Kentwood Ford

Vehicle recall After receiving the recall letter I contacted the dealership. They accommodated me right away. Given the nature of the recall I was provided with a co After receiving the recall letter I contacted the dealership. They accommodated me right away. Given the nature of the recall I was provided with a courtesy car. The service person was very friendly and kept me updated on the progress of the repairs. Overall the service person and the dealerdhip were excellen throughout the entire process. More

Great service Came into get my LCD screen and key fob looked. The Customer service was quick, easy and extremely friendly. Couldn't possibly ask for better customer Came into get my LCD screen and key fob looked. The Customer service was quick, easy and extremely friendly. Couldn't possibly ask for better customer service. Great Job More

Great service and up front I have found their quick service fantastic and they are very upfront about what is and what is not worth spending a little extra money on for your veh I have found their quick service fantastic and they are very upfront about what is and what is not worth spending a little extra money on for your vehicle ! More

Excellent Had bought a new vehicle at another dealership but decided to return to Kentwood because of the staff and sales people. I would not hesitate to recomm Had bought a new vehicle at another dealership but decided to return to Kentwood because of the staff and sales people. I would not hesitate to recommend this dealership for their next purchase. More

Great service from start to end They really pay attention to each touchpoint in getting service work done. The website is so easy to use to book an appointment. The reminders are gre They really pay attention to each touchpoint in getting service work done. The website is so easy to use to book an appointment. The reminders are great. Then when getting into the centre and getting seen is great. Their use of technology makes the process so easy. My advisor Lauren was so friendly and knowledgeable. And their shuttle driver Ron is amazing. He's friendly, a great driver, and so easy to talk to. You can tell they care about customer service. Or maybe I was just really lucky and had great people taking care of me. More

Superb service Excellent attention to detail and a personable service experience. Great customer service. He made me feel in the loop while my vehicle was being serv Excellent attention to detail and a personable service experience. Great customer service. He made me feel in the loop while my vehicle was being serviced. More

Very easy experience Everyone is very knowledgable and very friendly which I appreciate. Everything was very smooth. I was called when car was ready and was able to pick i Everyone is very knowledgable and very friendly which I appreciate. Everything was very smooth. I was called when car was ready and was able to pick it up when I could a few hours later More

Service Since I bought my Ford Escape I have been going to kenwood Ford for all my Vehicle services and maintenance .. love coming there . Darren is amazing. Since I bought my Ford Escape I have been going to kenwood Ford for all my Vehicle services and maintenance .. love coming there . Darren is amazing. Walks me through everything that has been done to my suv . Has lots of patients answers all my questions about my vehicle . It’s nice to have someone who is friendly out going . And helpful . No question is a bad question to him .. we need more Darren’s to make our Vehicle purchases maintenance and after care . He really takes the time to help you . Feel good about your Bechtel .. I love my the fact that I purchased a yearly maintenance package ,it’s Ama omg you Dave so much money at the end , thank you Ford .. I do tell others to go to kenwood Ford . For there excellent customer service .. More

Excellent Customer Service While my vehicle was being repaired I was treated with the best service I have ever recieved. I was kept informed while my vehicle was being worked on While my vehicle was being repaired I was treated with the best service I have ever recieved. I was kept informed while my vehicle was being worked on and it was no hassle to get me a loaner vehicle during the repair. I will be back! More

Replace glass roof on my 2016 Edge Sport Brian Williams was a pleasure to deal with, and handled this warranty issue very professionally! I have recommended this dealership to friends and fa Brian Williams was a pleasure to deal with, and handled this warranty issue very professionally! I have recommended this dealership to friends and family several times. More