Kanata Honda

Lost Customer and Lost Sale I went to Kanata Honda and was ready to pay cash for a 2016 Honda Accord v6 with all the bells and whistles. This would have been my third new car fr I went to Kanata Honda and was ready to pay cash for a 2016 Honda Accord v6 with all the bells and whistles. This would have been my third new car from this dealership. I stood around for about 30 minutes but all of the salespeople were busy. After much effort, I was given an appointment to return the next day at 11:45 am to see the salesman I had purchased from before (both my son and I clearly understood this time). We got there precisely on time, but the salesman was busy with another customer. He suggested while we wait to go outside to look at the vehicles on the lot. We came back in at 12:15 pm and he was still busy. We waited around the showroom for another 15 minutes, and still no luck so we left. When I eMailed Kanata Honda to complain, I don't even get so much as an apology, just a sarcastic email from the salesman telling me the appointment had been for 12:15 (which it wasn't), how the salesman has the best customer service at the dealership, and how customers often show up late and throw off the whole day, etc, etc. When a customer has spent $70,000 at this dealership and is about to spend another $40,000 more, I would expect that the customer service will be somewhat better than Walmart. Unfortunately, the sales customer service at Kanata Honda falls far short. More

B1 maintenance excessive charge Be aware of the excessive cost at this dealer: I have a 2014 Honda Civic lease and would like to know why the upcoming maintenance schedul Be aware of the excessive cost at this dealer: I have a 2014 Honda Civic lease and would like to know why the upcoming maintenance schedule B1 is so expensive? Most of the job is just inspection which is more visual and I am not sure if is worth it $194 (as per Honda website). This vehicle is almost a year old and still under warranty, therefore this schedule is far more excessive. My vehicle was in service this year on May 1st for maintenance – tire rotation, oil change, filter, etc and I paid $101.41, so within 4 months it has to be repeated? And pay more? It doesn’t make sense at all. When I leased the vehicle the Honda rep assured me that all Honda vehicles have synthetic oil, therefore the service schedule shouldn’t be that often. If Honda charge that much then I’ll have to change the service to another supplier as I will not pay that much for a vehicle 1 year old under warranty. If you do the math then it will be $101.41 (May 2015)+ $193.88 (October 2nd service scheduled) = $295.29 which I find it unacceptable for 1 year old vehicle under warranty. The B1 service is scheduled for October 2nd but I am thinking seriously to cancel it and go to another garage. By the way is cancelled already. P.S. I had more negative experiences in the past 5 years at Kanata Honda so my advise is to find a better service at a decent cost somewhere else. You'll do yourself a huge service. More

Ask for Tom Blazejewski!! Bottom like is if you want to deal with a guy who knows what customers are looking for in a dealership just go see Tom. He will be very fair and wil Bottom like is if you want to deal with a guy who knows what customers are looking for in a dealership just go see Tom. He will be very fair and will do everything possible to put you in the vehicle you want at a price point that you are comfortable with!!! Tell him Gino sent you so he knows to roll out the red carpet!!! lol. More

Great expirience-will not hesitate to come back I was reluctant to go back to Honda for service since I had some other issues previously with another dealership. I was pleasantly surprised with how I was reluctant to go back to Honda for service since I had some other issues previously with another dealership. I was pleasantly surprised with how professional they were. Pleasant staff, quick service. Keep up the good work. More

INCOMPITENT MECHANICS Brought my car in to be serviced and was told that I needed a tire rotation and oil change....When I went to pay for my service they informed me that Brought my car in to be serviced and was told that I needed a tire rotation and oil change....When I went to pay for my service they informed me that my tires didn't need to be rotated, which I thought was kinda odd since they were the ones who recommended it in the first place...Well I payed the bill and the next day I could hear a funny noise in the passenger front side so my husband took a look and noticed that my wheel was almost falling off and a stud was missing and checked the rear and the it was the same.The drivers side was fine which indicates that they tried to remove wheel and broke the stud!!So this is why they never roatated the wheels because the mechanic stripped the stud and broke it and because it is a big job to replace that he just tightened them and forget to torque them!!I was with my 3 small children and had that wheel come off on the highway it coukd of killed us and possibly someone else...shane on you Kanata Honda...didn't realize business is that bad that you would risk someone's life to save a BUCK!! More

DON'T BUY USED HONDA CARS HERE! Be careful when purchasing a used vehicle. The car we bought did pass safety, but other important maintenance issues were not fully disclosed, or add Be careful when purchasing a used vehicle. The car we bought did pass safety, but other important maintenance issues were not fully disclosed, or addressed. First, I must say that their staff is very nice and courteous...I have no complaints there. Being a used car, they did identify a few issues that I may need to address in the future...which is normal. But the estimate they gave me was not accurate. Going back to my local Honda dealer, the issues were much greater and twice the price that Kanata Honda estimated. The trend seems to be like "Well it's not a Honda Certified car, but it is Safety Certified, so it's normal that you may have issues and need to address them down the line, and our mechanics may have missed some!" Not sure what kind of response that is... I know I am buying a used car, but don't give me a special deal if it leaks oil, needs new brakes, has squealing engine noise, and other issues that no one seems to be aware of. I say that every single used Honda vehicle should be Honda Certified, even if that brings up the price by several hundred dollars. These Honda dealers should not be portrayed as the corner 'mom and pop shop used cars". I wouldn't want Honda dealers to get a bad used car sales reputation...I think this would definitely hurt their reputable new sales. This was my first used car purchase and likely my last! I may have been naive, a bit ignorant and too trusting...but I think used vehicles should have a full thorough check and all issues should be disclosed to the buyer, regardless of passing a "Safety Check", and especially coming from a Honda dealer. I don't blame the sales team or the finance team...they were great...but I do blame management policies on the way they try to offload their used vehicles. More

Excellent Experience at Kanata Honda A few days ago I picked up my CRV Touring at Kanata Honda…My husband and I were extremely pleased with the service we received at the dealership…In mo A few days ago I picked up my CRV Touring at Kanata Honda…My husband and I were extremely pleased with the service we received at the dealership…In most part I was particularly impressed with Ken Dolan - right from the get go! From the start of the transaction to the end of the sale…He made sure that we were offered with the best possible deal and I'm very excited about this vehicle and hope to have it for a very long time! Thanks Ken for being very professional and getting us the car within the time we were in Ottawa…now that's truly a great "customer experience"! C. Nadeau More

Walked in ready to buy and they blew it I can't give a detailed review, because the staff never bothered to approach me. I drove down the road and bought a Honda civic from a different deal I can't give a detailed review, because the staff never bothered to approach me. I drove down the road and bought a Honda civic from a different dealership less than an hour later. No greeting when I walked in their building, cost them the sale. More

Very bad experience Stay away from them. went for Ontario safety certificate of an almost new SUV, they said it would fail for a bad right from tie rods. I requested the Stay away from them. went for Ontario safety certificate of an almost new SUV, they said it would fail for a bad right from tie rods. I requested the original part and had it inspected somewhere else and two experienced mechanics confirmed I was ripped off. Hated my experience with this dealer, will never go back. More

This dealership is really nice until they get your money they simply do not care to keep their customers happy,I really don't know what the future will hold for this dealership because the customer service they simply do not care to keep their customers happy,I really don't know what the future will hold for this dealership because the customer service really sucks!!I bought a ridgeline in September 2013, I got a huge crack from the molding of the windshield, I took it to a bodyshop and they stated that it was from body flex.I did some research online and apparently they have had these issues with this particular model, so I brought to Kanata Honda and they wouldn't honor the warranty and told me it was from a stone chip.....there is no stone chip at all it's all smooth and why would a certified body man tell us it was body flex??They could have made us happy and replaced the windshield as they should have because there is no stone chip and it is a DEFECT but instead they argued with us and lost a customer!!It's a shame!! More