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Lexus of London
London, ON
4,261 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,261 reviews
January 29, 2026
Steve was a great salesman, Jasmine made the paperwork easy and stress-free, and Branden gave a thorough explanation of the car. Overall, it was a great experience, and we're very happy with our purchase. easy and stress-free, and Branden gave a thorough explanation of the car. Overall, it was a great experience, and we're very happy with our purchase. More
by chlapak1@gmail.com
January 29, 2026
Top quality service from Lexus of London Staff. They know what it means to give customers high quality service. Jillian is perfect example of someone who goes out of their way to make sure all your They know what it means to give customers high quality service. Jillian is perfect example of someone who goes out of their way to make sure all your needs are met and make you comfortable. Keep it up. More
by faraisong@hotmail.com
Employees Worked With
January 28, 2026
Larry provided excellent customer service while helping me find and purchase my absolute dream car! me find and purchase my absolute dream car! More
by Bri
January 28, 2026
Thank you for the excellent service and smooth purchasing experience. I really appreciate your professionalism and patience. I love my new Lexus experience. I really appreciate your professionalism and patience. I love my new Lexus More
by kevin
January 28, 2026
Very nice building, customer service is exceptional, staff is very welcoming, and friendly. I had a great experience all around. staff is very welcoming, and friendly. I had a great experience all around. More
by bhhall13
January 28, 2026
The lexus of London dealership was an excellent experience, from the time we started looking at vehicles till the time we made our purchase the staff were amazing at what they do, especially Gentri experience, from the time we started looking at vehicles till the time we made our purchase the staff were amazing at what they do, especially Gentrit and Bo. It's due to them going above and beyond for us, that I would definitely be coming back to lexus of London for our next vehicle! More
by Treven Jaganath
January 28, 2026
Thank you so much for all your help to purchase a vehicle. I’m really happy for it . vehicle. I’m really happy for it . More
by maggie06091
January 27, 2026
I had a wonderful experience with Lexus of London especially with Lisa! Although I didn’t purchase or leased with them, the professionalism that Lisa had showed was exceptional. She has responded to especially with Lisa! Although I didn’t purchase or leased with them, the professionalism that Lisa had showed was exceptional. She has responded to my questions so efficiently. What I truly appreciated was how transparent and straightforward they are. You ask your questions or inquire on a vehicle and they provide you with straightforward answers. I will definitely reach out to Lisa when I’m ready to purchase a Lexus! Highly recommend! More
by gian
Employees Worked With
January 27, 2026
Above excellent customer service is why I made my second Lexus purchase with Lexus of London. Jillian was very knowledgeable and knew exactly what I was looking for in my new 2026 model. Defiantly a dealers Lexus purchase with Lexus of London. Jillian was very knowledgeable and knew exactly what I was looking for in my new 2026 model. Defiantly a dealership that goes above and beyond. More
by Kimberly
