Mississauga Volkswagen

Fantastic Service. Excellent customer attention! I've been driving Volkswagen since 1975 and I have visited quite a few dealer services. In my experience, people makes a dealer good or bad and at Mi I've been driving Volkswagen since 1975 and I have visited quite a few dealer services. In my experience, people makes a dealer good or bad and at Mississauga Volkswagen the service people make this dealer stand out. We have 3 Volkswagen in the family and last year I took one of them, Jetta TDI, for rust inspection. The lady I spoke with, Sherry, was not only extremely thorough but also very knowledgeable and took the time to explain to me what was considered to be caused by material or paint defects. She also explain to me the time it would take for my claim to go through and if accepted, the time it would take to have my car repaired. After the repair was done, one could see that the job was impeccable and not only that, the interior looked like coming out of a car detailing shop. That's a touch of class. Sherry walked me from the beginning to the end of my claim. This year was the time for my Passat TDI Wagon and there was no doubt in my mind as where to do it. I submitted my claim on line to have my car inspected at Mississauga Volkswagen and sure thing, Sherry called my and even squeezed me on a busy Saturday, to have the car checked. My experience with this Service is flawless and I have to disagree with a bad review that I read. Volkswagen Canada should be proud of having a Service like Mississauga Volkswagen. Kudos and to Sherry, Thank you for been so dedicated to your job. That's what makes customers come back over and over. More

Service people are biggest Slackers! Worst Service. Service is the worst I have come across in my entire life. Take your money and buzz you off. No follow up or walk around even scratched my car. Kept m Service is the worst I have come across in my entire life. Take your money and buzz you off. No follow up or walk around even scratched my car. Kept my car for 8 hours and half work was done and when I came to pick up the vehicle didnt tell me what was done. Took payment and when I asked what was done. The girl said 'Read it, Its mentioned on the paper-work'. They dont care about customers time. More

2016 Passat The Salesman Paul Kim was amazing and a great person in general. The dealership on the other hand could have cared less if I was even in the building. The Salesman Paul Kim was amazing and a great person in general. The dealership on the other hand could have cared less if I was even in the building. ... no vehicle discount other than what VW was offering from a finance perspective. Not even free first oil change. no deals here. I purchased a 2016 Passat. More

Car that shifts into reverse instead of first is driveable? I went in today with my 2016 GTI. This is the second major problem with it. Manual transmission shifts into reverse instead of first on a quick downsh I went in today with my 2016 GTI. This is the second major problem with it. Manual transmission shifts into reverse instead of first on a quick downshift. The replacement shifter is back ordered. The service department insists that the car is safe to drive, so I don't qualify for a free rental under the warranty. In what planet is a car that shifts into reverse instead of first safe to drive? We have narrowly avoided backing into other cars or obstacles on several occasions. It's particularly scary on a hill. VW corporate says that it will take them 24 to 48 business hours to open the file and then up to thirty days to decide. Meanwhile my brand new car is in the shop and I'm walking. Years ago, the service department at this dealership was fantastic. Now, every time I go there, there are different service advisors. Turnover is brutal. The advisers do their best, but with that kind of turnover, the problem has to be higher up. More

First class dealership and great car I have had my 2011 Jetta TDI, serviced here for the last 5 years. Since the beginning of having my car serviced at the dealership there has been no is I have had my 2011 Jetta TDI, serviced here for the last 5 years. Since the beginning of having my car serviced at the dealership there has been no issues with the quality of the work. The staff have gone out of their way to accommodate my crazy work schedule . I work for myself and put about 75,000km a year on my car. So it is important that my car is running at its best. Usually I am in a hurry and time is very important, the service staff has come thru every time. They have even offered me a empty desk ,so I can do some work while waiting for my car to be serviced. I cannot remember in my 45 years of driving of a dealership that has been so helpful. During the current emissions issue on the Jetta TDI. They were 'Top Of Class' on the way they handled this issue!!!!! In my eyes you could not ask for better service. More

Lowest Level of Service *** DO NOT EVER USE THIS DEALER FOR ANY SERVICE *** I could go on and on and on. Bottom line EVERY time I brought my car in for the simplest of thing *** DO NOT EVER USE THIS DEALER FOR ANY SERVICE *** I could go on and on and on. Bottom line EVERY time I brought my car in for the simplest of things, they would find a way to screw it up. Damaging rims during a tire rotation, shuttle vehicle not showing up, forgetting to order parts for minor repairs, long wait times for oil changes, arrogant service staff who don't go out of their way, bad information on my vehicle refusing to take ownership for mistakes. They have for months being going through changes of staff. This is now impacting my experience and essentially is not acceptable excuses on their part. The only upside was the sales team, service team is nothing but a cluster muck. More

Top quality dealership with excellent Management. All dealerships have different personalities to deal with, If your an educated person it's easy to deal with all of them in an appropriate way. When All dealerships have different personalities to deal with, If your an educated person it's easy to deal with all of them in an appropriate way. When speaking to a service advisor or sales person intelligently you will receive the same in return. I have nothing but great things to say about the good people at Mississauga Volkswagen. They will always be there to help when any problem does occur. Keep up the great work. More

RUST WARRANTY REPAIR This is not the first time I had a horrible experience with VW service. Where do I begin? Brought in the car for a rust warranty. Car was inspected This is not the first time I had a horrible experience with VW service. Where do I begin? Brought in the car for a rust warranty. Car was inspected and verified that the paint is original and hasn't been repaired. My Jetta is in bad shape. Both front fenders are rusted, quarter panels are rusted as well as a rocker panel and trunk lid. The fenders were not approved for repair because I was told that the rust is too excessive and a previous owner should have come sooner to repair them. They do not repair front fenders. They replace them, so what is the difference how much rust is on them??? I got a call from the dealership saying that in order for them to repair a quarter panel, they have to weld it at the bottom to the rocker panel. Here is a kicker.......rocker panel is not covered by a warranty, so I was asked to pay for that portion of installation. Absolutely useless and frustrating. Why did I even bother? I emailed the head office 2 days ago using their web site, with a promise I'll hear from them within 48hrs. I am yet to hear from them. Dave More

Poor isn't bad enough for how miserable this dealership is I am absolutely disgusted by this dealership. Does not deserve to be running. I spent 30,000$ on my fully loaded 2013 Vw jetta tdi. Currently owned fo I am absolutely disgusted by this dealership. Does not deserve to be running. I spent 30,000$ on my fully loaded 2013 Vw jetta tdi. Currently owned for 2 and a half years at 88k km. Came in with a check engine light out of convenience. I would usually never go there because bramgate vw always serves me and takes care of this issues with my car with no troubles ever. This dealership on many many occasions has been disrespectful rude and absolutely horrendous to deal with for any problem. I got a check engine light on my vehicle and went to them and they ran the scan and apparently my DPF and EGR are clogged and the repair estimate is 3400$ then they told me that the warranty didn't cover it although i purchased a 10 year warranty from them called vw plus and it supposedly covers everything. I was told apparently that the DPF IS a consumable item like brakes which is stupid since they are required to put that part for emissions. And if i was under the original warranty i would have apparently been covered but since I'm not its not covered. after which COLLIN the old service manager who seems to have been demoted decided to run out of the dealership with his white vw passat as i tried to leave and drove infant of my car blocked me off and came out yelling at me for apparently not paying the 112$ diagnostic feee that i have to pay which i was never told about and the guy in the front said we will be taking the car in "under warranty" I am disgusted by their actions. who tries to hold a customer in the parking lot and comes out yelling and saying you'll never be welcomed here again don't ever come here. However the new sales manager i forgot his name was a man of lots of respect and decency although he never solved my problem which is unfortunate. WILL TAKE MY CAR TO MY DEALERSHIP AND HAVE IT 100% covered. I would like everyone who had bad service experiences to email me at ramyelkhazendar@me.com i am going to file a formal complaint to vw canada and the owner. Followed by a nice call with my lawyer because i am sick of these guys. More

the worst car dealer / service you can get Stubborn people, won't admit they did something wrong to my car and I have to pay for their mistake. My car was under warranty and asked them to loo Stubborn people, won't admit they did something wrong to my car and I have to pay for their mistake. My car was under warranty and asked them to look at the engine light, they overwrite the code and pretend there was nothing wrong. a few months later the same code came back and they claimed it is a NEW problem, I have to pay almost 1000 dollars to fix it. I got too frustrated with them took it to another autoshop, the VW Mississauga charged me arms and legs and just fixed the symptoms (the diesel piped has been replaced) but the original problem with the cracked filter, VW Mississauga didn't even know it was cracked!! After paying more than 1000 dollars after tax etc, within 6 months my engine light is on again, and what the VW Mississauga said was they have to open the hook (that costs $109 just to look) and check. They will not guarantee it can be fixed or can be reimbursed. The engineer only looks at the computer and fix your car according to the symptoms. It is not great mechanic engineer and this place should be closed down long ago. None of the people there was friendly and knows what customer service is. Oh, and VW corporate was worse. Those people over the phone was horribly rude. More