Mainland Ford

Excellent Customer Service I went into Mainland Ford as they called asking if I would trade in my Escape. So they had to do the estimate so I would know what I would be getting I went into Mainland Ford as they called asking if I would trade in my Escape. So they had to do the estimate so I would know what I would be getting for my car before I would think about the trade in. Once I got that i looked at the Edge and the sales girl gave me the wrong price. So I cancelled the sale. The next day I got a letter from Scott Brown with coupons so I went back in and asked for Scott the manager and he did everything to change what happened around. He also introduce me to Keith, now he is great. Turned my whole day around. Put a big smile back on my face. So then I took the F-150 for a drive and we talked money and even though it was a bit more than I wanted to spend I bought it. I would recommend Keith any day of the year. More

AVOID GO TO ANY OTHER DEALERSHIP Mainland ford gave me the worst customer service possible. I go to them for a warranty repair and the service department refuses to even entertain me Mainland ford gave me the worst customer service possible. I go to them for a warranty repair and the service department refuses to even entertain me and send to me sales. Sales just wants me to trade in my 1 year old car that’s fully paid for and get a new car. No one won’t even listen to my warranty issue just trade trade trade. So I finally leave but still they keep calling me every few weeks asking if I want to trade. I am fed up with them. WORST CUSTOMER SERVICE More

Highly Recommend Purchased our third vehicle from Mainland Ford with Taylor Berge as our sales rep. We got the same great service and attentiveness the third time as w Purchased our third vehicle from Mainland Ford with Taylor Berge as our sales rep. We got the same great service and attentiveness the third time as we did the first. It is a pleasure to work with someone who is knowledgeable about the product and diligent to find the right fit for his clients. By the way, all the Mainland staff are friendly and not high pressure in their handling of their customers - even the service staff was excellent. Garry and Sharon More

Very upbeat and attentive to all details We dealt with Juarez (not sure of the spelling) He was a new salesperson, but did a very good job. We had been at two other dealers, but he won us We dealt with Juarez (not sure of the spelling) He was a new salesperson, but did a very good job. We had been at two other dealers, but he won us over. He even paid for our license plates when he couldn't get them off of our trade in. That is really beyond the call of duty, but he did it. I will recommend Mainland Ford and Juarez to others, and I already have. Thanks again. More

Quick and Painless...Great service! We bought a SUV yesterday, Taylor our sales guy was excellent. Process was quick and painless, we felt we got good value for our trade and a great pri We bought a SUV yesterday, Taylor our sales guy was excellent. Process was quick and painless, we felt we got good value for our trade and a great price on the SUV. More

Possible False Advertising - Update I couldn't delete my original post - anyways, long story short, It's all good, happy with the new car, they took the truck back, please ignore my othe I couldn't delete my original post - anyways, long story short, It's all good, happy with the new car, they took the truck back, please ignore my other post - thanks Frank More

No Stress purchase The easiest and stress free purchase are family has made! Can't say enough about the Sales staff and Manager! The willingness to accommodate budget The easiest and stress free purchase are family has made! Can't say enough about the Sales staff and Manager! The willingness to accommodate budget and timeframes, would recommend any day! Thank you More

Service rep extraordinary. Denny was super helpful & very patient in explaining things to me about my car. He also investigated a product I was interested in & got back to me wi Denny was super helpful & very patient in explaining things to me about my car. He also investigated a product I was interested in & got back to me with a price More

Mainland ford is amazing They were great called me with every change and charge then again when it was done to go over what they did. They even vacuumed my SUV. They were great called me with every change and charge then again when it was done to go over what they did. They even vacuumed my SUV. More

Ford Transit 250 Kudos to Denny for delivering great service once again for my company vehicle. And thank you Rob for the accurate diagnosis, the van is running well. Kudos to Denny for delivering great service once again for my company vehicle. And thank you Rob for the accurate diagnosis, the van is running well. There's a reason I drive all the way from Vancouver to you guys. Keep up the great work! More