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Lexus of Richmond Hill
Richmond Hill, ON
182 Reviews
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182 Reviews of Lexus of Richmond Hill
July 18, 2026
By the way . .. Do not waste your time reviewing them on Google Review... Google is complicit with them in taking our reviews down. Based on my experience, I wo .. Do not waste your time reviewing them on Google Review... Google is complicit with them in taking our reviews down. Based on my experience, I would not recommend this dealership for either service or used car sales. The core issue in both cases is that the dealership’s statements about vehicle condition and inspection quality did not match what I later found myself. I bought the car in July 2025. I was shown a clean Carfax. On both occasions I viewed the car, it was raining, so I did not detect at the time that the rear passenger-side door had been repainted. About a week after delivery, I raised the issue with the used car sales manager. He initially denied that the door had been painted. Only after I insisted that it be checked with a paint depth gauge was it confirmed that the door had in fact been repainted. I was then told that it was “an excellent paint job” and that I should not worry about it. Later, the clear coat on that same door started peeling. I am now left paying out of pocket to have that door repainted properly. A few months later, I brought the car in for service and for diagnosis of an intermittent check engine light related to an O2 sensor under the vehicle. I paid the dealership’s diagnostic fee for this inspection. I was told that all four O2 sensors and their harnesses were checked and that everything looked intact and in good condition. Despite that, I was advised to replace the O2 sensor at a cost of over $900, without a clear explanation as to why if the sensor and harness supposedly looked fine. I declined the repair. Later, when the code returned, I inspected the area myself and found obvious physical damage to the sensor harness from animal chewing. I then bought the sensor from the dealership for about $400 and paid another shop about $100 to install it. I paid diagnostic fees and was told the relevant harnesses and sensors were intact, yet I later found clear physical damage myself. I reported this concern back to the service department and never heard back. Update in response to the dealership’s reply: The dealership’s response is vague where it matters most. They say they “worked with me” and “offered support to resolve the issue,” but they do not say what that support actually was. That omission matters. No meaningful remedy was provided for the repainted rear passenger-side door, and I am now the one left out of pocket to have that door repainted properly. The expectation from a Lexus dealership is simple: if an issue like this was missed or not disclosed at the time of sale, they should own it and cover the cost of correcting it. On the service issue, the same problem applies. They state that the vehicle was inspected and their recommendations were based on their findings at the time, but they do not address the core inconsistency: I paid for diagnostics, was told the O2 sensor harnesses and related components were intact, and later found obvious physical damage to the wiring myself. If the inspection was truly performed thoroughly, that contradiction should be explained clearly. A clean Carfax does not prove that a panel was never repainted. It only means there was no reported accident history on Carfax. Those are not the same thing.Their reply does not directly address the facts I raised or the costs I am now left to absorb. More
by MZourob
Employees Worked With
Insocial Account
June 04, 2026
It was a pleasure experience dealing with Amar to sell my 2023 NX 350. Amar is highly professional yet very friendly. He and Zaven worked out a fantastic, and very fair deal, honestly, the best price I could 2023 NX 350. Amar is highly professional yet very friendly. He and Zaven worked out a fantastic, and very fair deal, honestly, the best price I could have gotten anywhere else! I highly recommend working with Amar. More
by Ayad
Employees Worked With
Amar Verma
June 01, 2026
After an agreement was signed, they tried to change and increase the price of the add ons, on the original agreement signed the walk away is included in the purchase price, then was later on no longer incl increase the price of the add ons, on the original agreement signed the walk away is included in the purchase price, then was later on no longer included and was charged a fee, I have been asked 2 two times by Curtis Gindli if I want it and I declined it 2 two times but was still included and later charged. within 13 days of purchase of the Lexus NX 350 sport , it already overheated, I asked Curtis how many owners had this car had before me he never replied to my emails. It seems they have deceptive practices in this dealership. More
by lina_how
Employees Worked With
Yasmin, Insocial Account
April 30, 2026
I have bought many vehicles from this dealership but no longer! The last vehicle I bought was a GX. I paid much extra for the overland edition and I was told it would come with automatic lowering running b longer! The last vehicle I bought was a GX. I paid much extra for the overland edition and I was told it would come with automatic lowering running boards….it didn’t. It was a feature I needed for a family member with mobility issues. All I got was. Oh, sorry. THEY asked me if I could pay with a credit card and when I made arrangements to do so they then said no. They were trying to get the sale completed before the end of the month to get their Lexis bonus. They said they would send me a Lexus jacket which they never did. I constantly get phone messages on a weekly basis to bring my car in for service despite blocking their number! Super annoying! They treat you well during purchase but unless you are buying another vehicle you are nobody! Many other dealerships around and my next purchase will be elsewhere! Rather sad because Lexus is one of the best vehicles out there. More
by Buddy
Employees Worked With
Insocial Account
February 11, 2026
Don’t trust anything that they tell you verbally. Read your contract carefully before you sign it.They tell you something and put something else on your contract. They said they were charging me the Read your contract carefully before you sign it.They tell you something and put something else on your contract. They said they were charging me the car thefts tag for $250 but put $872 on the contract that I found out later when I got home.On top of that I had to cancel my contract because they disclosed some issues exactly on the day of closing that I wasn’t aware of and didn’t want that car and lost my deposit. More
by tinaboustani
Employees Worked With
Insocial Account
January 13, 2026
We are very frustrated with the service at Lexus Richmond Hill. This experience was very disappointing. After picking up our car from service at Lexus of Richmond Hill, it immediately started making a lon Hill. This experience was very disappointing. After picking up our car from service at Lexus of Richmond Hill, it immediately started making a long, annoying sound when opening the trunk or any door. This problem did not exist before the service. We called multiple times, left voicemail messages, and even contacted other departments, but no one managed to connect us to the service department or return our calls. We expected much better service quality and communication. More
by AG
Employees Worked With
Sama
December 09, 2025
******Lease Buyout and Safety Inspection troubles****** I originally gave Richmond Hill Lexus a 5 star review when I purchased my RX 350 in 2022. Unfortunately, I am now changing that to troubles****** I originally gave Richmond Hill Lexus a 5 star review when I purchased my RX 350 in 2022. Unfortunately, I am now changing that to a 1 star rating due to my recent experience with their service department during the lease buyout process. As part of the buyout, I was told the safety inspection had to be completed at Richmond Hill Lexus. However, Ontario regulations state that any DriveON licensed inspection station (including independent mechanics) can issue a Safety Standards Certificate — there is no requirement to use the dealership. Despite this, I complied and booked an inspection on November 19. After the inspection, service advisor Brandon Wong claimed the front and rear brake pads and rotors needed replacement (approx. $2,200 + tax) and that the front window tints exceeded the legal limit. My mechanic later confirmed the brakes were good for at least 20,000 km, but since the safety had already failed, I replaced them. The tint installer confirmed the tint was 30% and legal, but I removed it anyway to comply. I returned for a second inspection on November 26, expecting the buyout to be finalized. Instead, service advisor Calvin Choi informed me that the front and rear caliper piston boots now required replacement at an additional $1,600. This was never mentioned during the first inspection, and it is hard to believe such failures occurred within a week and only 500 km of driving. I escalated the issue to Lexus Canada, who redirected me back to the dealership. The service manager, Patricia Graham, responded with a generic explanation about inspections being based on the vehicle’s “current condition.” When I challenged the inconsistency, she never replied. This raises serious concerns about transparency and fairness. I cannot help but feel penalized for not performing the repairs at their shop. Other dealerships, such as Ajax Lexus, allow customers to provide a safety certificate from any licensed inspection center — Richmond Hill Lexus does not. On top of the questionable inspection process, I had to drive 90 minutes each way twice, taking time off work, and spent $500 in inspection fees, plus the stress and inconvenience. In the end, the finance team agreed to accept a safety certificate from an external center, proving the dealership’s duplicity in handling the buyout. This experience has been costly, frustrating, and deeply disappointing. For anyone planning a lease buyout, I recommend staying far away from Richmond Hill Lexus, part of the WEINs group. More
by princemathew
Employees Worked With
Insocial Account
