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Mainland Ford

Surrey, BC

2.7
180 Reviews

14530 104th Ave

Surrey, BC

V3R 1L9

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180 Reviews of Mainland Ford

April 07, 2016

Helped me Nigel is a man of his word thanks for looking after me I will be back in a few months to see about getting a upgrade More

by surrey604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel Saindon, Steven MacNeill
Apr 07, 2016 -

Mainland Ford responded

Hey there, sorry for your experience! was wondering if you could call me at the dealership, my name is Steven MacNeill and I'm the customer service specialist for Mainland Ford. or if you prefer I can contact you if you provide me with your contact information. My contact is 604-588-9921 or email steven@mainlandford.com Thanks and look forward to helping you with this concern.

Apr 22, 2016 -

Mainland Ford responded

Thanks for that, we always do what we can to make every customer happy. we look forward to helping you in the future.

April 06, 2016

Very helpful I had a bad credit history but they still got me into a 2013 Focus SE. 6mths later and they helped me into a 2015 Focus Titanium. Love the staff...all More

by linexlilah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel Saindon, Natasha Simmonds, Greg Karwacki
Apr 07, 2016 -

Mainland Ford responded

Thanks for your feed back, its awesome to hear it. I will pass it on to the team. again thanks so much.

April 05, 2016

Amazing service at Mainland Ford I would just like to thank the awesome employees at Mainland Ford for making it all possible for me to purchase my vehicle. They were super helpful an More

by JasonSr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel Saindon, Greg Karwacki
Apr 07, 2016 -

Mainland Ford responded

Hey there, great to hear this awesome feed back from you. we aim to please every customer and we have succeeded. Thanks again and look forward to helping you in the future

February 21, 2016

great experience Eleni is great, she's very helpful and I really enjoyed my purchasing experience with her. Will recommentd to anyone that wants to buy a car. More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eleni Prontzos
Mar 07, 2016 -

Mainland Ford responded

Thank you for your feed back, we always appreciate it. I'm happy to hear that your experience was great. Look forward to future experience's with you.

February 18, 2016

Service experiences My experiences with this dealer started when they were Dams and continues with Mainland (same service staff). I originally started my experience More

by freetwoliv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Li
February 12, 2016

Amazing service Randy at mainland ford was amazing helped me out so much went way out of his way to make sure I got what I needed. By far the best service, went beyon More

by Ryan Loberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Mills
Feb 12, 2016 -

Mainland Ford responded

Thank you for your feed back. It is always great to have such amazing feed back, I'm glad we made your experience great. Thanks

January 25, 2016

Friendly, treat you like a person and not a pay cheque. I would recommend Mainland Ford to friends and family. The staff was friendly and not pushy, they worked hard to get me the best deal possible and mad More

by 49croy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel Saindon, Ashley Veraart, Tony Byrne
Jan 26, 2016 -

Mainland Ford responded

Thank you, it is always great to hear positive feedback. Enjoy your new vehicle.

December 28, 2015

Easy, no nonsense car purchase! Dealt with Jimmy. Highly recommend Mainland Ford. Straight forward, honest, no nonsense, efficient and friendly service. Listens to customer and d More

by carbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy London
Dec 28, 2015 -

Mainland Ford responded

Thank you for your great feedback. We always love to hear about our team. Steven MacNeill Customer Service Representative

December 18, 2015

Bob Bullock went above and beyond for me I was having some issues with mainland ford and made a complaint and once Bob bullock found out he called me and emailed me right away and not only fi More

by Austin..1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bullock
Dec 18, 2015 -

Mainland Ford responded

Austin.....Nigel here, you need to call me right away. Your post on here is a complete lie and could face you with defamation of character. we moved here to buy a dealership and had nothing but successful dealerships in alberta. Bob grew up in surrey and that's why we chose here. You "apparently" put a deposit down for someone else but there is no track record of you doing this, and no receipt to prove that this was done through james. You defacing our dealership on social media with lies will be taken seriously. I have tried to call you but no one answers the numbers given. if I don't hear back from you in the next few days legal action may ensue.

Dec 18, 2015 -

Mainland Ford responded

Hi Austin it is our store policy to refund ALL deposits immediately. If you have a deposit in your name please come to the store with the receipt and it will be refunded. Bob Bullock

Dec 18, 2015 -

Austin..1 responded

First off Nigel I have tried and tried I gave James a deposit of a 1000 dollars for my chysler not for Matthew or Ashley and I called james and asked why My money was put in different names and he told me he was told by Heather Lynn and Bob to do so. I have also asked Calvin for my deposit and he clearly said he knows it's my deposit and remembers me giving it but u guys put it in other people's name I am sick of this I have always brought u guys deals and was nice and now you refusse to give me my money back and take legal action I am filling out the complaint form with VSA tomr and have several ex employees of yours that aggreed to be witnesses... also before I wrote any reviews I have called and called for u and Bob and never got a call back

December 02, 2015

No communication, tries to sucker you in to purchase. So after receiving one too many emails from Canada Drives, I decide to look into it. Went into meet them. Was a mistake, just a waste of time. They More

by Eclipse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nigel Saindon
Dec 02, 2015 -

Mainland Ford responded

I 'am very sorry to hear that you had a bad experience. If you could contact me at 604-588-9921 or steven@mainlandford.com so we can discus this mishap that would be great. my name is Steven MacNeill. I 'am the customer service specialist for Mainland Ford.

Dec 16, 2015 -

Mainland Ford responded

December 11, 2015 My name is Steven MacNeill, I 'am the customer service representative for the dealership. I would like to speak with you about this, if or when you have the time to call me at 604-588-9921 or email steven@mainlandford.com. Look forward to hearing from you. Thanks

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