Mainland Ford

Sold me a used car with pre existing issues and also sold me on extended warranty for the parts that were already damaged before I bought it. Once the car was properly diagnosed I got it repaired for $2700 o me on extended warranty for the parts that were already damaged before I bought it. Once the car was properly diagnosed I got it repaired for $2700 out of pocket. I asked the finance manager who sold it to me (Armaanbir) to compensate me since the issue was never stated when I bought it and because he didn’t specify restrictions on the dealerships 90 day warranty for engine and transmission until the problem was diagnosed. He kept gaslighting me and telling me all these issues I was noticing after I took the car home was a “new car experience” and that if the car has issues an engine light would show which is another lie. More

I found that the service personnel who booked the repairs and arranged for a courtesy car were very friendly and easy to talk to. When I picked up my car, it was washed and vacuumed inside. Again, a joy to w and arranged for a courtesy car were very friendly and easy to talk to. When I picked up my car, it was washed and vacuumed inside. Again, a joy to work with. More

I recently brought in my 2023 F-150 Lightning for an insurance claim and couldn’t be more pleased with the level of customer service I received. Sachin was both professional and courteous throughout the insurance claim and couldn’t be more pleased with the level of customer service I received. Sachin was both professional and courteous throughout the entire process. He assisted with the insurance paperwork for the third-party replacement and kept me well-informed about the progress and scheduling of the work. More

The only good experience here was with John S who tried hard to be decent and do the right thing. Unfortunately, management made for an embarrassing and unnecessary situation. Thank you John for realizin hard to be decent and do the right thing. Unfortunately, management made for an embarrassing and unnecessary situation. Thank you John for realizing it and putting me on to someone else who was capable of finishing the job, even though it meant he was not going to get the sale! Cheers John for doing the right thing More

I recently faced a frustrating experience at Mainland Ford, where the service was shockingly rude and unprofessional. Even after voicing my concerns clearly, they seemed uninterested in providing meaning Ford, where the service was shockingly rude and unprofessional. Even after voicing my concerns clearly, they seemed uninterested in providing meaningful assistance. Adding to the trouble, I was charged for services not rendered. Although my 2023 Edge is under warranty, they demanded $199 plus tax for a diagnostic check. Since the car was unsafe to drive, I left it at the dealership reluctantly. About 40 minutes later, they claimed their technician had test-driven the vehicle and found no issues. When retrieving my car, Ashley from the service department asked me to disconnect my dash camera; I refused and drove away, but the issues reappeared about two blocks near Superstore. Upon returning to the dealership, I was informed all their technicians had left for the day and was advised to leave my car with them again, leaving me little option. The next morning, Ashley contacted me again, insisting on an extra $199 plus tax for another diagnosis, which I declined, and decided to visit a different dealership. When I got my keys back, no explanation was offered as to why the car wouldn’t start, Ashley said i don't know why the car does't turn on we don't build them this and they refused to offer further help, forcing me to arrange for a tow as they pushed my car outside. A salesperson at the main gate advised me to try Titanium Ford, hinting that problems with sales at Mainland Ford stem from their technicians being unable to resolve issues. Feeling exploited and distressed, I strongly recommend avoiding this dealership if you want transparent and respectful customer service. More

Overall process was quick and easy. Happy with our new F-150. Will be back. Happy with our new F-150. Will be back. More

Don't buy the Ford maintenance plan, Mainland Ford will over represent the service you'll actually receive so the price is a rip-off over represent the service you'll actually receive so the price is a rip-off More

Disappointed by the service I received here. service far below expectation, unexperienced staff, poor customer service service far below expectation, unexperienced staff, poor customer service More

Review: Disappointing Experience at Ford Surrey (SAFETY) I recently purchased a vehicle from Ford Surrey on Thursday, the 17th, and my experience has been far from satisfactory. From the very begi (SAFETY) I recently purchased a vehicle from Ford Surrey on Thursday, the 17th, and my experience has been far from satisfactory. From the very beginning, I expressed concerns about the tires, which didn’t look okay to me. The sales associate reassured me that their inspection was thorough and that the tires were fine. He even suggested I could get a second opinion at another dealership, which left me feeling uncertain about the integrity of their inspection process. The following night, I drove the vehicle and experienced significant sliding, causing serious concerns for my family's safety. After some thought, I decided to invest in new tires from a Ford dealer in Abbotsford because I happen to have some credit leftover. I also went to a Dodge dealership in Chilliwack for a necessary recall service which I took the opportunity to install the new tires. I trusted that Ford Surrey’s inspection was accurate and assumed any tire issues were due to the brand I had or perhaps the quality of the tire but not the tread. Since they have licensed technician I didn't have a reason to doubt it. However, upon receiving my old tires back from Dodge, I was shocked to find that the tread measurements did not match what Ford Surrey had reported. Ford's inspection claimed two tires had 7/32nds tread and two others had 6/32nds, but in reality, one tire was 8/32nds, another was 7/32nds, one was 5/32nds, and one was dangerously low at 4/32nds. This discrepancy means that one tire was unsafe to drive on, potentially leaving me stranded or worse. When I confronted Ford Surrey about this issue, the manager suggested that if I had taken the vehicle back to them before replacing the tires, they might have done something. This response is infuriating, considering I had already raised my concerns multiple times to the sales associate. I trusted the dealership, thinking they had my best interests in mind. Again, i assumed it was just the brand of tire or quality not tread. I didn't really have a reason to go to them as they told me again and again that they have licensed technicians and no reason to lie on that sheet. It's incredibly disappointing that I had to go to another dealer to ensure my family's safety. A vehicle costing over $70,000 should come with the peace of mind that it has been properly inspected and is safe to drive. It’s unacceptable that I was encouraged to seek a second opinion rather than being reassured that everything was in order. I should not have to come see them again I should be able to just get my keys and drive away in a safe vehicle. Keep in mind this is a 2023 Ram 1500 its not even an old vehicle. I urge potential buyers to be cautious and thoroughly review any inspection reports before finalizing their purchases. It’s crucial to ensure that you’re not just taking a dealership’s word for it, especially when it comes to safety. Ford Surrey needs to take responsibility for their inspections and ensure that their customers feel secure in their purchases. They did not provide a resolution and basically said because I went somewhere else for my safety and concerns they cannot provide me with further help. At the end of their ad they write "Looking for a new set of wheels? At Mainland Ford, all of our pre-owned vehicles are Mainland Ford Certified. Every pre-owned vehicle goes through a rigorous 96-point comprehensive safety inspection, mechanical reconditioning, up-to-date service including oil change and professional detailing. If that isn't enough, we also include a complimentary Carfax report, minimum 3-month / 2,500 km Powertrain Warranty and a 30-day no-hassle exchange privilege. Now that is peace of mind. Buy with confidence here at Mainland Ford!" *I WOULD TAKE THAT WITH A GRAIN OF SALT* Note- I have only drive the car one gas tank worth so its basically off the lot. More

I was looking at a preowned F-150 Lariat or Ram Rebel for months and I finally found one that I liked at Mainland Ford. I previously had poor customer service from several other dealerships that had vehicles months and I finally found one that I liked at Mainland Ford. I previously had poor customer service from several other dealerships that had vehicles that I was interested in, but I refuse to pay for dissatisfaction and mistreatment. I was a little weary dealing with Mainland Ford in the beginning as the reviews across the Internet were mixed. However, they were great to deal with before, during and after the sale. I sent an inquiry regarding a 2018 F-150 Lariat that had recently had it's price reduced. The next day Jurgen Schmidt contacted me, sent me a video and gave me detailed specifications that were not available on Auto Trader. Shortly after, he was able to provide me with the steps to take to apply for financing and within 3 days I was approved despite only being with my current employer for 2 months. I met with Jurgen a week later, the truck was perfect and I proceeded with the purchase. I also met Brooke who was the finance manager and we worked an extended warranty plan into the payment. So I now have an awesome truck that was everything I was looking for, for a great price and an extended powertrain warranty. Both Jurgen and Brooke were both genuinely friendly, professional and motivated. There were no up sells from Brooke, there were no pushy sales tactics from Jurgen. The staff were genuinely friendly, professional and transparent. Customer service across all industries has been suffering for many years, and it is great to see that a dealership retains traditional, old world customer service values. I write with honesty and integrity as I believe that people should be rewarded and recognized for their ethics and values. Thank you Jurgen, Brooke and Mainland Ford! More