Lexus of Richmond Hill

Recognition of the Excellent service of Luisa Fon Goldring. I write this review in recognition of the excellent service of Luisa Fon Goldring.She is my Sale Representative.Luisa is an outstanding, HIGHLY PROFES I write this review in recognition of the excellent service of Luisa Fon Goldring.She is my Sale Representative.Luisa is an outstanding, HIGHLY PROFESSIONAL,reliable person.She took her time to explain to me and go through all new features of my new car.She is very knowledgeable and she has amazing people skills and i was impressed with her ability to treat customers with the utmost respect. I know,that She worked really hard to get me new car.I am very grateful for her outstanding service. Thank you respectfully. Inna Parfenova. More

DISHONEST TO LEXUS EMPLOYEE, I work at Toyota Motor Manufacturing Canada in Cambridge and I build the Lexus RX 350 so I stand by our quality and reliability but NOT this dealership, I bought a 2015 RX Manufacturing Canada in Cambridge and I build the Lexus RX 350 so I stand by our quality and reliability but NOT this dealership, I bought a 2015 RX 350 last October and was constantly lied to and when I picked up my vehicle I asked if they had changed the tires, Salesman Amar said there’s 60% life still in these tires which was a lie they were the original tires 5yrs old with 75,000kms on them, I recently replaced all 4 tires after less than 10,000kms and the tire technician and owner told me that this car should never had been safetied with the tires they sold on my car. I will definitely not recommend this dealership to my friends, family and fellow co-workers at Toyota. More

This dealership does not even have the right to get one star. Everything is based on lies. Purchasing a car from this dealership was the worst experience of my life. The highest interest rate, Lack of tra star. Everything is based on lies. Purchasing a car from this dealership was the worst experience of my life. The highest interest rate, Lack of transparency of purchase conditions, Hidden fees, Uncertainty and unintended change during the contract period, Giving wrong information; mrs leila haghi was the worst Sales Representative who you can come across. Customer satisfaction is not important for this dealership at all, and even the customer satisfaction section does not follow the problems of the consumer in any way, Just a formal email. The most unprofessional sales manager and general manager I've ever seen. Everything looks good until the car is sold, after the sale, you just realize what has happened to you. I do not recommend this dealership at all. Any other dealership is better than here. More

INTEGRITY is nowhere to be found at Richmond Hill Lexus. Avoid this dealership at all costs. I am not going to name names but the Finance manager is a compulsive liar. I tried to do a lease buyout and the Avoid this dealership at all costs. I am not going to name names but the Finance manager is a compulsive liar. I tried to do a lease buyout and the lies that I was told were ridiculous. I have emails that document the non-stop lies. There is no integrity at this dealership. They are out to screw customers any possible way that they can. Their actions border on criminal fraud. They will do absolutely anything to make a buck. My experience had to do strictly with the lease buyout. Some of the straight up lies I was told are as follows: 1. Lease buyout must be at the dealership that the initial lease was signed with (FALSE) 2. Lowest financing rate will be provided (FALSE. I was given a rate with Scotia Bank that was a full point higher than Lexus Financial. Why would a dealership not give a customer the lowest rate available. Who knows, probably some kick back from Scotia Bank). 3. Lease documents clearly state that the buyout charge is 300. This is on page 2 of the contract under section 7. This dealership tried to make up some xx excuse and charge me 600. These are the items that I remember but I would tell you to avoid this dealership at all costs. It may be great in the beginning, but in the end it will be PAIN. I went to Lexus on the Park. The finance manager was upfront and disclosed all fees and financial options. Everything was done within ten emails and one trip to the dealership. INTEGRITY is nowhere to be found at Richmond Hill Lexus. More

Laila rad is the best service assistant manager ever i had . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional. Noth had . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional. Nothing is too difficult for her. I always use Quality Car Service for any works needed on my car as I know I recieve honest feedback and they will only do work that is required at a fair price. I trust her not to take me on! I would recommend. 5 stars. More

This dealership really knows how to take care of their customers. I bought a new GX from Luisa... she was awsome! The whole entire sales and service staff are very helpful and eager to help with anything, customers. I bought a new GX from Luisa... she was awsome! The whole entire sales and service staff are very helpful and eager to help with anything, and my I add...no sales pressure or backing u in a corner with sales tactics. More