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Lexus of London
London, ON
4,305 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,305 reviews
December 27, 2025
Rick Watson, Jasmine, Romeo and Akeem did another excellent job in helping us make our latest purchase. excellent job in helping us make our latest purchase. More
by Fred
December 25, 2025
Brenden provided an outstanding overview of my new 2026 RX 500h. It was my second one (2023 RX 500h) and he reviewed everything with me and I learned a number of new tools that I had not used before or we RX 500h. It was my second one (2023 RX 500h) and he reviewed everything with me and I learned a number of new tools that I had not used before or were new to my new 2026. Very respectful and asked my agreement before moving forward. More
by Sandy
December 22, 2025
Our experience with Jillian and the entire Lexes/Toyota staff was excellect. Jillian always followed through with specific details and both myself and my wife felt very comfortable at all times. Thanks t staff was excellect. Jillian always followed through with specific details and both myself and my wife felt very comfortable at all times. Thanks to everyone involved . More
by jcasella
December 21, 2025
Larry is great sales. I bought 3 cars from him. Every deal is awesome. highly recommend my friend. I bought 3 cars from him. Every deal is awesome. highly recommend my friend. More
by ben
December 21, 2025
Larry is great sales who help me find perfect car for me. Highly recommended to my friend. Highly recommended to my friend. More
by micao58100
December 21, 2025
Well I haven’t been happier or more excited about a huge purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wa purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wanted. I am most excited about being part of the Lexus Community! Thank you to Lisa and Bo especially! Great customer satisfaction with these two rockstars! More
by stacyrogers
December 20, 2025
I recently returned as a customer of Lexus of London after an absence where I drove a non-Lexus vehicle and I was quickly reminded of the professionalism, attentiveness, and service-oriented atmosphere after an absence where I drove a non-Lexus vehicle and I was quickly reminded of the professionalism, attentiveness, and service-oriented atmosphere the dealership maintains. From the initial inquiry about a car on their lot, to the in-person meeting, test drive, offer process, follow-up, and delivery last week, I felt respected and valued as a customer. Thank you Lisa for also retrieving my lost glove for me! I highly recommend Lisa Ali and the rest of the Lexus of London team. More
by dseguin
Employees Worked With
December 20, 2025
Excellent service provided by all the staff, just took a few extra visits than expected to get the vehicle up to par. Once it was it came in great condition. Would absolutely recommend. few extra visits than expected to get the vehicle up to par. Once it was it came in great condition. Would absolutely recommend. More
by gubbels.alexandra
December 19, 2025
Rick & Bo were excellent to work with regarding the leasing of a new 2026 Lexus. Nice to have multiple options made available to us and succinctly explained. Looking forward to the same level of prof leasing of a new 2026 Lexus. Nice to have multiple options made available to us and succinctly explained. Looking forward to the same level of professionalism in the prepping and the servicing of our Lexus once it arrives and is put to use. More
by Key Client
December 19, 2025
Jasmine, Steve and Brenden were outstanding to work with. They were personable, down to earth, and made the entire process comfortable! They handled our trade-in fairly and professionally and clearly e with. They were personable, down to earth, and made the entire process comfortable! They handled our trade-in fairly and professionally and clearly explained the features on the new NX 350 F sport. Thank you as well for the two beautiful Lexus mugs — a thoughtful and much-appreciated touch. Wonderful teamwork! We highly recommend this dealership and the team! Thank you again! Dave and Patricia C. More
by Patricia and Dave C
