Mainland Ford

Great used car purchase experience! Purchased a used Buick from Mainland. Very professional staff saw to all my concerns. There was some confusion about the price early on but they adher Purchased a used Buick from Mainland. Very professional staff saw to all my concerns. There was some confusion about the price early on but they adhered to the quoted price on their web-site. They provided all the additional items they promised and helped out when a new second key set sourced at a local GM dealer needed replacement. Very pleased with the purchase overall. More

Very helpful and professional He was very friendly and helpful! Very professional and even went extra steps to help Me out! I will definately refer my friends and family member t He was very friendly and helpful! Very professional and even went extra steps to help Me out! I will definately refer my friends and family member to him. More

Went to bat for me~ I am very happy with my visit to Mainland Ford, through the Canada Drives program. Nate, didn't stop looking and trying EVERY avenue to get me into a I am very happy with my visit to Mainland Ford, through the Canada Drives program. Nate, didn't stop looking and trying EVERY avenue to get me into a reliable, decent and affordable car. Nigel and Zia (sp?) gave me alot of options and walked me through the process to get me the best deal, for my budget. I LOVE my 2014 Ford Fusion and even after the delivery, they check in on me to ensure all is still well and that I am happy with my purchase. Would highly recommend to anyone. More

Mainland Ford went above and beyond We are very happy with the high level of customer service at Mainland Ford. We were very specific on what we wanted in our new F-150. Sales Manager Ni We are very happy with the high level of customer service at Mainland Ford. We were very specific on what we wanted in our new F-150. Sales Manager Nigel went above and beyond to find us everything on our list. Nigel worked very hard to get us exactly what we wanted. We truly APPRECIATE all his help. Ashley was great and made the financing process very easy for us. Mike was very friendly. He went over the truck with us and explained the different features and how they operate. Everyone we encountered at Mainland Ford was super friendly and professional. I would absolutely recommend this dealership. Thank you Mainland Ford for the great customer service and hard work! More

First time buyer Mainland Ford is part of a group of dealerships called the Trotman Auto Group. This also allows them to buy/ trade stock to and from each other. When Mainland Ford is part of a group of dealerships called the Trotman Auto Group. This also allows them to buy/ trade stock to and from each other. When I was looking for a used car, Mainland Ford was able to bring in a nice Focus from Langley Fiat. When I got to Ford to test drive, it was a great car. I was happy with it, and the last step was for me to go home, and discuss the cost with my partner that night. Apparently that wasn’t going to work because they had “to return” it to the other dealership that night… So I had to either call my boyfriend, who never answers his phone, or forfeit the deal and take back my deposit. No pressure at all right? After a heated discussion, I was able to take the car for the night and talk to my partner about the purchase. So I came back the next day. And I was happy with the car so I decided to go ahead. Partially signed the papers, and then had to come back in two days with my trade-in car to seal the deal. The very next day I happened to find out that the price for it at the other dealership, Langley Fiat was $15,464. The price was changed to $19,860, so an increase of $4,396. Naturally I was quite unhappy. Ford had purchased the vehicle at Fiat for $15, 464. According to some person at Fiat who may have been uniformed, the price should have stayed the same at either dealership. Part of the reason for the increase at Ford was a $1400 “Pack” Fee. This includes a $400 detailing, and $1000 mechanic inspection in house. According to other dealerships the mechanic inspection is a max of $100 so I find that a little odd. And upon a google research of the “Pack Fee” most dealerships charge an extra $200 - $600 for the pack fee which includes the mechanic inspection and the detailing. After the $1400 pack fee, there’s still an increase of $2996 from the advertised price. $1800 was for profit, which still leaves an unexplained increase of $1196. Because my experience thus far hasn’t been the most fantastic one, they were going to throw in a $250 Television, and $200 for the Keg. That’s pretty nice of them, but apparently that was added to price of the car and is the reason for part of the increase. There’s still an unexplained increase there of $749 which I’m not going to ask about. Part of the deal was for $1000 cash back to help with my insurance cost but that would have been added to the $19,860 after. After an INCREDIBLY heated debate, and a lot of anger from both ends, I got the car for $15, 464, and a $50 Prepaid Visa from the owner. I was asked to take it as is without the detailing and the mechanic inspection because I’m getting it for the Fiat price. Apparently it’s not legal for them to sell a car without the mechanic inspection first so I can assume this was already done. Am I happy I got the car at the advertised price finally? Absolutely. But this was a two week ordeal from xxxx and I have learned a lot from this experience that I plan to use for next time. I’m not saying I was lied to, but that dealership is obviously getting ripped off if they have to pay their own mechanic $1000 for an inspection. I love the car, but I hated the experience. . More