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Lexus of London
London, ON
4,041 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,041 reviews
April 29, 2025
This is our second vehicle through Jillian. From the moment I rang the phone looking for my car till this minute,I know she is there to support us with any enquiries.Got the best deal thru her b From the moment I rang the phone looking for my car till this minute,I know she is there to support us with any enquiries.Got the best deal thru her both times.She is very thorough about her work.The best quality I can think of we never felt pressured to do the purchase, she gave us the options available and was patiently waiting for our final answer with no interference from her side.. More
by Lijiya Anoop
Employees Worked With
April 29, 2025
Recently purchased a vehicle from Lisa. Negotiation went smooth including trade-in. Countered back with my reasonable offer and it was done. Price was fair and no attempt to force additio Negotiation went smooth including trade-in. Countered back with my reasonable offer and it was done. Price was fair and no attempt to force additional extras. More
by GC
April 29, 2025
We were quite pleased with the explanation of the packages and colours that Lisa provided for us. We were able to take out two different cars to be sure of the size we wanted. Lisa was succinct and v packages and colours that Lisa provided for us. We were able to take out two different cars to be sure of the size we wanted. Lisa was succinct and very easy to deal with. We enjoyed the time spent with the purchase. More
by pbabcock
April 28, 2025
Recently purchased a card at this location with John, he is amazing, we were really happy for this experience. Thank s John. is amazing, we were really happy for this experience. Thank s John. More
by sanaashaikhh
Employees Worked With
April 28, 2025
Great dealership and very professional. Gentrit was very easy to deal with, extremely understanding and knowledgeable. I would recommend both Gentrit and Lexus of London to all friends and Gentrit was very easy to deal with, extremely understanding and knowledgeable. I would recommend both Gentrit and Lexus of London to all friends and family! More
by Kushtrim
Employees Worked With
April 28, 2025
It was very comfortable meeting Jillian and she seemed to have the natural ability to understand our questions and to answer them as though she was helping a family member. Jillian was very professional an have the natural ability to understand our questions and to answer them as though she was helping a family member. Jillian was very professional and conveyed the feeling that she was genuinely working for our best deal. More
by macte
April 28, 2025
This will be my third Lexus here with London Lexus. It’s great car and great service every time. My sales person John and financial advisor Chris made this whole process so easy for me. I’m sure my 4th It’s great car and great service every time. My sales person John and financial advisor Chris made this whole process so easy for me. I’m sure my 4th 5th etc will all be Lexus from this dealer. More
by Henryshi8656
Employees Worked With
April 26, 2025
Larry was attentive, knowledgeable, and guided me through every step of purchasing my RAV4 with professionalism and care. The staff were friendly and transparent about pricing, making the entire process smoo every step of purchasing my RAV4 with professionalism and care. The staff were friendly and transparent about pricing, making the entire process smooth. More
by li liu
Employees Worked With
April 25, 2025
I can feel that the service is very attentive and meticulous, it is very professional for me. meticulous, it is very professional for me. More
by Rennie
Employees Worked With
April 25, 2025
I purchased a new Lexus RX 350, and I couldn’t be happier with my decision. From the moment I sat behind the wheel, I was impressed by the vehicle’s luxurious interior, smooth ride, and advanced tech happier with my decision. From the moment I sat behind the wheel, I was impressed by the vehicle’s luxurious interior, smooth ride, and advanced technology features . Thank you so much ! More
by nana
Employees Worked With
