Kanata Honda

One of those places that seemed great until you handed over your money. Then everyone disappeared, couldn’t get help or info without being tossed around. Not a team environment, no end to end service. over your money. Then everyone disappeared, couldn’t get help or info without being tossed around. Not a team environment, no end to end service. Just a sales centre! More

The owner of the Kanata Honda branch in Ottawa should be completely embarrassed by the terrible customer service and lack of personal resolve to make the ongoing problems right in regards to my 2019 Honda P completely embarrassed by the terrible customer service and lack of personal resolve to make the ongoing problems right in regards to my 2019 Honda Pilot Black edition. Overall, I have spent way too much time and money with ongoing electrical problems with my centre console; it's beyond ridiculous. After being a loyal Honda owner who has purchased a new Honda Odyssey and new Honda Pilot Black edition from Kanata Honda I can truly say that I will never purchase a Honda again after this experience. More

Like others have said. They do everything they can to make unnecessary and expensive repairs to your vehicle. They do not go to bat for you even with an extended warranty. They do everything they can to make unnecessary and expensive repairs to your vehicle. They do not go to bat for you even with an extended warranty. Honda's quality, engineering and reliability has declined significantly over the decades and it's compounded by a dealer who will not hesitate to do unnecessary and poor work on your vehicle. They’re more than great when they sell you a vehicle but you're on your own once they have your money. BUYER BEWARE!!! More

DO NOT PURCHASE ANY HONDA PLUS PRODUCTS. The Honda Plus agreement I signed says you can cancel the agreement for "any reason" within 30 days, no exceptions, no riders. Yet doing so is The Honda Plus agreement I signed says you can cancel the agreement for "any reason" within 30 days, no exceptions, no riders. Yet doing so is another matter. It is my opinion arguing that while may have already been compensated by my insurance provider ( i haven't seen a breakdown of for my loss from my insurance) Kanata Honda lacks any moral and ethical reason to profit from my loss. My CRV was stolen. I requested the refund as per the Honda Plus Agreement but they said I got money back from my auto insurance and refused to honor the contract. Again, this is not specified in the Honda Plus Agreement. Before you sign any Honda Plus agreement, question them about it. Because they at Kanata Honda failed to disclose this in the contract, I invoked my right under the Ontario Consumer Protection Act to cancel the agreement for failure/misrepresentation of the Honda Plus Agreement by Kanata Honda and demand repayment for the full cost of the agreement. The monies should, the very least, be returned to my insurance provider. But instead, Kanata Honda chose to line their own pockets instead of doing what is morally and ethically right. Kanata took the opportunity to profit at the expense of others. It's because of actions such as these, we all pay higher insurance costs. For me, corporate greed is the best way to describe it. It is for this reason that I recommend DON'T BUY FROM KANATA HONDA. Part of the Mierins Automotive Group. More

Great dealership. I always come here for servicing my Accord. Quality work and nice people. I always come here for servicing my Accord. Quality work and nice people. More

These guys are thieves. They removed parts from my nearly brand new vehicle that they didn't put back, then tried to charge me for parts that were never even installed! They They removed parts from my nearly brand new vehicle that they didn't put back, then tried to charge me for parts that were never even installed! They were unable to diagnose the problem that I brought the vehicle in for, and refused to even consider other minor issues for repair under warranty. After all of that, they acted surprised that I was upset and critical of their service, to the point that they started trying to say my manufacturer warranty is void because of flashing beacon wiring when the beacons have never even been connected to the battery because I lost the fuses! They are totally clueless and should be ashamed of their conduct. Oh, and my steering wheel, seat and door handles were filthy afterwards! DO NOT BRING YOUR VEHICLE HERE! More

Asked about availability of motorcycles and was told "what you see is what you get". I'm not sure how they sell any motorcycles with the attitude of their sales force. Terrible! Better luck with Honda "what you see is what you get". I'm not sure how they sell any motorcycles with the attitude of their sales force. Terrible! Better luck with Honda Powersports on Slack Rd. in Nepean. More

Would give it zero stars if I could. Boyfriend took his car in for an oil change and tire change. Car originally wasn’t his and every time we went it, it was always under the previous ow Boyfriend took his car in for an oil change and tire change. Car originally wasn’t his and every time we went it, it was always under the previous owner. We asked 3 separate times and it still wasn’t changed. They misplaced his engine cover and nobody has been helpful. It’s just been excuse after excuse. We’ve tried contacting the owner of this dealership to no avail. Currently trying and dealing with people above. Very sad because Honda has nice cars but please beware as this dealership takes advantage of people. Very poor customer service from the parts and maintenance department. Never again will I give them my business. They are never at fault for what they do it’s always the customers fault and the customer is always wrong apparently. More

Terrible sales manner. i called to see if there are any snow throwers on sale and the sales rep blew me off because I was asking if they were on sale (I am calling in Apri i called to see if there are any snow throwers on sale and the sales rep blew me off because I was asking if they were on sale (I am calling in April) I looked at the prices and let him know I was surprised at how much they went up in price, then I asked if he had any self propelled in stock and he said, "sounds like you don't even want one"... I responded..wow.. i will definitely buy elsewhere. Another prima-donna who behaves as if "we have the best product, so you have suck up to me" ...I wouldn't accept anything from such arrogance. More

Never gonna trust these people again bec of them I stayed at home and didn't work for like 10 days why bec They lied to me. After that, they don't have anything to say without sorry. She didn't send my appre at home and didn't work for like 10 days why bec They lied to me. After that, they don't have anything to say without sorry. She didn't send my appreciation to Honda. Canada but she told me to call and get insurance. 🤯🤯🤯🤯 they think we are stupid don't know anything. More