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Lexus of London
London, ON
3,852 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,852 reviews
September 22, 2024
A very great and professional sales who can give you clearly advice and 100% patient. clearly advice and 100% patient. More
by Cecil
Employees Worked With
September 21, 2024
John is responsive and trustworthy. I recommend him to anyone who needs assistance with cars I recommend him to anyone who needs assistance with cars More
by lmxxxxxxx
September 21, 2024
As usual Romeo and his team members (Dale Craig) always exceed my expectations ! Keep up the quality work exceed my expectations ! Keep up the quality work More
by stevepineau
September 20, 2024
John is an excellent people and really help me much during the selection process. I really appreciate his gourelous working. during the selection process. I really appreciate his gourelous working. More
by Luke Liu
September 20, 2024
I recently purchased an used car from Larry at Lexus of London, and I couldn't be happier with the experience! From the very beginning, Larry was incredibly kind, honest, and attentive, making sure I felt London, and I couldn't be happier with the experience! From the very beginning, Larry was incredibly kind, honest, and attentive, making sure I felt confident about my decision. He took the time to answer all my questions and ensured that the car was in excellent condition. It's rare to find such trustworthy service in the used car market, and I truly appreciate the care they put into the process. Highly recommend Larry for anyone looking for a reliable and hassle-free car-buying experience! More
by bibowu17
Employees Worked With
September 18, 2024
This dealership helped me find my dream car and I couldn’t be happier with my experience! couldn’t be happier with my experience! More
by hannahjohns
Employees Worked With
September 18, 2024
My wife and I showed up without an appointment at a very busy time for them. The sales manager Stephanie Shearsby and product advisor Lisa Ali both went out of their way to help us out. We were very impress busy time for them. The sales manager Stephanie Shearsby and product advisor Lisa Ali both went out of their way to help us out. We were very impressed with the dealership! More
by rolhoo99
September 16, 2024
Not enough staff. Was unable to look inside any car as I had not booked an appointment. My options were wait until a sales person became available ( could be several h Was unable to look inside any car as I had not booked an appointment. My options were wait until a sales person became available ( could be several hours), make an appointment for later in the week, or leave my phone number for someone to call me back ( not sure how they could show me inside and take the two cars I was looking at for a ride) on the phone. As a faithful customer of this dealership for the past 6 years, this was extremely disappointing to be treated this way! They certainly take your money, but service isn’t their strong suit! Not impressed! Would think twice about buying and getting service done here! More
by Miss33
Employees Worked With
Concierge service
September 16, 2024
It was a pleasure dealing with Rick Watson for the purchase of a used car through their dealership. Rick was professional, courteous and not pressuring. I would definitely refer friends and family t purchase of a used car through their dealership. Rick was professional, courteous and not pressuring. I would definitely refer friends and family to him. Thanks for the great service. I really like this Lexus of London dealership to. I especially appreciated their all-in pricing. There was no add-ons to the price after agreeing on a deal. It was an all around good experience. More
by Jeff
