Mississauga Volkswagen

Sales, & Service personnel evaluation We are a 3-VW family and have been associated with Mississauga VW for a number of years. We have found the personnel to be very professional, courteou We are a 3-VW family and have been associated with Mississauga VW for a number of years. We have found the personnel to be very professional, courteous and customer service oriented. All service work was completed on time, as promised and at reasonable service costs. We can sincerely recommend Mississauga VW as a reputable, solid dealership for new and pre-owned automobile acquisitions, as well as their service department for excellent and cost-effective car maintenance. More

Welcoming, informed sales consultant and team work ( I was so confused as I walked in VW not sure which car to buy, until Ghattas approached me with his warm welcoming smile. He was vey professional wit I was so confused as I walked in VW not sure which car to buy, until Ghattas approached me with his warm welcoming smile. He was vey professional with his questions to me to educate himself and become more knowledgeable about what am looking for. From there he moved me to the next step , instead of confusing me with many options he narrow it so I could decide quickly and confidently, and decided the car I want to buy from the first visit. He extended this relief when he introduced me to Sufiyah Ma, the financial advisor, who presented the financial component in very simple and clear way, and making sure that my choice of Tiguan, is the right car that meets my financial capacity. Tons of thanks for Mississauga VW team More

Great Dealership, Excellent Service Dept I have been a VW owner for the past 15 years and experienced various dealerships. In my opinion this is one of the best dealerships with a very effi I have been a VW owner for the past 15 years and experienced various dealerships. In my opinion this is one of the best dealerships with a very efficient & friendly service department. Great job Mark. More

Fantastic Service. Excellent customer attention! I've been driving Volkswagen since 1975 and I have visited quite a few dealer services. In my experience, people makes a dealer good or bad and at Mi I've been driving Volkswagen since 1975 and I have visited quite a few dealer services. In my experience, people makes a dealer good or bad and at Mississauga Volkswagen the service people make this dealer stand out. We have 3 Volkswagen in the family and last year I took one of them, Jetta TDI, for rust inspection. The lady I spoke with, Sherry, was not only extremely thorough but also very knowledgeable and took the time to explain to me what was considered to be caused by material or paint defects. She also explain to me the time it would take for my claim to go through and if accepted, the time it would take to have my car repaired. After the repair was done, one could see that the job was impeccable and not only that, the interior looked like coming out of a car detailing shop. That's a touch of class. Sherry walked me from the beginning to the end of my claim. This year was the time for my Passat TDI Wagon and there was no doubt in my mind as where to do it. I submitted my claim on line to have my car inspected at Mississauga Volkswagen and sure thing, Sherry called my and even squeezed me on a busy Saturday, to have the car checked. My experience with this Service is flawless and I have to disagree with a bad review that I read. Volkswagen Canada should be proud of having a Service like Mississauga Volkswagen. Kudos and to Sherry, Thank you for been so dedicated to your job. That's what makes customers come back over and over. More

Service people are biggest Slackers! Worst Service. Service is the worst I have come across in my entire life. Take your money and buzz you off. No follow up or walk around even scratched my car. Kept m Service is the worst I have come across in my entire life. Take your money and buzz you off. No follow up or walk around even scratched my car. Kept my car for 8 hours and half work was done and when I came to pick up the vehicle didnt tell me what was done. Took payment and when I asked what was done. The girl said 'Read it, Its mentioned on the paper-work'. They dont care about customers time. More

2016 Passat The Salesman Paul Kim was amazing and a great person in general. The dealership on the other hand could have cared less if I was even in the building. The Salesman Paul Kim was amazing and a great person in general. The dealership on the other hand could have cared less if I was even in the building. ... no vehicle discount other than what VW was offering from a finance perspective. Not even free first oil change. no deals here. I purchased a 2016 Passat. More

Car that shifts into reverse instead of first is driveable? I went in today with my 2016 GTI. This is the second major problem with it. Manual transmission shifts into reverse instead of first on a quick downsh I went in today with my 2016 GTI. This is the second major problem with it. Manual transmission shifts into reverse instead of first on a quick downshift. The replacement shifter is back ordered. The service department insists that the car is safe to drive, so I don't qualify for a free rental under the warranty. In what planet is a car that shifts into reverse instead of first safe to drive? We have narrowly avoided backing into other cars or obstacles on several occasions. It's particularly scary on a hill. VW corporate says that it will take them 24 to 48 business hours to open the file and then up to thirty days to decide. Meanwhile my brand new car is in the shop and I'm walking. Years ago, the service department at this dealership was fantastic. Now, every time I go there, there are different service advisors. Turnover is brutal. The advisers do their best, but with that kind of turnover, the problem has to be higher up. More

First class dealership and great car I have had my 2011 Jetta TDI, serviced here for the last 5 years. Since the beginning of having my car serviced at the dealership there has been no is I have had my 2011 Jetta TDI, serviced here for the last 5 years. Since the beginning of having my car serviced at the dealership there has been no issues with the quality of the work. The staff have gone out of their way to accommodate my crazy work schedule . I work for myself and put about 75,000km a year on my car. So it is important that my car is running at its best. Usually I am in a hurry and time is very important, the service staff has come thru every time. They have even offered me a empty desk ,so I can do some work while waiting for my car to be serviced. I cannot remember in my 45 years of driving of a dealership that has been so helpful. During the current emissions issue on the Jetta TDI. They were 'Top Of Class' on the way they handled this issue!!!!! In my eyes you could not ask for better service. More

Lowest Level of Service *** DO NOT EVER USE THIS DEALER FOR ANY SERVICE *** I could go on and on and on. Bottom line EVERY time I brought my car in for the simplest of thing *** DO NOT EVER USE THIS DEALER FOR ANY SERVICE *** I could go on and on and on. Bottom line EVERY time I brought my car in for the simplest of things, they would find a way to screw it up. Damaging rims during a tire rotation, shuttle vehicle not showing up, forgetting to order parts for minor repairs, long wait times for oil changes, arrogant service staff who don't go out of their way, bad information on my vehicle refusing to take ownership for mistakes. They have for months being going through changes of staff. This is now impacting my experience and essentially is not acceptable excuses on their part. The only upside was the sales team, service team is nothing but a cluster muck. More

Top quality dealership with excellent Management. All dealerships have different personalities to deal with, If your an educated person it's easy to deal with all of them in an appropriate way. When All dealerships have different personalities to deal with, If your an educated person it's easy to deal with all of them in an appropriate way. When speaking to a service advisor or sales person intelligently you will receive the same in return. I have nothing but great things to say about the good people at Mississauga Volkswagen. They will always be there to help when any problem does occur. Keep up the great work. More