Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,399 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,399 reviews
July 13, 2026
The treatment from start to finish exceeded expectations. No hidden fees or surprises. Not the usual experience I’ve had from dealerships. Lisa was very helpful keeping us updated and making the process v No hidden fees or surprises. Not the usual experience I’ve had from dealerships. Lisa was very helpful keeping us updated and making the process very smooth. Based on my experience, I would highly recommend. More
by Curtis
Employees Worked With
July 12, 2026
Excellent service. Nice and clean. Friendly Staff who is willing to help you out if needed. Nice and clean. Friendly Staff who is willing to help you out if needed. More
by hassanalirajani
July 02, 2026
I had a wonderful experience purchasing my BMW X3. Lisa was professional and helpful from start to finish. Thank u! Lisa was professional and helpful from start to finish. Thank u! More
by YH
July 02, 2026
Larry was very helpful in the process of purchasing a new vehicle, making it super easy by being patient and translating to Mandarin for my dad. vehicle, making it super easy by being patient and translating to Mandarin for my dad. More
by wangstephen811
June 30, 2026
Rick is always two steps ahead, making car buying super easy! Highly recommend Lexus of London, from buying to maintaining, they strive to be the best. easy! Highly recommend Lexus of London, from buying to maintaining, they strive to be the best. More
by Ajardine17
Employees Worked With
June 30, 2026
Rick Watson was great on purchasing our new vehicle, and the staff was very friendly and welcoming. the staff was very friendly and welcoming. More
by B_osman
Employees Worked With
June 30, 2026
Larry has excellent knowledge, provides great services. He helped a lot to get a new Lexus! He helped a lot to get a new Lexus! More
by keri
Employees Worked With
June 30, 2026
Welcoming staff from the first interaction on the phone to the first contact onsite and everyone we interacted with. The dealership was efficiently laid out and visually appealing. to the first contact onsite and everyone we interacted with. The dealership was efficiently laid out and visually appealing. More
by Linda
June 30, 2026
John provided excellent service, was honest, professional, and made buying my car easy. Highly recommend! professional, and made buying my car easy. Highly recommend! More
by imuploader002
June 30, 2026
Lexus of London is a first class dealership with first class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to ev class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to every email and concern I had. A small issue came up with the first vehicle I purchased and Jillian was right on the problem. I live in Georgetown and they sent a driver with a loaner and took my vehicle back to fix it. The funny thing was I ended up buying the loaner and they took back the original vehicle I purchased. Ultimately I am extremely happy with how it all worked out. I must say that I have never dealt with a dealership with customer service like Lexus of London. I don’t think they can be beat. I have to give a shout out to the General Manager Chris because he helped facilitate the exchange as well he was great. From start to finnish I had just the best dealership experience, so much so that when I’m looking for another vehicle I will make the 2 hour drive from Georgetown to see Jillian for my next vehicle purchase. Three cheers to everyone at Lexus of London. If your reading this a looking for vehicle, look no further than Lexus of London, they will treat you right. Thank you again Jillian and Lexus of London Sincerely Kirk Hochrein More
by kirkhochrein
