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Lexus of London
London, ON
4,384 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,384 reviews
May 07, 2026
My experience with Lexus of London was great, Lisa the sales rep was very attentive and took care of my needs. Jasmine and Chris from the financial team made sure they got me the best rate. Overall great sales rep was very attentive and took care of my needs. Jasmine and Chris from the financial team made sure they got me the best rate. Overall great experience and would recommend them for your next vehicle. More
by mmarschalko
May 04, 2026
Great service, very professional and straight to the point. I would definitely recommend and would purchse another vehicle with him! point. I would definitely recommend and would purchse another vehicle with him! More
by Max
Employees Worked With
May 04, 2026
Gentrit is great! Helped me with both the NX 250 as well as the 26 IS special appearance package, very happy! Helped me with both the NX 250 as well as the 26 IS special appearance package, very happy! More
by Miguelfreitas
Employees Worked With
May 02, 2026
Rick is a fantastic sales representative. Very friendly and informative. I had a great experience at the dealership. I received very quick and efficient service. Very friendly and informative. I had a great experience at the dealership. I received very quick and efficient service. More
by eric.lalonde
Employees Worked With
May 02, 2026
Excellent service! Lisa Ali was attentive, personable, and informative about all aspects involved in purchasing this new It was a pleasure buying this new vehicle as Lisa Ali was attentive, personable, and informative about all aspects involved in purchasing this new It was a pleasure buying this new vehicle as Lisa patiently answered all my questions in a friendly, engaging and knowledgable way. Lisa immediately put me at ease with her friendly and thoughtful approach to purchasing a vehicle. Lisa connected me with a service attendant, Adam Frankel who clearly explained how the car works, and I will need another session of instruction from him! Lisa gave me a gift at the end of my purchase. A beautiful Lexus quality beverage container packaged attractively I thought it was very classy and very special. I look forward to dealing with Lisa again in the future. . More
by pamelamitch
May 01, 2026
Very helpful staff, offering friendly service, who makes buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone w buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone was left unturned in our car purchase, information was shared, options given & advice offered. We drove over 4 hrs to dealership to see the particular car & never regretted it. Our vehicle was delivered to us which was appreciated. More
by 4 Dog Mom
April 30, 2026
Efficient, welcoming and attentive to customer enquiries. ...the fact that I travelled to visit this dealership stands alone ! ...the fact that I travelled to visit this dealership stands alone ! More
by welshcorgi13
April 29, 2026
Just purchased a new vehicle from John. Awesome experience, will highly recommend him to my friends and families. Awesome experience, will highly recommend him to my friends and families. More
by 739671825
April 29, 2026
Jillian was wonderful to deal with professional, friendly and pleasant. Very thorough. I would recommend anybody I know to deal with her. and pleasant. Very thorough. I would recommend anybody I know to deal with her. More
by Doug Good
April 29, 2026
The entire Lexus team I had interaction with were all great to deal with, no issues! great to deal with, no issues! More
by jack.howard54
