Kentwood Ford

Vehicle recall After receiving the recall letter I contacted the dealership. They accommodated me right away. Given the nature of the recall I was provided with a co After receiving the recall letter I contacted the dealership. They accommodated me right away. Given the nature of the recall I was provided with a courtesy car. The service person was very friendly and kept me updated on the progress of the repairs. Overall the service person and the dealerdhip were excellen throughout the entire process. More

Great Job Once again the team at Kentwood looked after me. A pleasure as usual gentleman. I got value for my money, and was treated very well from front to end Once again the team at Kentwood looked after me. A pleasure as usual gentleman. I got value for my money, and was treated very well from front to end More

Service department is outstanding From making the appointment to driving away after the service, Kentwood Ford makes maintaining my vehicle painless. Darrell, the service coordinator, From making the appointment to driving away after the service, Kentwood Ford makes maintaining my vehicle painless. Darrell, the service coordinator, made some good suggestions and ensured my car got what it needed to safely run like a top. Everyone I dealt with is friendly and helpful. The waiting room is clean and comfortable - but I was hardly there long enough to notice! More

Superb service Excellent attention to detail and a personable service experience. Great customer service. He made me feel in the loop while my vehicle was being serv Excellent attention to detail and a personable service experience. Great customer service. He made me feel in the loop while my vehicle was being serviced. More

Great service and up front I have found their quick service fantastic and they are very upfront about what is and what is not worth spending a little extra money on for your veh I have found their quick service fantastic and they are very upfront about what is and what is not worth spending a little extra money on for your vehicle ! More

Great service from start to end They really pay attention to each touchpoint in getting service work done. The website is so easy to use to book an appointment. The reminders are gre They really pay attention to each touchpoint in getting service work done. The website is so easy to use to book an appointment. The reminders are great. Then when getting into the centre and getting seen is great. Their use of technology makes the process so easy. My advisor Lauren was so friendly and knowledgeable. And their shuttle driver Ron is amazing. He's friendly, a great driver, and so easy to talk to. You can tell they care about customer service. Or maybe I was just really lucky and had great people taking care of me. More

Excellent Had bought a new vehicle at another dealership but decided to return to Kentwood because of the staff and sales people. I would not hesitate to recomm Had bought a new vehicle at another dealership but decided to return to Kentwood because of the staff and sales people. I would not hesitate to recommend this dealership for their next purchase. More

Excellent service Darren was helpful from the start. Efficient to check vehicle in. Once serviced, explained recommendation and answered my question thoroughly. Dar Darren was helpful from the start. Efficient to check vehicle in. Once serviced, explained recommendation and answered my question thoroughly. Darren was a pleasure to deal with. Great sense of humour. More

Replace glass roof on my 2016 Edge Sport Brian Williams was a pleasure to deal with, and handled this warranty issue very professionally! I have recommended this dealership to friends and fa Brian Williams was a pleasure to deal with, and handled this warranty issue very professionally! I have recommended this dealership to friends and family several times. More

Very easy experience Everyone is very knowledgable and very friendly which I appreciate. Everything was very smooth. I was called when car was ready and was able to pick i Everyone is very knowledgable and very friendly which I appreciate. Everything was very smooth. I was called when car was ready and was able to pick it up when I could a few hours later More