Lexus of Richmond Hill

******Lease Buyout and Safety Inspection troubles****** I originally gave Richmond Hill Lexus a 5 star review when I purchased my RX 350 in 2022. Unfortunately, I am now changing that to troubles****** I originally gave Richmond Hill Lexus a 5 star review when I purchased my RX 350 in 2022. Unfortunately, I am now changing that to a 1 star rating due to my recent experience with their service department during the lease buyout process. As part of the buyout, I was told the safety inspection had to be completed at Richmond Hill Lexus. However, Ontario regulations state that any DriveON licensed inspection station (including independent mechanics) can issue a Safety Standards Certificate — there is no requirement to use the dealership. Despite this, I complied and booked an inspection on November 19. After the inspection, service advisor Brandon Wong claimed the front and rear brake pads and rotors needed replacement (approx. $2,200 + tax) and that the front window tints exceeded the legal limit. My mechanic later confirmed the brakes were good for at least 20,000 km, but since the safety had already failed, I replaced them. The tint installer confirmed the tint was 30% and legal, but I removed it anyway to comply. I returned for a second inspection on November 26, expecting the buyout to be finalized. Instead, service advisor Calvin Choi informed me that the front and rear caliper piston boots now required replacement at an additional $1,600. This was never mentioned during the first inspection, and it is hard to believe such failures occurred within a week and only 500 km of driving. I escalated the issue to Lexus Canada, who redirected me back to the dealership. The service manager, Patricia Graham, responded with a generic explanation about inspections being based on the vehicle’s “current condition.” When I challenged the inconsistency, she never replied. This raises serious concerns about transparency and fairness. I cannot help but feel penalized for not performing the repairs at their shop. Other dealerships, such as Ajax Lexus, allow customers to provide a safety certificate from any licensed inspection center — Richmond Hill Lexus does not. On top of the questionable inspection process, I had to drive 90 minutes each way twice, taking time off work, and spent $500 in inspection fees, plus the stress and inconvenience. In the end, the finance team agreed to accept a safety certificate from an external center, proving the dealership’s duplicity in handling the buyout. This experience has been costly, frustrating, and deeply disappointing. For anyone planning a lease buyout, I recommend staying far away from Richmond Hill Lexus, part of the WEINs group. More

Purchase my lexus NX 350 from Andy Tran. My experience was excellent. He tool the time to address all my concerns. Andy thank you for the great customer service. Thank you June M My experience was excellent. He tool the time to address all my concerns. Andy thank you for the great customer service. Thank you June M More

Service department, sales department all lie though smiles on their face. Don’t trust them smiles on their face. Don’t trust them More

They charge unreasonably for services which have never been done. This is the second time when I go to pick up my car for an oil change and they fraudulently charge me for rotation of tires (I changed all been done. This is the second time when I go to pick up my car for an oil change and they fraudulently charge me for rotation of tires (I changed all 4 tires one month ago and did drive less than 1K before today when they told me they have done rotation…for what for new tires?), service of breaks (which were completely intact when I changed my tires one month ago) etc, cleaning HVAC (for a car which has been driven only 40K) etc. They asked me to pay $1200 for a routine oil change and these fake services. This is my last deal with Lexus of Richmond hill. I also made a formal complaint to Lexus Canada. More

Bought a used Lexus in April. Great car but received it with small dents on the doors. Show it to sales rep I bought it from. Said she was going to look into it and take care of i Great car but received it with small dents on the doors. Show it to sales rep I bought it from. Said she was going to look into it and take care of it. four months later and still waiting. Your customer care is very lacking. Seems to me that get the sale and forget about the follow up, I have already mentioned the lack of customer care this dealership provides to my friends. More

I am not satisfied with Lexus of Richmond Hill, because the issue that happened to my car could very well have been caused by one of their own service staff. There are security cameras installed in the ser the issue that happened to my car could very well have been caused by one of their own service staff. There are security cameras installed in the service area, and by reviewing the footage, they could have clarified what really happened — but they refused to do so. As a result, I was left with a massive cost, and at no point did they support me or take my concerns seriously. To this day, I still don’t know what exactly caused the problem with my car, and they made no effort to help me understand it. More

I recently brought my car in for servicing and had the pleasure of working with Casey. Casey demonstrated exceptional professionalism an in-depth knowledge of the brand. I highly recommend Casey and look pleasure of working with Casey. Casey demonstrated exceptional professionalism an in-depth knowledge of the brand. I highly recommend Casey and look forward to future interaction. Thank you again Casey. More

2 hours for the earliest booked appointment for an oil change Will not be back and not cheap $186.00.booked appointment for 7:30 and after questioning them why it was taking so long told the tech guys w change Will not be back and not cheap $186.00.booked appointment for 7:30 and after questioning them why it was taking so long told the tech guys who do the oil changes don't start till 8:00.!!!! More

Warning: Avoid Adam Fang at Lexus of Richmond Hill. I visited this dealership on June 6, 2025, excited to lease a 2025 NX350h in Black with Red interior I was ready to sign that day. Instead, I enc I visited this dealership on June 6, 2025, excited to lease a 2025 NX350h in Black with Red interior I was ready to sign that day. Instead, I encountered one of the most dishonest sales experiences I’ve ever had. Sales rep Adam Fang lied and claimed the configuration I wanted didn’t exist anywhere in Canada not in Calgary, not Edmonton, not even available to order. He never checked inventory, never called anyone just pushed me into a different car (Cloudburst Grey) claiming it was the “only one left” and that I’d eventually “grow into it.” Under pressure, I signed. But once I got home and did a quick search, I found the exact configuration available at two other local Lexus dealerships. What Adam told me wasn’t just wrong, it was deliberate misrepresentation to push a sale. I immediately cancelled the lease, and ended up getting the Black/Red NX350h from another dealer who found it in minutes. This wasn’t a misunderstanding. This was a manipulative and unethical sales tactic. OMVIC’s Code of Ethics says a salesperson must avoid misrepresentation, Adam did the exact opposite. Lexus is a premium brand. This dealership and Adam in particular fell far below that standard. If you value honesty and professionalism, take your money and spend it elsewhere. More

Very bad buying experience. Salesperson had minimal knowledge about the car.upsell lot of things. Will never buy another car from them. Salesperson had minimal knowledge about the car.upsell lot of things. Will never buy another car from them. More