Kentwood Ford

Very ,nicely surprised. The seatbelt did not spring back, soon my way to bank i decide to stop at Kentwood Ford to book appointment to fix the problem. I did not even fini The seatbelt did not spring back, soon my way to bank i decide to stop at Kentwood Ford to book appointment to fix the problem. I did not even finished explain the problem to a very proffesional Kelcey Williams, when she went to bring a mechanic(sorry forgot a name) to see the problem. He immediately took my truck to the shop to to checked the problem, In ashort our i was back on the road. I could not belived my truck was fixed right away before the Christmas Holiday. This is my second very professional and nice experience dealing with Kelcey. Thank you , Merry Christmas and awsome New Year to all Kentwood Ford Stuff. Regards Mike W. More

Phenomenal Customer Service I have found the service team at Kentwood Ford to be exceptional. They are extremely knowledgeable and always friendly. In particular, Jen. I don't wr I have found the service team at Kentwood Ford to be exceptional. They are extremely knowledgeable and always friendly. In particular, Jen. I don't write many reviews like this, but Jen is truly exceptional. Super knowledgeable, always up front and honest as to what to expect, and just a great personality. More

Awesome experience After a terrible experience at another dealership, I was connected with Jeff who was great! He was able to find me exactly what vehicle I wanted and h After a terrible experience at another dealership, I was connected with Jeff who was great! He was able to find me exactly what vehicle I wanted and helped get me the best deal possible. Jeff made sure I knew all of the safety features of the vehicle and made sure I knew how to work every button before I pulled out of the parking lot! Overall it was a great experience and I will definitely recommend Jeff and Kentwood Ford! More

Best experience ever buying at this dealer Ive bought a few vehicles from differant deallers and kentwood ford and the sales men i had jeff was just awsome ive never felt this good about buying Ive bought a few vehicles from differant deallers and kentwood ford and the sales men i had jeff was just awsome ive never felt this good about buying a vehicle im still shocked on how jeff went above and beyond any dealer ive ever delt with to accomodate my needs and extras i had ask for he made it happen now i no i will never deal with anyone else and i will deffenantly spread the word thanks for the great experience :) More

Amazing customer service!! Kelcey was amazing to deal with, she was polite, fast, and even gave me a discount on my service. She went above and beyond meeting my expectations! A Kelcey was amazing to deal with, she was polite, fast, and even gave me a discount on my service. She went above and beyond meeting my expectations! Awesome customer service!!! More

Great experience Had a recurring issue with my Explorer and got tired of taking it to my local dealer. Kentwood found and fixed problems that the other dealer had miss Had a recurring issue with my Explorer and got tired of taking it to my local dealer. Kentwood found and fixed problems that the other dealer had missed and the vehicle is finally running like new again. Jen kept me updated throughout the process and went above and beyond to get everything fixed and kept the charges low. Would definitely recommend. More

Excellent customer service Customer service was excellent , went in for rubber under vehicle asked when I needed a oil change and I was due I asked if we could fit that in and s Customer service was excellent , went in for rubber under vehicle asked when I needed a oil change and I was due I asked if we could fit that in and she said she will try ! I got the rubber fixed and the oil change done saved me a day to bring my vehicle in again !! More

Jennifer was Great !! Jennifer was a great service advisor and everyone in the service department was great to deal with on Saturdays and would recommend them every time! Jennifer was a great service advisor and everyone in the service department was great to deal with on Saturdays and would recommend them every time! More

Awesome Place to have service. Quick and fast turn around and service staff always treats you right. Will be back many times over. Two vehicles and know they are in great hands here Quick and fast turn around and service staff always treats you right. Will be back many times over. Two vehicles and know they are in great hands here. More