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Lexus of London
London, ON
4,371 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,027 service reviews
May 24, 2026
I had an excellent first time experience at London Ontario Lexus service of my new Lexus. Ontario Lexus service of my new Lexus. More
by waykimh
Employees Worked With
May 14, 2026
Royston Peter is a top notch service advisor. Along with being super smiley, he is extremely helpful, knowledgeable & goes above to ensure all needs are met before you leave. Thanks Royston for Along with being super smiley, he is extremely helpful, knowledgeable & goes above to ensure all needs are met before you leave. Thanks Royston for all your help More
by dambrosi
Employees Worked With
Royston Peter
March 27, 2026
All staff go out of their way to accommodate you and ensure you’re looked after. Starting with the friendly greeters when you pull in garage for service, then I was helped by Royston, a customer servic ensure you’re looked after. Starting with the friendly greeters when you pull in garage for service, then I was helped by Royston, a customer service rep-who is always friendly and constantly smiley ….& then the coffee and treats are in abundance while you wait. Great customer service by all. More
by dambrosi
Employees Worked With
Royston
March 20, 2026
Romeo is an excellent service manager, deals with our needs right away and has excellent communication skills. needs right away and has excellent communication skills. More
by Clyde
January 16, 2026
My vehicle was in for Recall/Warranty repairs. Everything was done very well. Royston was friendly, knowledgeable, and punctual. Always get terrific service at Lexus of London Everything was done very well. Royston was friendly, knowledgeable, and punctual. Always get terrific service at Lexus of London More
by Dr Bill
Employees Worked With
Royston
December 16, 2025
I just purchased my third Lexus. Great service from Gent, Product Advisor; Jasmine, Financial Services Manager and Akeem, Delivery Specialist. They all took time with me to explain Great service from Gent, Product Advisor; Jasmine, Financial Services Manager and Akeem, Delivery Specialist. They all took time with me to explain and answer all my questions. They made me feel like a valuable customer. More
by Njane
December 07, 2025
Excellent service at Lexus of London and the car was finished on time and to my satisfaction. finished on time and to my satisfaction. More
by DaveT
December 05, 2025
Exceptional customer service from Dale each time I have interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it up easy and enjoyable. More
by Wayne
Employees Worked With
December 01, 2025
General Manager Chris Pinelli arranged for and Service Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! More
by lancesaulis474
