Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,039 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,039 reviews
May 28, 2025
I just published a vehicle from John, and the process was smooth and straightforward. The listing details were accurate, and John was helpful and responsive throughout. Everything went as expected, and I app smooth and straightforward. The listing details were accurate, and John was helpful and responsive throughout. Everything went as expected, and I appreciate the ease of working with him. Highly recommended! More
by caband
Employees Worked With
May 27, 2025
This was our first Lexus purchase, and it was an outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sa outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sales representative, Lisa Ali, was phenomenal to work with. She took the time to let us test drive several RX350 and NX350 models, helping us understand the differences and find what suited us best. Lisa’s bright, courteous demeanor made us feel at ease throughout our (lengthy!) decision-making process. There was never any pressure—just clear, consistent communication. Thank you, Lisa. We truly appreciate your support. A big thanks also to Jasmine in Finance. She made the financing process smooth and stress-free with her friendly and no-pressure approach, walking us through each step with clarity. Lastly, Brendan gave us a fantastic overview of our new vehicle’s features. His passion for what he does really came through. We would absolutely recommend Lexus of London to our friends and colleagues. Thank you again to the entire team for a great experience! More
by Nelsan
May 27, 2025
This was our first Lexus purchase, and it was an outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sa outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sales representative, Lisa Ali, was phenomenal to work with. She took the time to let us test drive several RX350 and NX350 models, helping us understand the differences and find what suited us best. Lisa’s bright, courteous demeanor made us feel at ease throughout our (lengthy!) decision-making process. There was never any pressure—just clear, consistent communication. Thank you, Lisa. We truly appreciate your support. A big thanks also to Jasmine in Finance. She made the financing process smooth and stress-free with her friendly and no-pressure approach, walking us through each step with clarity. Lastly, Brendan gave us a fantastic overview of our new vehicle’s features. His passion for what he does really came through. We would absolutely recommend Lexus of London to our friends and colleagues. Thank you again to the entire team for a great experience! More
by Nelsan
Employees Worked With
May 27, 2025
Jillian was incredibly knowledgeable about her product, very professional and thorough. It was a pleasure working with her. very professional and thorough. It was a pleasure working with her. More
by wheatleychris21
Employees Worked With
May 24, 2025
Larry was amazing saleperson especially coming to view a vehicle from over 200kms away. He was very helpful as well as an awesome staff. I walked to the dealership and was greeted by an fabulous receptioni vehicle from over 200kms away. He was very helpful as well as an awesome staff. I walked to the dealership and was greeted by an fabulous receptionist as well that made me feel very welcomed. My experience with whole dealership was A+. I would definately recommend anyone from this Lexus dealership in the feature. More
by Picuphocky
May 23, 2025
The staff at the dealership are very personable, professional and helpful. The Product Advisor I worked with, Lisa Ali, was amazing. She answered all my questions, was very patient as I asked for professional and helpful. The Product Advisor I worked with, Lisa Ali, was amazing. She answered all my questions, was very patient as I asked for several changes to the financing options, and very knowledgeable about the Lexus during the test drive. The Senior Sales Manager, Stephanie came over to introduce herself and offer additional information. Although I haven't purchased the vehicle yet, due to high financing rates, I will consider it in the future, should rates drop. More
by Jeanne
May 23, 2025
Excellent all around experience. Everyone I interacted with was professional and courteous. Special mention to Lisa Ali who helped me through the sales process. From our first i Everyone I interacted with was professional and courteous. Special mention to Lisa Ali who helped me through the sales process. From our first interaction until I drove off the lot she was a tremendous help. More
by Btowns
Employees Worked With
May 23, 2025
From start to finish our treatment was fantastic. Lisa and Jasmine were awesome. Brendan great as well. Very happy with our Lexus. shout out to the manager as well. Good thing he went into car sale Lisa and Jasmine were awesome. Brendan great as well. Very happy with our Lexus. shout out to the manager as well. Good thing he went into car sales from soccer. Hope he finds that funny. Cheers to all. More
by JEFFERYHODGINS
May 22, 2025
Great dealership. This is our second Lexus bought at this dealership in 5 years. Great experience. Everyone is warm and friendly as soon as you walk in. Easy process t This is our second Lexus bought at this dealership in 5 years. Great experience. Everyone is warm and friendly as soon as you walk in. Easy process to get you in the right vehicle. Our sales rep, Lisa Ali was great to work with. She had us test drive a couple of vehicles to give us a good feel for the differences. Her bright demeanor helped make us be more comfortable with our decision. No pressure, just great communication through entire process. Thank you Lisa. Also a shout out to Jasmine in Finance for making the financing process easy to get through. Friendly no pressure approach, explaining each step. Thanks Jasmine. More
by Steve and Lynn
May 21, 2025
I had a very good experience at Lexus London. Lisa Ali helped me a lot as explained everything very well for me so I was able to make the best decision with my car . I Got RX350 and I am so happy Lisa Ali helped me a lot as explained everything very well for me so I was able to make the best decision with my car . I Got RX350 and I am so happy with it and all the paperwork went smoothly with jasmine too . More
by Chris_michael
Employees Worked With
