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Lexus of London

London, ON

4.9
4,304 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,304 reviews

March 11, 2026

Very supportive and helpful throughout the whole service. The price for the vehicle is also very great More

by wh13901634415
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Lexus of London responded

Thanks so much!

March 10, 2026

Just received our 1st Lexus ( NX 350 ) On the way home we noticed how quiet it was compared to our previous Cadillac. Everything was in order for pickup and staff was ama. Would definitely recommend this d More

by Brockmom2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Gillespie
Mar 13, 2026 -

Lexus of London responded

Thanks so much for sharing and welcome to our Lexus family!

March 10, 2026

Many friends of mine have sought out Da Peng before and trusted him very much. This time, I also bought a car from him myself. He was very patient and professional, and the experience he brought me was exc More

by wcw
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Lexus of London responded

So wonderful to hear, thank you for taking the time to share your experience!

March 08, 2026

Jillian and the Lexus of London team were incredibly kind, professional, and transparent. Smooth process, great communication, and the vehicle was clean, safetied, and well reconditioned. Highly recomme More

by nnaulin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Lexus of London responded

So wonderful to hear, thank you for taking the time to share your experience and kind words!

March 08, 2026

Steve ensured our car was exactly what we wanted and encouraged us to test drive a few Jasmine fully explained the coverage warranties and did not pressure us to buy anything extra. Adam made sure we u More

by Carol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Lexus of London responded

Thank you for sharing your experience with Steve, Jasmine and Adam. We're happy to hear the entire process was informative and pressure free - we really appreciate your recommendation.

March 06, 2026

Rick and the team at Lexus of London are extremely helpful and knowledgeable. Rick is prepared to go the extra step in making sure his customers are heard and feel valued. More

by Jenna
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Lexus of London responded

Thanks so much for sharing your kind words for Rick and our team, Jenna!

March 06, 2026

Very pleasant experience with a feeling of the business being welcomed and well taken care of. Cordial, helpful, caring and professional staff. Lisa and Jasmine made the experience smooth and memorable. Ad More

by Manas Sharma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2026 -

Lexus of London responded

Thank you for your continued loyalty and for sharing your experience with Lisa, Jasmine, Adam, Stephanie and Chris!. We're happy to hear your lease transition was smooth and transparent - we really appreciate your recommendation and long-time support Manas.

March 03, 2026

Fantastic service, friendly atmosphere, acknowledge you by name, very informative, no pressure to buy, keeps in touch with you to address any concerns or needs. Immediately assisted with winter tire packa More

by Carolfrankland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience and that Rick made your first Lexus purchase memorable. Our team is dedicated to providing exceptional service, and we’re glad you felt supported throughout the process. Enjoy your beautiful car!

March 01, 2026

From the greeting at reception all the way through vehicle purchase and familiarization, the experience was as positive as it was seamless. Steve, our salesperson, was the opposite of the stereotypica More

by Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2026 -

Lexus of London responded

So great to hear Kelly, thank you for taking the time to share your experience with us!

February 27, 2026

Great working with them Lisa i booked an appointment and then gave me her uninterrupted attention More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2026 -

Lexus of London responded

Thanks, Tony! We're thrilled to hear you had a fantastic experience with Lisa. Providing personalized service is our priority, and it's great to know she made your appointment special. Looking forward to seeing you again soon!