Kanata Honda

Would give it zero stars if I could. Boyfriend took his car in for an oil change and tire change. Car originally wasn’t his and every time we went it, it was always under the previous ow Boyfriend took his car in for an oil change and tire change. Car originally wasn’t his and every time we went it, it was always under the previous owner. We asked 3 separate times and it still wasn’t changed. They misplaced his engine cover and nobody has been helpful. It’s just been excuse after excuse. We’ve tried contacting the owner of this dealership to no avail. Currently trying and dealing with people above. Very sad because Honda has nice cars but please beware as this dealership takes advantage of people. Very poor customer service from the parts and maintenance department. Never again will I give them my business. They are never at fault for what they do it’s always the customers fault and the customer is always wrong apparently. More

Terrible sales manner. i called to see if there are any snow throwers on sale and the sales rep blew me off because I was asking if they were on sale (I am calling in Apri i called to see if there are any snow throwers on sale and the sales rep blew me off because I was asking if they were on sale (I am calling in April) I looked at the prices and let him know I was surprised at how much they went up in price, then I asked if he had any self propelled in stock and he said, "sounds like you don't even want one"... I responded..wow.. i will definitely buy elsewhere. Another prima-donna who behaves as if "we have the best product, so you have suck up to me" ...I wouldn't accept anything from such arrogance. More

Never gonna trust these people again bec of them I stayed at home and didn't work for like 10 days why bec They lied to me. After that, they don't have anything to say without sorry. She didn't send my appre at home and didn't work for like 10 days why bec They lied to me. After that, they don't have anything to say without sorry. She didn't send my appreciation to Honda. Canada but she told me to call and get insurance. 🤯🤯🤯🤯 they think we are stupid don't know anything. More

I have bought a 2018 Honda Civic which I am so excited about. I have to give so much thanks to Sydney McRae. She has gone above and beyond her position. She is amazing. about. I have to give so much thanks to Sydney McRae. She has gone above and beyond her position. She is amazing. More

Replaced rear breaks and rotors for a 2016 CR-V and was charged $700, That's a 100% rip off. My last time going there. Had to pay $372 only for parts, THREE TIMES AS MUCH. charged $700, That's a 100% rip off. My last time going there. Had to pay $372 only for parts, THREE TIMES AS MUCH. More

I made a service appointment using on the online booking tool, took time off work and drove out to dealership. Received a call as I was pulling in for appointment advising that they had to cancel and asking tool, took time off work and drove out to dealership. Received a call as I was pulling in for appointment advising that they had to cancel and asking me to reschedule. Not impressed especially as rep was not apologetic in the least. More

Tried to get part for a Honda outboard marine Engine. Parts department a joke. Unknowledgeable to the extreme. Do yourself a favour go somewhere else. Parts department a joke. Unknowledgeable to the extreme. Do yourself a favour go somewhere else. More

The service department is horrible. We had to get some service done and they gave a quote. They quoted 6.5 hrs at $135.00 per hour. When our vehicle went in, it took 4 hours. Logically we thought it would service done and they gave a quote. They quoted 6.5 hrs at $135.00 per hour. When our vehicle went in, it took 4 hours. Logically we thought it would cost less. They told us the service was a package price, why would they tell us that originally. Andrew Tucker is the service manger and he is terrible. It’s Infuriating talking to him!! More

The worst customer service. Absolute garbage. I called for assistance, the person that said to leave name and # and sales would get right back to me. No return call, so I followed up the next day. I was for assistance, the person that said to leave name and # and sales would get right back to me. No return call, so I followed up the next day. I was put on hold and then transfered to a voice message. I called the next day again and finally spoke to sales who were useless and surprisingly curt and pretentious. I will never call or recommend that dealer. Absolute garbage. More

Double-check what tires they put you in the car after change - for me they put 2 tires that were mine, and 2 old tires from somebody else: - completely bald, like literally 0.0 mm, (and they are claimi change - for me they put 2 tires that were mine, and 2 old tires from somebody else: - completely bald, like literally 0.0 mm, (and they are claiming I drove on them without realizing it) - also they are from different manufacturer - my whole car is 2017, has 80,000 km (50,000 miles) for both winter and allseason tires, about 50/50, so they are saying my original Honda tires went completely bald in 40-50,000 km Obviously I didn't check it when they changed my tires last time (they were in the bags, I just dropped them from trunk to garage), and now (when I changing back to this set) they are like "oh you need to buy new tires, that is what you brought to us". Scammers - either double check everything they do or avoid at all costs. More