickly. I would absolutely return to this dealership and Dale again for future vehicle purchases and will recommend to anyone I know as well. More