Lexus of Richmond Hill

Thank you to Farhad(Rod)Roozbehani Rod helped me to purchased my new 2016 ES 350 this is my second car i purchased from this dealership and him i give high five to them especially Rod h Rod helped me to purchased my new 2016 ES 350 this is my second car i purchased from this dealership and him i give high five to them especially Rod honest person all the way. I would recommend him to anyone who they are planning to purchase new or used vehicles. More

service It is always a pleasure to take my car in for service. They are always on time and very nice to me. It is easy to converse with the people there. A It is always a pleasure to take my car in for service. They are always on time and very nice to me. It is easy to converse with the people there. Amanda looked after me today. She was very polite and let me know as soon as the car was ready and where it was to drive off.!!! More

Excellent service from luiza We decided to lease a new vehicle one week ago. With a list of different dealers( Lexus, bow, Audi,Benz...) to visit in the pocket and we first walked We decided to lease a new vehicle one week ago. With a list of different dealers( Lexus, bow, Audi,Benz...) to visit in the pocket and we first walked into Lexus Richmond Hill. luiza was the sales rep who assisted U.S. and provided us a drive test. Very impressive service! Even though it was raining that day, Luiza was standing out of the vehicle and explaining the functions of the vehicle to us. Finally we leased a rx350 with luiza at our first stop. Unbelievable! Luiza is the best sales we had ever met. More

If buying new, stay away!! Bought a brand new IS 2016. Car had paint manufacturer defects, dealer refused to exchange the car. Replaced one body part after another amongst many Bought a brand new IS 2016. Car had paint manufacturer defects, dealer refused to exchange the car. Replaced one body part after another amongst many other problems. Will not be keeping the car after lease. More

Excellent Service Excellent service from Vahid TK. The first day we walked into the dealership he welcomed us and showed us few cars. He has very good knowledge of the Excellent service from Vahid TK. The first day we walked into the dealership he welcomed us and showed us few cars. He has very good knowledge of the car, explained everything in details. He wasn't pushy at all that's wat we liked about him the most. We just picked up our RX350 today very happy with service. This is absolute the best dealership and we would recommend this place and especially Vahid TK to our friends and family. Once again thank u Vahid TK Nadia and Adil More

Don't follow up with customer.. definitely not recommand.. Previous lease an Lexus RX350 from Richmond Hill Lexus and was decide to re-lease another SUV there, but spoke to sales person name Robby few times, h Previous lease an Lexus RX350 from Richmond Hill Lexus and was decide to re-lease another SUV there, but spoke to sales person name Robby few times, he never get back to me, and later ask the reception to page sales person to help but some how is Robby again, and again he never get back to me as previous experience. myself been an retail sales Manager for 10 years and now having my own business, I am surprise this is kind of service I am experience at your dealer (Lexus Richmond Hill). I was almost decide to purchase Mercedez-Benz ML350, but someone recommend a sales person at Lexus on the Park and the experience are complete different even though this dealer is much further away from where I live, but I will still go there and recommend them, finally we picked up an SUV at Lexus on the Park. with this kind of experience, I will Never go back to Richmond Hill Lexus.. More

Excellent and comfortable experience in purchasing parts I usually went to other Lexus dealerships to purchase parts and for service. I thought I should give a try this dealership at Richmond Hill. My expe I usually went to other Lexus dealerships to purchase parts and for service. I thought I should give a try this dealership at Richmond Hill. My experience with Omar Saeed was great. Omar greeted me and immediately made me feel comfortable. The whole experience was very comfortable. Next day I went back to purchase a battery for other Lexus car. More

Car Maintenance This being my first Lexus, I was very impressed with the way everyone at the Dealership looked after me. !!! My car was taken on time. I was given a This being my first Lexus, I was very impressed with the way everyone at the Dealership looked after me. !!! My car was taken on time. I was given a rental to drive home and come back. Everything was explained clearly to me. All in all a nice experience!!! More

Fantastic Service Team From your arrival to the departure the service is unmatched. As a 65 year old who has experienced many many car dealerships nothing remotely matches From your arrival to the departure the service is unmatched. As a 65 year old who has experienced many many car dealerships nothing remotely matches this operation. My first Lexus and God willing it won't be my last. You will be impressed with the service department. Well done Lexus Richmond Hill. More

Top-Notch Service From LORH We walked into LORH at the beginning of March looking to test drive a pre-owned RX450h with high expectations of excellent customer service from LORH. We walked into LORH at the beginning of March looking to test drive a pre-owned RX450h with high expectations of excellent customer service from LORH. We're expecting a baby and we knew for certain that the hospital would not let our baby go home in our S2000. We heard so many wonderful things about their services, which prompted us to pay a visit and we ended up buying that car on the same day. Robby greeted us with a big smile which made us feel more welcome and less intense with the pressure of car buying. As matter of fact, we didn't feel any pressure by him at all and really enjoyed being at the dealership even for more than three hours. During the test drive, Robby was very knowledgeable and patiently explained to us so many features that the RX450h has, which I really enjoyed. Robby even made sure that most of the dings and blemishes being removed by outside party when their in-house technician couldn't fix them as well as new oil change. We were very impressed by the extra miles he went through to keep us happy with our first Lexus purchase. We were Honda fanatics before, but thanks to Robby for converting us to Lexus fan. LORH really lived up to its reputation. Thank you Robby and LORH for top-notch service and we look forward to Lexus night next week. More