Lexus of Richmond Hill

Customer Service I was at dealership today and the way I was treated by staff (specially Anthony) is absolutely ridiculous. That is not the way the customer should be I was at dealership today and the way I was treated by staff (specially Anthony) is absolutely ridiculous. That is not the way the customer should be treated. I spent almost 2 hours at location and I was advised by staff that Don Valley Lexus and RH location is same and will provide the same incentives (Don valley is offering Winter car tires with every used car from tomorrow). When I was refused in a crap and ridiculous way to take on full price or leave. This was my first and last visit to RH dealership and will not recommend to any one else. More

Poor Service - Winter Tires and Service Ordered winters tires 10 days before my appointment. Tires were not available when I brought my car in at my appointment and not all service items wer Ordered winters tires 10 days before my appointment. Tires were not available when I brought my car in at my appointment and not all service items were completed(16,000 km service) even though they were checked off on the service inspection report. I wonder what actual services were performed on my vehicle. I wasted a lot of time at the dealership. They seem to be disorganized. Not impressed! More

Very happy with my purchase, Jay was my salesman and was extremely helpful kind and trustworthy, would definitely deal with this dealership again and highly recommend to anyone extremely helpful kind and trustworthy, would definitely deal with this dealership again and highly recommend to anyone More

I have purchased 4 new vehicles in past 10 years. Have had consistent and outstanding service during that time and would highly recommend to family and friends which I have done. had consistent and outstanding service during that time and would highly recommend to family and friends which I have done. More

Amazing Customer Service - Totally satisfied Hi my name is Sakshee Dayal. I had recently gone to the Lexus dealership, Richmond hill with my family. Mr. Kumar Uthayakumar, the sales person was my Hi my name is Sakshee Dayal. I had recently gone to the Lexus dealership, Richmond hill with my family. Mr. Kumar Uthayakumar, the sales person was my first point of contact here. He was very professional in his behavior. Very knowledgeable about cars and always gave me the best advice. He never rushed me into closing any deals and always gave me enough time to think about before deciding. Explained me everything in details, took us for multiple test drives and helped me in getting the best deal. I will definitely recommend the Richmond Hill dealership and Mr. Kumar to all my friends and relatives. Thank you. More

THANKS LEXUS OF RICHMOND HILL floor manager is fast, professional and respectful .i m happy to did lease my car from this dealership .THEY EXPLAINED EVERY PARTS OF CARIN EXCELLENT floor manager is fast, professional and respectful .i m happy to did lease my car from this dealership .THEY EXPLAINED EVERY PARTS OF CARIN EXCELLENT WAY.HAPPY WITH MY CAR More

Great overall with some very expensive basic services The location is great. People are nice and you received a good service. but some of their charges are way too expensive even comparing with other Lexu The location is great. People are nice and you received a good service. but some of their charges are way too expensive even comparing with other Lexus dealerships. Just call other dealers and find you different locations charge differently for the exact same service. An example is an oil change. 165$ for only oil change? It's a joke. Other Lexus dealerships have slightly different prices, Toyota that uses the same oil is much cheaper and guess what, at Costco you can change oil 3 times with the price of this location or other Lexus dealerships. It is NOT rocket science, It is oil change. Drop your prices and earn customer business and respects. More

Helpful/patient/kind to answer all questions and satisfy. Gary Coombs was patient and answered all our questions on pricing, functionality etc. We love and enjoy the Nx 300h, Indeed we recommend this dealersh Gary Coombs was patient and answered all our questions on pricing, functionality etc. We love and enjoy the Nx 300h, Indeed we recommend this dealership. More

Thank you Archie Farrokhi and Sandra! I can't thank enough Archie Farrokhi for my recent purchase at the Richmond Hill Lexus. Archie was very helpful, friendly and nice:), patient and help I can't thank enough Archie Farrokhi for my recent purchase at the Richmond Hill Lexus. Archie was very helpful, friendly and nice:), patient and helped me and to my sister to negotiate a really good deal!!! Sandra was also very helpful when we were trying to get a grip on all the financial and contractual terms, etc. Overall, Thank you so much to Them!?? I will gonna highly recommended and Lexus Richmond Hill to everyone!!! ?????? More

Very appropriate from Mr.Anthony Sotoadeh Mr Anthony is great and professional sales manager who I ever seen before. He’s vey knowledgeable and helpful . And I wanna thanks from Mr.Yokoyama a Mr Anthony is great and professional sales manager who I ever seen before. He’s vey knowledgeable and helpful . And I wanna thanks from Mr.Yokoyama and Mr.Nadeer for their cooperation. Thanks for make good memory from Lexus for me and my family.100% I recommend my friends to Anthony because he is number one to Lexus Thanks again 🙏🏻 More