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Mainland Ford
Surrey, BC
172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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172 Reviews of Mainland Ford
June 23, 2016
Frendly staff and good followup The staff was attentive and friendly. They catered to all my wishes and I feel they went out of their way to see me satisfied. The staff was attentive and friendly. They catered to all my wishes and I feel they went out of their way to see me satisfied. More
by XRayBill
Employees Worked With
Ashley Veraart, Brian Carlson, Scott Brown, Karan Kundhal
June 16, 2016
Avoid, avoid, avoid I stopped in at Mainland Ford recently to look at a car advertised on their website. What a mistake, and a total waste of time. Everything you hear a I stopped in at Mainland Ford recently to look at a car advertised on their website. What a mistake, and a total waste of time. Everything you hear about scummy car dealerships and nasty tactics, they embody. Upon arriving at the lot, I was never asked if I needed help. Several employees saw me and ignored me - fortunately I found the car I was interested in quickly enough. The first red flag should have been the condition of the car: this is a 2014 with only 45,000km on it, and it was beat half to death. They'd obviously spent no time or energy detailing the car or getting it ready to sell. But, as I'd ventured all the way out to this lot, I thought I should at least give it a fair shake. I walked to the showroom, where I continued to be ignored, and finally approached the customer service desk. Finally someone asked me if I needed help, to which I said yes, and that there was a car I'd like to look at. We chatted about the car, and took it for a test drive. As I'm not from Vancouver I didn't have a route in mind, and took the salesman's suggestion, which turned out to be four right turns back into the dealership. At one point the salesman asked me if I was into street racing. We're testing driving a performance car, don't be surprised when I drive it spiritedly and certainly don't insult me. After driving the car, I wasn't sold on it. My current car is fine in most respects and I told the salesman this, and that if I were to buy this car it would mostly be a step sideways and therefore I'd have to get a really good price on the car to consider it. I also told him that it would be a cash purchase. He said he understood and went away for 20 minutes to "run the numbers". After "talking to his manager", the salesperson came back and told me the price would be $19,560, with $10,000 down and payments... I told him that was the full price of the car, and that I had told him I was paying cash. Why did it take 20 minutes for him to lookup the full price of the car, and why was he giving me financing quotes when I made it clear I would be paying cash? I made a counteroffer, which was aggressively low (remember, I don't need or even REALLY want this car), but based on black book value would still give the dealer a reasonable profit. I told them I would drive the car out of there that night: the dealer would have made several thousand dollars in profit for an hour of their time. Again the salesperson took 20 minutes to "talk to his manager", only to come back and tell me that the price had not changed. If you weren't going to counter-offer, why did you waste 20 minutes of my time? Just tell me straight-up. During the time he was away, I looked up the vehicle on the company website and found they were advertising it for $19,300. That's right, they were quoting me a price HIGHER than they were advertising on their own website. When I pointed this out to the salesman, he denied it (uh, buddy, I've got my smartphone right here...). Given that they took a total of 40 minutes to "run the numbers", it's either incompetence or something far worse that they couldn't even match the number on their website. When I explained that my offer was based on black book value, with a reasonable profit built in for the dealer, the salesperson seemed shocked that I knew the black book value (buddy, it's 2016 and BB values are not hard to find). He then went on to say it didn't matter because nobody uses black book, and mumbled something about "statistics". In short, avoid Mainland Ford. They sell beat-up wrecks of cars, don't honour the prices they post online, insult their customers, and employ every scummy sales strategy in the book to try and close a deal. They must make their money from uninformed customers who don't know any better, because any car buyer who's done any research will see right through them and their BS. More
by c4270851
Employees Worked With
Nigel Saindon, Greg Karwacki
June 15, 2016
Excellent Experience I did most of my deal over the phone with Aaron, which was super smooth and informative. Greg was very knowledgeable in the vehicle and easy to speak I did most of my deal over the phone with Aaron, which was super smooth and informative. Greg was very knowledgeable in the vehicle and easy to speak with. No sales pressure by anyone, just great service. Ashley made sure My financing went smooth and found the best possible rate for me. Overall, great experience. Highly recommend. More
by Brian C
Employees Worked With
Ashley Veraart, Greg Karwacki, Aaron Wellman
June 10, 2016
awesome Good presentation Very friendly people I strongly recommend Thanks guys. For your help Now my family and I, we really feel comfortable. In our new Good presentation Very friendly people I strongly recommend Thanks guys. For your help Now my family and I, we really feel comfortable. In our new car More
by blinker
Employees Worked With
Greg Karwacki, Bradon Kot
June 08, 2016
Kobi is simply amazing I have had one of the best experience ever when it came to purchasing a new car. And its all thanks Kobi. The fact that I was not in the market for ne I have had one of the best experience ever when it came to purchasing a new car. And its all thanks Kobi. The fact that I was not in the market for new car and left with great deal that I could not refuse on 2015 Fusion. To his testament and work ethics and he will work extremity hard to find the right vehicle that you need and want. Even if it means bring over couple of cars from other dealership. To ensure that your satisfy with your purchase. I would recommend anyone that is in the market for new or used car to go see Kobi at Mainland Ford. You will not be disappointed. A. Ali More
by Ali
Employees Worked With
Kobi
June 04, 2016
Excellent Experience I knew exactly what I wanted and called the dealership looking for the car I wished to buy. Karan had answered my questions and my son and I went dow I knew exactly what I wanted and called the dealership looking for the car I wished to buy. Karan had answered my questions and my son and I went down to see what was available. We started with the usual patter and I explained what I wanted, that it would be cash, no trade and I was looking for the best price. Karan went to work and he delivered a car that my son fell in love with and that fit my budget. Matt came up with the price, we negotiated a tiny bit and the deal was done. On the finishing side, once I bought the car, things seemed to slow down a bit but I was overall pleased with the deal, the service and the professionalism of the team. They even arranged for plates and insurance. I would certainly use this dealer again! They listened and didn't try to sell me things I didn't want or need. I hate buying cars and this was almost painless! More
by Bonnie G
Employees Worked With
Ashley Veraart, Matt De Medeiros, Karan Kundhal
June 04, 2016
Friendly and accomodating staffs Brandon Kot, Financing Dept. was really helpful in giving me the best deal that ultimately helped me in making my final decision to closed the deal. Brandon Kot, Financing Dept. was really helpful in giving me the best deal that ultimately helped me in making my final decision to closed the deal. More
by Ghostbuster
Employees Worked With
Nigel Saindon, Greg Karwacki, Bradon Kot
May 29, 2016
Fantastic The Sales team were fantastic. We were only there to look as my husband had found an identical car in Parksville, but Mainland made us a deal we coul The Sales team were fantastic. We were only there to look as my husband had found an identical car in Parksville, but Mainland made us a deal we couldn't refuse. My husband does a lot of research before looking for a vehicle, but Karan knew the vehicle!!! We were very impressed. More
by Terri Breitenstein
Employees Worked With
Bal, Nigel Saindon, Rob Godin, Karan Kundhal
May 20, 2016
If it was legal, I'd marry this dealership. This was my first car purchase ever, and after test driving cars at 5 dealerships in Nanaimo, I was pretty jaded with the whole experience. I've worke This was my first car purchase ever, and after test driving cars at 5 dealerships in Nanaimo, I was pretty jaded with the whole experience. I've worked in sales for over 16 years and high pressure tactics are a disappointment to me. Turning my search to the lower mainland I was immediately at home with Aaron's refreshingly direct and customer service oriented style. In the snake pit of car salesmen, Aaron is the white knight in shinning armour. I was uneasy about pre-owned cars and straight-up terrified of all but purchasing a vehicle online without having test driven it, but I walked away from Mainland Ford confident that I got a great deal on my 2015 Fusion. Aaron and Stacey made sure I was comfortable with the vehicles features and that my Bluetooth was set up before I left the lot. On the ferry back to Nanaimo I had plenty of time to appreciate how spotless the interior and exterior were. My only regret is that I live on Vancouver Island and will have to service my car there, else I wouldn't go anywhere else. More
by Martha M
Employees Worked With
Ashley Veraart, Stacey Scharf, Aaron Wellman
May 18, 2016
Upgrade I thought the team at Mainland were well informed, approachable and efficient. Nigel arranged the time for Greg and I to meet. Greg seemed to know wh I thought the team at Mainland were well informed, approachable and efficient. Nigel arranged the time for Greg and I to meet. Greg seemed to know what I was after in my upgrade. Matt was able to make the numbers work for my situation and Ashley is pleasant to speak with and had the financing portion down to a T. All in all it was a pleasurable experience. Thanks you guys love the upgrade. Cheers More
by Truckin'
Employees Worked With
Nigel Saindon, Ashley Veraart, Matt De Medeiros, Greg Karwacki
