Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,811 reviews
March 05, 2019
Lexus Family My daughter purchased a Lexus a little over a year ago. I was with her when she purchased it and I was impressed with the overall experience. She de My daughter purchased a Lexus a little over a year ago. I was with her when she purchased it and I was impressed with the overall experience. She dealt with Rick W. and when I decided to make a purchase I went to see him. I really liked my daughters vehicle so I wanted to purchase the same. Rick was, as expected, very personable and professional. On the day my wife and I picked up our NX300, Kevin G. spent a lot of time explaining all of the features and how to use them. My daughter said he was a saint because he was so patient with us. We were very pleased with the time he took with us. Overall, I am very happy with my purchase and would recommend Lexus to anyone. Cliff More
by Cliff D.
March 04, 2019
The epitome of great customer service Lexus of London truly offers thorough and honest services. Nobody ever wants to have issues with their vehicle, but when you do, you want it to be tak Lexus of London truly offers thorough and honest services. Nobody ever wants to have issues with their vehicle, but when you do, you want it to be taken care of by professionals who know exactly what to do and that's what the dealership provides. They provide a seamless process that is convenient for their customers. More
by LKAD
March 04, 2019
Great service and personnel. Very attentive to every detail. Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Although a little pricey , we believe in the adage you get what you pay for. From the purchase through to the regular maintenance, our experience with Lexus of London has been remarkable. The personnel and the management go that extra mile for you always. sue, Alan, Romeo, Karen , Henry and all the staff we have encountered have made very pleasant visits. Great coffee machine, snacks and collection of newspapers too. More
by lisaandrick
Employees Worked With
Other Employees :
Allan Calvert, Henry Gao
March 02, 2019
Service or Sales Only fixed part of the problem ,after repeated requests to find the noise in the back ...still no answer or explanation why no answer. Car runs worse Only fixed part of the problem ,after repeated requests to find the noise in the back ...still no answer or explanation why no answer. Car runs worse now than when I brought it in for rear noise and check engine light. Was told brakes needed to be fixed ,ok but were not squeaking before inspection but certainly are now. Was told by advisor thar car was ok to drive but noise in the back (which the tech. never heard) makes my care very uncomfortable to drive. Won't put after market parts on a 20 year old car and oem parts cost more than the car is worth. Advisor kept telling me to use the cost of parts (well over $4000.00 ) for brakes alone as a down payment on used car. Service advisor or Salesman????? More
by graysteve
Employees Worked With
Henry Gao
March 01, 2019
excellent they looked after my needs in a very efficient way Thank you for cleaning my lexus. It looked like a new car.The individual who cleaned it should be congratulated.I was very pleased when I drove home Thank you for cleaning my lexus. It looked like a new car.The individual who cleaned it should be congratulated.I was very pleased when I drove home thank you. More
by jpn
Employees Worked With
March 01, 2019
Great Cars,Great Service Excellent service department. Problems are always very well explained ,resolved in timely manner and even better, provided a loaner vehicle as my SUV Excellent service department. Problems are always very well explained ,resolved in timely manner and even better, provided a loaner vehicle as my SUV was being repaired. Would highly recommend this dealership. More
by JR
Employees Worked With
March 01, 2019
Service Great job! Friendly, efficient, felt safe driving after. I would recommend this dealership to anyone. Our vehicle was also well cleaned after the serv Great job! Friendly, efficient, felt safe driving after. I would recommend this dealership to anyone. Our vehicle was also well cleaned after the service, a nice bonus. Great loaner vehicle. More
by SarLex
February 28, 2019
Amazing service! Rick was very outgoing and helpful in helping me decide what type of vehicle I need. He offered recommendations and tips and provided excellent custom Rick was very outgoing and helpful in helping me decide what type of vehicle I need. He offered recommendations and tips and provided excellent customer service. Keep up the great work! More
by Happy
Employees Worked With
February 27, 2019
Great service I've always been impressed with the service department here. Romeo, Karen and Henry are always friendly and courteous. They always look out for the be I've always been impressed with the service department here. Romeo, Karen and Henry are always friendly and courteous. They always look out for the best interest of their clients. More
by houk
February 26, 2019
Purchase of 2016 RX350 It was time to replace my 2012 top of the line Toyota Venza with over 300,000 kilometers and since this model was not longer available, I wanted some It was time to replace my 2012 top of the line Toyota Venza with over 300,000 kilometers and since this model was not longer available, I wanted something that was its equal or better. I decided to check out the Lexus RX350 and was quite impressed. My budget ruled out a brand new unit, but Lexus of London had just taken back a 2016 model off of a 2-year lease and it was a great fit for me. Sue gave me the introduction to their current stock of Lexus RX350 units and I was hooked. Even though it took me a month or more to get ready to deal, Sue was relaxed and helpful but not pushy as I have experienced with other dealerships in the past. There was no pressure to up sell extended warranty or other add-on accessories. Additionally, the Lexus team made the extra effort to get my new ride ready in time for an Eastern Ontario trip which was already scheduled for a couple of days after the paper work was signed. Kevin Gittens was extremely helpful with getting me a bit familiar with all of the various systems and their controls for my pre-delivery training session. This car rides and handles like a dream. I think I'm now a Lexus man! Sue told me once I have driven a Lexus, I'd be back for another in the future. At this point, she is right. Harry More
by Harry
