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Lexus of Richmond Hill
Richmond Hill, ON
168 Reviews
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168 Reviews of Lexus of Richmond Hill
February 03, 2020
INTEGRITY is nowhere to be found at Richmond Hill Lexus. Avoid this dealership at all costs. I am not going to name names but the Finance manager is a compulsive liar. I tried to do a lease buyout and the Avoid this dealership at all costs. I am not going to name names but the Finance manager is a compulsive liar. I tried to do a lease buyout and the lies that I was told were ridiculous. I have emails that document the non-stop lies. There is no integrity at this dealership. They are out to screw customers any possible way that they can. Their actions border on criminal fraud. They will do absolutely anything to make a buck. My experience had to do strictly with the lease buyout. Some of the straight up lies I was told are as follows: 1. Lease buyout must be at the dealership that the initial lease was signed with (FALSE) 2. Lowest financing rate will be provided (FALSE. I was given a rate with Scotia Bank that was a full point higher than Lexus Financial. Why would a dealership not give a customer the lowest rate available. Who knows, probably some kick back from Scotia Bank). 3. Lease documents clearly state that the buyout charge is 300. This is on page 2 of the contract under section 7. This dealership tried to make up some xx excuse and charge me 600. These are the items that I remember but I would tell you to avoid this dealership at all costs. It may be great in the beginning, but in the end it will be PAIN. I went to Lexus on the Park. The finance manager was upfront and disclosed all fees and financial options. Everything was done within ten emails and one trip to the dealership. INTEGRITY is nowhere to be found at Richmond Hill Lexus. More
by LexusrhNOINTEGRITY
Employees Worked With
Rather Not Name Names
January 16, 2020
Laila rad is the best service assistant manager ever i had . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional. Noth had . She is really nice and polite and professional. Fantastic Quality Car Service Fantastic customer care. Always so polite and professional. Nothing is too difficult for her. I always use Quality Car Service for any works needed on my car as I know I recieve honest feedback and they will only do work that is required at a fair price. I trust her not to take me on! I would recommend. 5 stars. More
by Adam
Employees Worked With
Laila Rad
January 15, 2020
This dealership really knows how to take care of their customers. I bought a new GX from Luisa... she was awsome! The whole entire sales and service staff are very helpful and eager to help with anything, customers. I bought a new GX from Luisa... she was awsome! The whole entire sales and service staff are very helpful and eager to help with anything, and my I add...no sales pressure or backing u in a corner with sales tactics. More
by Chris.gauci1
Employees Worked With
Luisa and Trevor
January 15, 2020
Customer service is great. For example when I wanted to get my car repaired, Ms.leila Rad asked me about any issues of my car. She was so helpful and her customer service was great. get my car repaired, Ms.leila Rad asked me about any issues of my car. She was so helpful and her customer service was great. More
by Vahid
Employees Worked With
Leila Rad
December 23, 2019
After so many years of loyal patronage, so disappointed :( Update to review. My christmas miracle, the banking finally Got sorted out. It would be nice if the dealer could own some responsibility for this s Update to review. My christmas miracle, the banking finally Got sorted out. It would be nice if the dealer could own some responsibility for this situation that took weeks and many hours of my time to rectify. I think that is not too much to ask. My current star rating in all categories are based on my present dilemma. Not a happy camper. In fact the only person that really stepped up to try and help is the receptionist. Sorry, Lexus RH, (Richmond Hill, Ontario). I am not one to publicly share my grievances but I am my wits end. For several weeks now I have tried to change my lease from one bank to another. There have been several roadblocks to this happening. First I was told I could not do it. Then I was emailed forms to fax. Done. Then nothing happened and I had to go see my sales rep, who got the same reply from Toyota leasing, so he had the finance rep send in the papers. I was told all is good. Still no payment taken from my new bank account. I call back and leave a detailed message, and over 2 days no, call back. I go back to dealer recently and my rep is not there, I see another rep, apparently for 2 weeks they say they knew papers were still incomplete yet no one follows up with me. and papers were sent by fax again. I try to follow up today several times. The phone calls were frequently disconnected. My URGENT message left with a real person to pass on to a finance rep, was not returned. And a short while ago I was told my original rep is on vacation for a week, even though I was instructed to leave her yet another voicemail this morning. Next step, I am ready to drop the car at your door and walk away. This is my 5th consecutive car with your dealership, and other family members have been clients as well. If this is how you help loyal customers, I am not impressed and no longer loyal. No one seems to really be interested in getting this resolved, so I am ready to walk. And I have received 2 overdue payment notices so far, thank you for that. Looking forward to speedy resolution before I make a new years resolution to buy a different car. Thank You. More
by sandy f
Employees Worked With
don't know all the names. Archie (he was ok, the most helpful along with receptionist). Toula stepped up when my advisor was mot there. Sandra missed the problem with info and toyota leasing office was rude and ill informed.
November 22, 2019
Customer Service I was at dealership today and the way I was treated by staff (specially Anthony) is absolutely ridiculous. That is not the way the customer should be I was at dealership today and the way I was treated by staff (specially Anthony) is absolutely ridiculous. That is not the way the customer should be treated. I spent almost 2 hours at location and I was advised by staff that Don Valley Lexus and RH location is same and will provide the same incentives (Don valley is offering Winter car tires with every used car from tomorrow). When I was refused in a crap and ridiculous way to take on full price or leave. This was my first and last visit to RH dealership and will not recommend to any one else. More
by Savy
Employees Worked With
Amar
November 18, 2019
Poor Service - Winter Tires and Service Ordered winters tires 10 days before my appointment. Tires were not available when I brought my car in at my appointment and not all service items wer Ordered winters tires 10 days before my appointment. Tires were not available when I brought my car in at my appointment and not all service items were completed(16,000 km service) even though they were checked off on the service inspection report. I wonder what actual services were performed on my vehicle. I wasted a lot of time at the dealership. They seem to be disorganized. Not impressed! More
by Allan
Employees Worked With
N/A
November 15, 2019
Very happy with my purchase, Jay was my salesman and was extremely helpful kind and trustworthy, would definitely deal with this dealership again and highly recommend to anyone extremely helpful kind and trustworthy, would definitely deal with this dealership again and highly recommend to anyone More
by angieeveline
Employees Worked With
Jay
November 11, 2019
I have purchased 4 new vehicles in past 10 years. Have had consistent and outstanding service during that time and would highly recommend to family and friends which I have done. had consistent and outstanding service during that time and would highly recommend to family and friends which I have done. More
by ROY
Employees Worked With
Vince and Anthony
November 05, 2019
Amazing Customer Service - Totally satisfied Hi my name is Sakshee Dayal. I had recently gone to the Lexus dealership, Richmond hill with my family. Mr. Kumar Uthayakumar, the sales person was my Hi my name is Sakshee Dayal. I had recently gone to the Lexus dealership, Richmond hill with my family. Mr. Kumar Uthayakumar, the sales person was my first point of contact here. He was very professional in his behavior. Very knowledgeable about cars and always gave me the best advice. He never rushed me into closing any deals and always gave me enough time to think about before deciding. Explained me everything in details, took us for multiple test drives and helped me in getting the best deal. I will definitely recommend the Richmond Hill dealership and Mr. Kumar to all my friends and relatives. Thank you. More
by Lexus
Employees Worked With
Mr. Kumar Uthayakumar
