Overall process was quick and easy. Happy with our new F-150. Will be back.

Don't buy the Ford maintenance plan, Mainland Ford will over represent the service you'll actually receive so the price is a rip-off

Disappointed by the service I received here. service far below expectation, unexperienced staff, poor customer service

Review: Disappointing Experience at Ford Surrey (SAFETY) I recently purchased a vehicle from Ford Surrey on Thursday, the 17th, and my experience has been far from satisfactory. From the very beginning, I expressed concerns about the tires, which didn’t look okay to me. The sales associate reassured me that their inspection was thorough and that the tires were fine. He even suggested I could get a second opinion at another dealership, which left me feeling uncertain about the integrity of their inspection process. The following night, I drove the vehicle and experienced significant sliding, causing serious concerns for my family's safety. After some thought, I decided to invest in new tires from a Ford dealer in Abbotsford because I happen to have some credit leftover. I also went to a Dodge dealership in Chilliwack for a necessary recall service which I took the opportunity to install the new tires. I trusted that Ford Surrey’s inspection was accurate and assumed any tire issues were due to the brand I had or perhaps the quality of the tire but not the tread. Since they have licensed technician I didn't have a reason to doubt it. However, upon receiving my old tires back from Dodge, I was shocked to find that the tread measurements did not match what Ford Surrey had reported. Ford's inspection claimed two tires had 7/32nds tread and two others had 6/32nds, but in reality, one tire was 8/32nds, another was 7/32nds, one was 5/32nds, and one was dangerously low at 4/32nds. This discrepancy means that one tire was unsafe to drive on, potentially leaving me stranded or worse. When I confronted Ford Surrey about this issue, the manager suggested that if I had taken the vehicle back to them before replacing the tires, they might have done something. This response is infuriating, considering I had already raised my concerns multiple times to the sales associate. I trusted the dealership, thinking they had my best interests in mind. Again, i assumed it was just the brand of tire or quality not tread. I didn't really have a reason to go to them as they told me again and again that they have licensed technicians and no reason to lie on that sheet. It's incredibly disappointing that I had to go to another dealer to ensure my family's safety. A vehicle costing over $70,000 should come with the peace of mind that it has been properly inspected and is safe to drive. It’s unacceptable that I was encouraged to seek a second opinion rather than being reassured that everything was in order. I should not have to come see them again I should be able to just get my keys and drive away in a safe vehicle. Keep in mind this is a 2023 Ram 1500 its not even an old vehicle. I urge potential buyers to be cautious and thoroughly review any inspection reports before finalizing their purchases. It’s crucial to ensure that you’re not just taking a dealership’s word for it, especially when it comes to safety. Ford Surrey needs to take responsibility for their inspections and ensure that their customers feel secure in their purchases. They did not provide a resolution and basically said because I went somewhere else for my safety and concerns they cannot provide me with further help. At the end of their ad they write "Looking for a new set of wheels? At Mainland Ford, all of our pre-owned vehicles are Mainland Ford Certified. Every pre-owned vehicle goes through a rigorous 96-point comprehensive safety inspection, mechanical reconditioning, up-to-date service including oil change and professional detailing. If that isn't enough, we also include a complimentary Carfax report, minimum 3-month / 2,500 km Powertrain Warranty and a 30-day no-hassle exchange privilege. Now that is peace of mind. Buy with confidence here at Mainland Ford!" *I WOULD TAKE THAT WITH A GRAIN OF SALT* Note- I have only drive the car one gas tank worth so its basically off the lot.

I was looking at a preowned F-150 Lariat or Ram Rebel for months and I finally found one that I liked at Mainland Ford. I previously had poor customer service from several other dealerships that had vehicles that I was interested in, but I refuse to pay for dissatisfaction and mistreatment. I was a little weary dealing with Mainland Ford in the beginning as the reviews across the Internet were mixed. However, they were great to deal with before, during and after the sale. I sent an inquiry regarding a 2018 F-150 Lariat that had recently had it's price reduced. The next day Jurgen Schmidt contacted me, sent me a video and gave me detailed specifications that were not available on Auto Trader. Shortly after, he was able to provide me with the steps to take to apply for financing and within 3 days I was approved despite only being with my current employer for 2 months. I met with Jurgen a week later, the truck was perfect and I proceeded with the purchase. I also met Brooke who was the finance manager and we worked an extended warranty plan into the payment. So I now have an awesome truck that was everything I was looking for, for a great price and an extended powertrain warranty. Both Jurgen and Brooke were both genuinely friendly, professional and motivated. There were no up sells from Brooke, there were no pushy sales tactics from Jurgen. The staff were genuinely friendly, professional and transparent. Customer service across all industries has been suffering for many years, and it is great to see that a dealership retains traditional, old world customer service values. I write with honesty and integrity as I believe that people should be rewarded and recognized for their ethics and values. Thank you Jurgen, Brooke and Mainland Ford!

STAY AWAY FROM MAINLAND FORD DEALERSHIP. WORST auto service I have experienced, including accounts of warranty stalling, vehicle damage, potential vehicle tampering, dereliction of responsibility and a general lack of integrity. I brought in my Ford transit under warranty for a broken USB plug and warning lights on April 17th to this dealership where I purchased my van. They informed me on April 18th that the broken hub caused damage to the rotor, both covered under warranty, and the ordered parts would arrive in 10-14 days. After retrieving my vehicle however I discovered that the vehicle's braking was faulty, a very scary condition to drive back home on the freeway. I later discovered that the hood was also unable to open with two dents that was not there in the photo taken just prior to service. I opened a case and reported this issue to Ford CRC. However, Mainland Ford advisor Nash simply denied ever having touched hood during two days when my van was at the dealership and the hood albeit the photo evidence clearly suggesting otherwise. However, Nash booked an appointment for me on May 7th (the last day of my warranty coverage) and fixed the hood latch “under warranty". The dents however are still there to this day. I spoke to their "team leader" Michael Jobse who refused to even look at the photos. After one month of waiting around for unfulfilled updates on the "untraceable" parts, I sent an email to Ford CRC case manager demanding answers and then miraculous again, half an hour later, I get a message from the dealership that my parts suddenly arrived! Wow, the coincidences! FINALLY, on May 22nd I took my van in for the last time I will ever be getting serviced there, and all xxxx breaks loose. Firstly, I waited over 6 hours for them for a 2-3 hour maximum job to replace the wheel hub. Beyond their massive dishonest and unprofessional, Fazia she called herself a manager was extremely rude and bully. Fazia refused to show me the parts arrival date for the shipment, even going as far as saying that "parts information gets wiped immediately upon arrival." An absolutely ridiculous sentiment. They could not provide one single piece of proof that the parts took a month for arrival. When Fazia handed me a bill of $1548 for the replacement of two rear rotors and brake pads, I said I needed to make a phone call to Ford CRC because rotors supposed to be covered by warranty. Fazia was immediately met with hostility urging me to make a decision or they would put old rotors back on even she addressed earlier"unsafe driving condition," a classic mechanic fear tactic. For safety Ford “pro” recommended me to leave my vehicle there for overnight until my case manager returned to work the next morning to discuss the situation. However, mainland ford only offered me a ride to the BUS STOP. Again they broke their promises that advisor Nash offered me pickup &drop off at home on May 7th. And again! Fazia was disturbing and arguing while I was talking to manager Michael Jobse for this issue. Being a woman, it was incredibly overwhelming to be ganged up on by multiple people of the branch with such hostility when they are the ones playing the games. Finally, I told them to just put old rotors back on so I could drive my van to home. This entire process was beyond appalling and it bewilders me how such people could call themselves professionals when they are actually professional scam artists, manipulating due process to milk warranty money while screwing over customers without second thought! All in all it was such a nightmare of dealing with those manipulative people. Ford cooperation needs to hear this if still care the business! Especially Fazia needs to be fired. The way she treated customer was absolutely unacceptable under the name of Ford. I would seriously recommend going to a different dealership if you can.