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Lexus of London
London, ON
4,350 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,350 reviews
March 28, 2026
I recently purchased a Lexus RX from Lexus of London, and I had an excellent experience. My sales representative, Lisa Ali, was outstanding—very knowledgeable, professional, and never pushy. She made the ent I had an excellent experience. My sales representative, Lisa Ali, was outstanding—very knowledgeable, professional, and never pushy. She made the entire process smooth and comfortable. I would highly recommend working with Lisa if you’re considering a vehicle from Lexus of London More
by jasondhanlon
Employees Worked With
March 27, 2026
We read the reviews about the sales people for Lexus of London. We felt one person stood out, Lisa Ali. We contacted her for an appointment. We talked with her and from that conversation, she knew what London. We felt one person stood out, Lisa Ali. We contacted her for an appointment. We talked with her and from that conversation, she knew what we were interested in. So we made an appointment with her. She had a vehicle ready for us to test drive. She gave us an option to go out alone or she would come with us. We picked for her to come with us in case we had any questions while driving the Lexus RX350H. Lisa answered all our questions and concerns. So we decided to purchase a vehicle from her. Lisa took care of the trade in and purchase to our satisfaction. We would highly recommend Lisa Ali as she is very professional and caring. More
by nortondb2
March 27, 2026
March 27, 2026
All staff go out of their way to accommodate you and ensure you’re looked after. Starting with the friendly greeters when you pull in garage for service, then I was helped by Royston, a customer servic ensure you’re looked after. Starting with the friendly greeters when you pull in garage for service, then I was helped by Royston, a customer service rep-who is always friendly and constantly smiley ….& then the coffee and treats are in abundance while you wait. Great customer service by all. More
by dambrosi
Employees Worked With
Royston
March 26, 2026
I was very well welcomed and Lisa did an amazing job showing me the options, conditions and all necessary explanation to my questions. I felt very well as a customer. showing me the options, conditions and all necessary explanation to my questions. I felt very well as a customer. More
by luizflaviodaniel
Employees Worked With
March 25, 2026
Rick is an excellent, knowledgeable salesperson who has taken care of my family for years. Always professional, attentive, and makes every experience smooth and stress-free. My family has also been long ti taken care of my family for years. Always professional, attentive, and makes every experience smooth and stress-free. My family has also been long time customers at Lexus of London, their service is top notch and they are very knowledgeable I would never go anywhere else. More
by janellezehr
March 25, 2026
Larry is very professional and patient . He explains everything and shown me all the options which allow me to make decision smooth and easy! Thank you, Larry! He explains everything and shown me all the options which allow me to make decision smooth and easy! Thank you, Larry! More
by Jade
March 24, 2026
Lexus of London provided an extraordinary service to me. They made the process smooth and easy. Gentrit Raka & Jasmine were very kind, professional & personable. Thankyou again! They made the process smooth and easy. Gentrit Raka & Jasmine were very kind, professional & personable. Thankyou again! More
by ishukataria2509
Employees Worked With
March 22, 2026
I had an outstanding experience purchasing my first Lexus at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the driving experience fantastic and got the car I wanted quickly. Adam Frankel walked me through all the features of my new Lexus NX 350 making the transition enjoyable. After 8 days I can honestly say I am loving my car. Jasmine was very helpful and informative without ever being pushy about add-ons - something I really value. Marcia at the front desk stayed late, along with Steve, to make sure everything was perfect before I left. Dealing with Bo Shi in Finance was fun and easy, stress-free process. Thanks Lexus of London for making me feel important and taking the time to meet my needs. Highly recommend! More
by Ligia Moreno
Employees Worked With
