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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
November 15, 2019
Excellent customer service. Staff are very accommodating and goes that extra mile to ensure quality service. Highly recommended Lexus of London for quality service. A very friendly atmosphere. and goes that extra mile to ensure quality service. Highly recommended Lexus of London for quality service. A very friendly atmosphere. More
by RonP
Employees Worked With
Amanda
November 15, 2019
Allen has been very helpful through out my car buying process. I just relocated and in need of a car very soon. He kept me updated with the status and make the whole process fairly easy. I would recommen process. I just relocated and in need of a car very soon. He kept me updated with the status and make the whole process fairly easy. I would recommend Allen to anyone that’s looking for a Lexus! More
by Christina
Employees Worked With
Allen Zhang
November 14, 2019
Great service and personality! Helped us patiently to find what fits us. Larry also demonstrated his knowledge and passion about cars, which is huge plus. Would recommend to my fri Helped us patiently to find what fits us. Larry also demonstrated his knowledge and passion about cars, which is huge plus. Would recommend to my friends! More
by Frank
Employees Worked With
November 14, 2019
Everyone very freindly. Service was good. Did not finish job no parts. This was the 3rd time for one issue and 2 Nd for another issue. Again I have to return to dealership to get items repaired . Six months job no parts. This was the 3rd time for one issue and 2 Nd for another issue. Again I have to return to dealership to get items repaired . Six months ago they said brakes would get done next visit. Snag me in me for expecting to get completed. Now again I have to go back to dealership. You would think they would be ready for you. Little disappointed that I have to return again to get repeated job done again. This dealership has not completed the job. It is a Lexus dealership I would have expected more. This is reason for 3 stars. Again people friendly service on time just not completed . More
by Harleyridermarc
Employees Worked With
Shelby Chisholm
November 14, 2019
Usually great, but problems this time. The process is normally seamless and efficient, but this time parts were not there in time for the appointment and, over a week later, still have not The process is normally seamless and efficient, but this time parts were not there in time for the appointment and, over a week later, still have not arrived. There seems to be a coordination issue here that needs resolving. More
by ncampbell575
November 13, 2019
Winter tires put on my Lexus as well 1600 Km service. Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfort Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfortable while waiting you wait for your car while its being serviced. More
by Najet Hassan
Employees Worked With
Other Employees :
Allan Calvert, Rhonda Thompson, Lauren Rossini
November 13, 2019
Exceptional Service Department Always get fantastic service from Romeo. Makes a point to acknowledge me when I arrive when busy so that I am aware that he will be with me shortly. Always get fantastic service from Romeo. Makes a point to acknowledge me when I arrive when busy so that I am aware that he will be with me shortly. Reviews all points of the service and when picking up the car, any points that the technician had provided on the vehicle. Taking a car in for service is normally an inconvenience, but Romeo makes the experience enjoyable. More
by Carol
Employees Worked With
November 13, 2019
Install of snow tires and rims Brought 2 vehicles in for install of winter tires. 1 vehicle dropped winter tires to be mounted on purchased rims to speed up install service. Everyt Brought 2 vehicles in for install of winter tires. 1 vehicle dropped winter tires to be mounted on purchased rims to speed up install service. Everything went of without a hitch of any kind. as usual here. More
by michael glynn
Employees Worked With
Adam McCallum, Shelby Chisholm
November 13, 2019
Larry is very kind and helpful. He offered me a good price of the new Lexus es300h. I really appreciate that and i will definitely advise my friends to buy cars here. price of the new Lexus es300h. I really appreciate that and i will definitely advise my friends to buy cars here. More
by ggsscc
Employees Worked With
November 13, 2019
Thrilled with my new RX350 Sue Vincent was a great help in renewing my lease for a new 2020 RX350. I have now been with Lexus for 20 years !! Nathan Butcher went over the new f Sue Vincent was a great help in renewing my lease for a new 2020 RX350. I have now been with Lexus for 20 years !! Nathan Butcher went over the new features of the 2020 model. He helped to connect my phone as well as spending the extra time to setup up the Lexus app. More
by lynnehevey
Employees Worked With
Nathan Butcher, Sue Vincent
