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Lexus of Richmond Hill
Richmond Hill, ON
163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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163 Reviews of Lexus of Richmond Hill
May 28, 2020
This dealership does not even have the right to get one star. Everything is based on lies. Purchasing a car from this dealership was the worst experience of my life. The highest interest rate, Lack of tra star. Everything is based on lies. Purchasing a car from this dealership was the worst experience of my life. The highest interest rate, Lack of transparency of purchase conditions, Hidden fees, Uncertainty and unintended change during the contract period, Giving wrong information; mrs leila haghi was the worst Sales Representative who you can come across. Customer satisfaction is not important for this dealership at all, and even the customer satisfaction section does not follow the problems of the consumer in any way, Just a formal email. The most unprofessional sales manager and general manager I've ever seen. Everything looks good until the car is sold, after the sale, you just realize what has happened to you. I do not recommend this dealership at all. Any other dealership is better than here. More
by Mj
Employees Worked With
Leila haghi
April 22, 2020
I have leased an NX 300 from Richmond Hill Lexus with help of Ms, Leila Haghi a few month ago and I just love it. It's an amazing car and I'm so glad that a brilliant sales representative who has spent l help of Ms, Leila Haghi a few month ago and I just love it. It's an amazing car and I'm so glad that a brilliant sales representative who has spent lots of time explaining the difference between lots of cars in that dealership finally helped me to pick the best one. Thanks again Leila Haghi you are the best and I will recommend her to everyone who is looking to buy or lease a good car from Lexus. More
by Babak Eslamieh
Employees Worked With
Leila Haghi
April 20, 2020
Excellent service assistant manager Laila rad is the best service assistant manager . Laila rad is the best service assistant manager . She is really nice and polite and professional. F Laila rad is the best service assistant manager . Laila rad is the best service assistant manager . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional More
by Afshin
Employees Worked With
Laila Rad
March 22, 2020
Once again a great service, polite attentive staff, always,and very competitive cost. It was a pleasure to discover a business which cares not only for your vehicle but treat their customers so nicely always,and very competitive cost. It was a pleasure to discover a business which cares not only for your vehicle but treat their customers so nicely, Specially Laila Rad . I extremely recommend, when you call to booking your appointment just ask for laila rad to be your service advisor. Thanks Laila . Olga Robkov More
by Olga
Employees Worked With
Laila Rad
February 03, 2020
INTEGRITY is nowhere to be found at Richmond Hill Lexus. Avoid this dealership at all costs. I am not going to name names but the Finance manager is a compulsive liar. I tried to do a lease buyout and the Avoid this dealership at all costs. I am not going to name names but the Finance manager is a compulsive liar. I tried to do a lease buyout and the lies that I was told were ridiculous. I have emails that document the non-stop lies. There is no integrity at this dealership. They are out to screw customers any possible way that they can. Their actions border on criminal fraud. They will do absolutely anything to make a buck. My experience had to do strictly with the lease buyout. Some of the straight up lies I was told are as follows: 1. Lease buyout must be at the dealership that the initial lease was signed with (FALSE) 2. Lowest financing rate will be provided (FALSE. I was given a rate with Scotia Bank that was a full point higher than Lexus Financial. Why would a dealership not give a customer the lowest rate available. Who knows, probably some kick back from Scotia Bank). 3. Lease documents clearly state that the buyout charge is 300. This is on page 2 of the contract under section 7. This dealership tried to make up some xx excuse and charge me 600. These are the items that I remember but I would tell you to avoid this dealership at all costs. It may be great in the beginning, but in the end it will be PAIN. I went to Lexus on the Park. The finance manager was upfront and disclosed all fees and financial options. Everything was done within ten emails and one trip to the dealership. INTEGRITY is nowhere to be found at Richmond Hill Lexus. More
by LexusrhNOINTEGRITY
Employees Worked With
Rather Not Name Names
January 16, 2020
Laila rad is the best service assistant manager ever i had . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional. Noth had . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional. Nothing is too difficult for her. I always use Quality Car Service for any works needed on my car as I know I recieve honest feedback and they will only do work that is required at a fair price. I trust her not to take me on! I would recommend. 5 stars. More
by Adam
Employees Worked With
Laila Rad
January 15, 2020
This dealership really knows how to take care of their customers. I bought a new GX from Luisa... she was awsome! The whole entire sales and service staff are very helpful and eager to help with anything, customers. I bought a new GX from Luisa... she was awsome! The whole entire sales and service staff are very helpful and eager to help with anything, and my I add...no sales pressure or backing u in a corner with sales tactics. More
by Chris.gauci1
Employees Worked With
Luisa and Trevor
January 15, 2020
Customer service is great. For example when I wanted to get my car repaired, Ms.leila Rad asked me about any issues of my car. She was so helpful and her customer service was great. get my car repaired, Ms.leila Rad asked me about any issues of my car. She was so helpful and her customer service was great. More
by Vahid
Employees Worked With
Leila Rad
December 23, 2019
After so many years of loyal patronage, so disappointed :( Update to review. My christmas miracle, the banking finally Got sorted out. It would be nice if the dealer could own some responsibility for this s Update to review. My christmas miracle, the banking finally Got sorted out. It would be nice if the dealer could own some responsibility for this situation that took weeks and many hours of my time to rectify. I think that is not too much to ask. My current star rating in all categories are based on my present dilemma. Not a happy camper. In fact the only person that really stepped up to try and help is the receptionist. Sorry, Lexus RH, (Richmond Hill, Ontario). I am not one to publicly share my grievances but I am my wits end. For several weeks now I have tried to change my lease from one bank to another. There have been several roadblocks to this happening. First I was told I could not do it. Then I was emailed forms to fax. Done. Then nothing happened and I had to go see my sales rep, who got the same reply from Toyota leasing, so he had the finance rep send in the papers. I was told all is good. Still no payment taken from my new bank account. I call back and leave a detailed message, and over 2 days no, call back. I go back to dealer recently and my rep is not there, I see another rep, apparently for 2 weeks they say they knew papers were still incomplete yet no one follows up with me. and papers were sent by fax again. I try to follow up today several times. The phone calls were frequently disconnected. My URGENT message left with a real person to pass on to a finance rep, was not returned. And a short while ago I was told my original rep is on vacation for a week, even though I was instructed to leave her yet another voicemail this morning. Next step, I am ready to drop the car at your door and walk away. This is my 5th consecutive car with your dealership, and other family members have been clients as well. If this is how you help loyal customers, I am not impressed and no longer loyal. No one seems to really be interested in getting this resolved, so I am ready to walk. And I have received 2 overdue payment notices so far, thank you for that. Looking forward to speedy resolution before I make a new years resolution to buy a different car. Thank You. More
by sandy f
Employees Worked With
don't know all the names. Archie (he was ok, the most helpful along with receptionist). Toula stepped up when my advisor was mot there. Sandra missed the problem with info and toyota leasing office was rude and ill informed.
