Lexus of Richmond Hill

Excellent used car experience, Great staff !! I bought used 2014 es300 from Richmond Lexus, staff was very friendly specially my sales person Luisa Goldring was very helpful and knowledgeable!! Sh I bought used 2014 es300 from Richmond Lexus, staff was very friendly specially my sales person Luisa Goldring was very helpful and knowledgeable!! She is the deal maker. More

Excellent new car purchase experience! I'm very happy with my new RX350! This is my 3rd vechicle purchased through Lexus of Richmond Hill. My sales person Imtiaz Chevalier was very profes I'm very happy with my new RX350! This is my 3rd vechicle purchased through Lexus of Richmond Hill. My sales person Imtiaz Chevalier was very professional and provided excellent customer service. Thank you Imtiaz for making this such great experience! We continue to be loyal Lexus customers because of you! More

Watch out, very dishonest, typical car salesman ! I got on the phone with a sales person called Rod or Ron... Unfortunately, one of my worst experiences as a buyer and consumer in my life! He would I got on the phone with a sales person called Rod or Ron... Unfortunately, one of my worst experiences as a buyer and consumer in my life! He would take a deposit to book the vehicle, but after I drive 500 kms each way from and back to Montreal (total 1,000 kms), if there is a problem on it, he would not refund the deposit. This is even against the consumer's law. Very arrogant, not listening, no understanding...and so on. then trying to put pressure saying that another sales person was already dealing with another customer interested on the vehicle. I am on sales, and customer satisfaction should be number 1 priority. I would never hire somebody like this Rod guy! More

Stellar customer service that helped me drive away with the car of my dreams at a fantastic price. Special thanks to Kumar, Catherine and Faheed. that helped me drive away with the car of my dreams at a fantastic price. Special thanks to Kumar, Catherine and Faheed. More

Worst car dealership ever If you want to come and take a look at the cars, you are fine. But if you would like to buy frome them I guess no one want to sell you. Awful service If you want to come and take a look at the cars, you are fine. But if you would like to buy frome them I guess no one want to sell you. Awful service and customer service. Couple years ago I wanted to get a car for myself and it was the same story. This time I wanted to buy RX for my wife and got the same service. End up buying at Infiniti willow dale and very happy. More

GREAT STAFF In the eve of the new year, I have leased a NX200T Lexus absoultly fantastic from Lexus Richmond Hill. I had really nice experience with this dealersh In the eve of the new year, I have leased a NX200T Lexus absoultly fantastic from Lexus Richmond Hill. I had really nice experience with this dealership and their patient, understanding and very professional staff, in particular Archie Farokkhi the sales associate that helped me. Because of the end of year and less options to choose, Archie did his best to show me the right car with my desires. I would strongly recommend him and this dealership to the all my friends. Also, I would like to have special thanks to Vahid who was really patient with me and helped me as well. More

perfect It is 6 Lexus from the same dealership and 1 was from Don Valley, perfect dealership and very good people. very convenient for us, close to home. It is 6 Lexus from the same dealership and 1 was from Don Valley, perfect dealership and very good people. very convenient for us, close to home. More

Lexus This dealerships reputation for excellent service and going above and beyond for their clients is why we chose to go there first and ultimately deal n This dealerships reputation for excellent service and going above and beyond for their clients is why we chose to go there first and ultimately deal no where else. We couldn't be happier with our vehicle. Gregory Ashkenazy and highly recommend him to others. Terrific job Gregory. More

Great service pre- and post-purchase Great service from Michael Tauro! Much appreciated during the purchase process and with resolving a post-purchase issue expeditiously and to our satis Great service from Michael Tauro! Much appreciated during the purchase process and with resolving a post-purchase issue expeditiously and to our satisfaction. Much appreciated! Thanks! More

SAFETY HAZARD, DISREPAIR, FRAUDULENT CONCEALMENT LEMON used is 250 sold and FRAUDULENT CONCEALMENT of disrepair attempted by used car sales -ROBBIE and management at this location - KASRA MOUSAVI, DA LEMON used is 250 sold and FRAUDULENT CONCEALMENT of disrepair attempted by used car sales -ROBBIE and management at this location - KASRA MOUSAVI, DANIEL PARK and MIKE MAGLIO. Upon pick up, the car presented with a broken windshield, undercarriage in disrepair, excessive shaking and os sensor's out. Both managers attempted to conceal the repair issues repeatedly and pointed the finger at one another and then began to yell at us stating that they understand how they look and that this never should have happened. They sent us home after a supposed thorough inspection multiple times and KASRA MOUSAVI hung up on us multiple times until manager Daniel Park was convinced into taking a test drive. He then tried to cover up the issues while driving by stating that nothing was wrong until the noises from the undercarriage were too loud to hide. This forced him to point the finger at asst. Manager KASRA MOUSAVI for failure to disclose the severity of the issues to him and assistant manager KASRA MOUSAVI called back to point the finger back at Mr. Park. Sent home again after repairs were completed and both stated that the CAR NEVER SHOULD HAVE BEEN GIVEN TO US IN THIS CONDITION MULTIPLE TIMES and OS issue presented within a couple of days. Both managers said they did not know what to do and made no attempts to be proactive/ accountable in resolving the matter and hung up on us. The GM then acknowledged that the ball was dropped repeatedly in service and product quality and promised the cash value of the car to be put towards another IS 250. Good faith voicemail attempts to claim the cars value and accept his offer for another car on his website have been repeatedly ignored by GM - Maglio. Ineptitude in service quality flowing top down. Inspections and product quality, service quality and problem solving capacity and FRAUDULENT concealment and promises made throughout. Avoid this dealership and it's incompetent - lying staff at all costs. I have since asked for their OMBUDSMAN but the receptionist and management have not complied. More