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Mainland Ford
Surrey, BC
172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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172 Reviews of Mainland Ford
May 20, 2017
Great Service. Tyler Puskas. Thank you for your kind service. I recommend you to all customers. Best car, best service, best price, everything is the best.Thank you. Tyler Puskas. Thank you for your kind service. I recommend you to all customers. Best car, best service, best price, everything is the best.Thank you. More
by Jason song
Employees Worked With
Tyler Puscas
May 08, 2017
xxxxty service They put cheap stuff in your car , they only use regular oil in every car but would charge you for synthetic , ripping people off ! I would definitely They put cheap stuff in your car , they only use regular oil in every car but would charge you for synthetic , ripping people off ! I would definitely recommend to find another dealership More
by John
Employees Worked With
Warner Mrosek, Melani Vierke, Mark Li, Denny Varelis
March 05, 2017
Terrible buying experience I purchased a 2008 dodge ram 1500 from this dealership and at first was seemed like a good deal I was getting. I was able to get the dealer down 1000$ I purchased a 2008 dodge ram 1500 from this dealership and at first was seemed like a good deal I was getting. I was able to get the dealer down 1000$ from original which was a great deal considering the condition the truck was in, the only thing that seemed wrong was that it seemed like it had an alignment issued. We both agreed on the price and I gave a deposit of 2000$ to ensure the truck was mine, and that the truck would get fixed and I would pick it up the following day. The next day I get a call while. I'm at work saying that it wasn't an alignment issue the ring and pinion on the right side needed to be fixed and it would cost 1500$ to fix. The guy I was dealing with seemed really adamant on not wanting to sell me the truck because he told mebasically what would happen if I didn't pay the extra 1500 dollars on top of the price we agreed on etc. He told me they wouldn't make wny money if he fixed the issue and sold it for the price we agreed on. But I needed transport for work asap so I told them to fix the issue and I would still buy. This was a terrible first time buying experience buying from a dealership, the sales man was very hard to understand and once a price is agreed upon it is very unprofessional to go back in your world even if your not making as much money as you would like. On top of the door behind the passenger side is unable to open from the inside (was not aware of this) and 2 weeks after the module for the window wiper broke and was told it was a 650$ fix for the one side. I would not recommend buying from this dealership. More
by Ehumps1
Employees Worked With
Mark Li
February 20, 2017
Going the extra mile Special thank you to Steven MacNeill for going to extra mile for me today! As a busy mom juggling schedules, Steven met me in Abbotsford to deliver my Special thank you to Steven MacNeill for going to extra mile for me today! As a busy mom juggling schedules, Steven met me in Abbotsford to deliver my new Ford Explorer! Thanks again Steven and Mainland Ford! Awesome customer service👌🏻 More
by andrea123abc
Employees Worked With
Steven MacNeill
January 18, 2017
Great service!! I had such a great experience with Mainland Ford! I bought my mustang through them and I am so happy with it! They were so helpful and knowledgeable a I had such a great experience with Mainland Ford! I bought my mustang through them and I am so happy with it! They were so helpful and knowledgeable as this was my first time buying a new car! They also did some custom to it including cold air intake and stripes and leather seats. I am extremely happy with the service and I recommend them to everyone. More
by Mustangbuyer2014
Employees Worked With
Nigel
November 03, 2016
Good Guys! Went in to look at a vehicle i was sold on they did not try to sell me every other car on the lot like every where else, there was no pressure. Gregs Went in to look at a vehicle i was sold on they did not try to sell me every other car on the lot like every where else, there was no pressure. Gregs the guy to deal with and Steven Macneil solved an miscommunication we had professionally and with no conflict would recommend these guys to anyone! A+ More
by Rburton1994
Employees Worked With
Steven MacNeill, Greg Karwacki
August 01, 2016
Unsatisfied My husband and I purchased a vehicle from this dealership not too long ago we couldn't get approved for the loan so they asked us to bring in a cos My husband and I purchased a vehicle from this dealership not too long ago we couldn't get approved for the loan so they asked us to bring in a cosigner so we did. Thinking that the loan would be under my husbands And the cosigners name which is what they told us that they were going to do, they only put the loan on the cosigners name with out our knowledge. Which we didn't find out about until the loan went through we signed all the paperwork and they received all the finances for the car. When we confronted them they said it was too late so we took the car off the lot on an empty tank and a filthy dirty . I texted the dealer and asked him if we always send customers home on an empty tank gas and a dirty car and he said no he forgot to take a look at the car and to bring the car back at a later date to get it cleaned . I finally took the car back a couple weeks later and they ended up keeping the car the weekend not only to clean it but to fix the CD player because the CD player ate the very first CD I popped into the car . The gentleman that I dealt with was great his name is Steven and he was very helpful . I finally got the car back after the weekend was over the CD player was fixed which was great but the car was still dirty , I texted my dealer Bradon again telling him that the vehicle was not cleaned along with pictures to prove it and he never responded back to me . I waited around for a week and after getting no response from him I ended up getting the car detailed from a different company and had to pay for it myself . I was very dissatisfied with the customer service that I received from Bradon and will not be referring Any one to purchase from this dealership. More
by Nikki
Employees Worked With
Bradon knot
June 29, 2016
Competent and professional staff who know their cars I'm an out of town buyer, so when I get to a dealership I don't want a lot of fluff and nonsense. The staff here, especially Greg and Nigel were helpf I'm an out of town buyer, so when I get to a dealership I don't want a lot of fluff and nonsense. The staff here, especially Greg and Nigel were helpful, concise and professional in their dealings with me. The vehicle I was looking for was exactly as described. One thing I do recommend if your buying from here is to make your best deal and include the phrase " subject to customer approval of financing' if your going that route. Why you ask? because like so many dealerships the 'fees' are outrageous and according to them 'non negotiable'. 899.00 for a documentation fee is at least 500.00 to high - and they charge you a fuel fee of 150.00 to top up the tank of the vehicle your getting then they charge you tax on top of that even though the tax on the fuel is already paid at the pump! So just before you sign on the line - tell them to reduce the cost of the vehicle your getting by the amount of the fuel fee and taxes and 500 off the 'documentation/administration' fee. Be prepared to walk if they don't. On the plus side - you will be well treated and looked after. More
by greg greene
Employees Worked With
Nigel Saindon, Rob Godin, Greg Karwacki
June 28, 2016
Awesome service My husband and I went to the service department for or other vehicle. They told me that it was going to die ( tranny would fall out). They got us into My husband and I went to the service department for or other vehicle. They told me that it was going to die ( tranny would fall out). They got us into another vehicle. The sales staff works well with the community. We had something happen and they worked with us. We are really happy with the service and the sales teams. More
by Becky and John
Employees Worked With
Randy Mills, Stacey Scharf, Brian Carlson, Scott Brown, Bradon Kot
June 23, 2016
We bought our first new car I want to thank Nigel and rob for giving us the best deal and the trance action was very smoot. I had a great customer relation ship with Stacey the I want to thank Nigel and rob for giving us the best deal and the trance action was very smoot. I had a great customer relation ship with Stacey the sales rep who helped us getting into the wright car 2015 Ford Focus se. His service was the best and more than could expect he is a great sales man and very help full he really puts his heart in the work and we had great time making the sale come trough. I'm must say to all who work at mainland Ford thank you for your great service and being part of the Ford family means a lot to us. Stacey Nigel and rob thank you very much for your kindness. Sincerely Adrian k. Ps thank you for the radio the beats I would really recommend to does who wants to buy an new or use Ford to go see Stacey and Nigel because they can make your dream car come true. 😃🇱🇺😃🇱🇺 They. Will make sure your treated like their own. More
by Ford2015
Employees Worked With
Nigel Saindon, Ashley Veraart, Rob Godin, Stacey Scharf
