Kanata Honda

Not impressed with Kanata Honda. My husband and I both drive high end Hondas for the past 8 years and I guess Kanata Honda does not value this. My 2012 Honda Odyssey Touring rear view windshield shatt drive high end Hondas for the past 8 years and I guess Kanata Honda does not value this. My 2012 Honda Odyssey Touring rear view windshield shattered over the weekend for absolutely no apparent reason. All I did was start the van, popped the trunk and it shattered. There was no sign of previous knicks or anything nearby the van. We were shocked. A lot of literature on the web points to similar problems - window shattering for no apparent reason. Many of these people obtained coverage from Honda. Kanata Honda provided me with a quote and directed me to the service line for Honda Canada for coverage. The lady at Honda Canada was very nice and said it's still under warranty but said she needed to contact the dealer first. When she contacted Kanata Honda she was told that something went through the rear view windshield. This is not a true fact and i don't know why the service person would have said this, he didn't even inspect the van. He had know way of knowing this other then his assumption. In the end, Honda Canada will not cover the replacement because they take the word from the dealer rather than the customer. Which is very unfortunate as they have lost two very good customers. And word of mouth goes a long way. More

Brought my car in for the scheduled maintenance and tire changed (winters to summers) and went with the maintenance package they suggested. Had to drop my car off early around 7am and was told I would recei changed (winters to summers) and went with the maintenance package they suggested. Had to drop my car off early around 7am and was told I would receive a call before my car went in for work. After not having received a call I had to get in touch with them to assure me that the work was already being done. Later I received another call stating that the car was missing a part. I was not informed which part or how much it would cost, the service advisor spoke in terms no average person could understand. They told me they would need my car overnight and that I could pick it up the next day. I received another call a couple hours later saying that the car was instead finished that day and that I had less than an hour to pick it up or they would be closing. Upon picking up the car and paying the $800 bill for the maintenance plus the new parts I left, only to find that the car was shaking at high speeds, something to do with the tire rotation that went unchecked. After discovering the cause was the tire balance I called back assuming that this would have been included in the maintenance I had done. The service advisor told that although it was regular maintenance, that it was not included in the regular maintenance I had paid $800 for, but they'd be happy to do it for $100+ if I wanted. Unsatisfied with this, I went into the dealership to discuss with someone face-to-face how a simple thing like tire balancing wouldn't have been included. After explaining it, the advisor agreed and said that they would do it for free. Thus, I brought my car in and only then after they already taken the car the advisor explained that they would do the work and test the car and only if the test proved if was their fault would it be free. So I had to have the work done then gamble on their 'test'. As expected, after the work was already done I received a call explaining that the imbalance couldn't have been their fault and so I'd have to pay for the work done, and that since the work was already done I had no choice. In the end, I returned and had no choice but to pay the bill and left, vowing never to return. I answered the e-mail survey they sent me a few days after and wrote my whole story (as I did here), and never received a return phone call or e-mail. Needless to say I will find somewhere else to have my work done. I would advise anyone else to do the same. More

My car broke down and was towed to the dealer. They made time for my vehicle, ordered parts, and had it back to me in time for a trip I was about to take. (Two days.) The final bill was slightly higher than time for my vehicle, ordered parts, and had it back to me in time for a trip I was about to take. (Two days.) The final bill was slightly higher than the quote, so they adjusted my bill down to the quoted amount. I made a few inquiry calls during the repair process and was always responded to curtiously. I find the rates at the dealership to be reasonable and I never have a problem with the work. More

I was in and out in a flash! Great job! Do not put confines in this share your experience field or I won't fill out any more surveys like this! If I can get my point across in less than 25 words; you confines in this share your experience field or I won't fill out any more surveys like this! If I can get my point across in less than 25 words; you need to be OK with that! More

i went over honda dealer looking to test drive Honda accord 2013 and i was brushed off i guess based on my look or something, for god's sake its honda 26000$ i can even offered to pay for it cash and i accord 2013 and i was brushed off i guess based on my look or something, for god's sake its honda 26000$ i can even offered to pay for it cash and i was brushed off based on looks, i guess because i look younger. very bad service even the sales man didn't even check that i bought a used CRV cash 5 months ago from the same dealer. anyways their loss More

Had first service on my new CRV dealer went out of their way to make the experienc most positive Cleaned my vehicle and shuttled me home and back way to make the experienc most positive Cleaned my vehicle and shuttled me home and back More