Kanata Honda

Brian Smithson - great salesman Brian took care of everything for us -- he was professional and funny, and got us the car of our dreams :-) happy wife, happy life! Part of Civic nati Brian took care of everything for us -- he was professional and funny, and got us the car of our dreams :-) happy wife, happy life! Part of Civic nation thanks to the great work of Brian! More

Kanata Honda saved the day for SoloGirl - Ellen from Alberta I called the service department at Kanata Honda for help during my trip on Honda VTX 1300 to Newfoundland. Clutch cable broke in Arnprior with time ru I called the service department at Kanata Honda for help during my trip on Honda VTX 1300 to Newfoundland. Clutch cable broke in Arnprior with time running out to get back to Alberta. Andrew was able to get cable ordered and delivered the next day and fit me into their busy schedule. When I arrived with bike on tow truck they drove me to my hotel and back again the next day. The work was well done and they let me stay as long as needed to adjust my kit. They even shipped a box home for me. I was very happy and surprised that they were able to get me back on the road so quickly and their interest in my Canada ride. Chris in sales came out and asked me some questions. Made my day when he said my journey was inspirational for him and his plan to ride out West. I’m looking forward to seeing him on his way through Alberta. Everyone was very kind. Many thanks and Cheers to the crew and staff of Kanata Honda! SoloGirl – Ellen from Alberta. More

Sam's the Man I was just recently in a car accident and in need of a new car. Sam was the sales representative that helped me out. When Sam first introduced him I was just recently in a car accident and in need of a new car. Sam was the sales representative that helped me out. When Sam first introduced himself, he asked what brought my husband and I in to the dealership that day. When my husband told him that I had recently been in an accident, Sam went out of his way to make me feel at ease, by directing all of his attention to me. I must say after purchasing a few cars, I am used to sales reps talking only to my husband and really not paying any attention to what my needs are with regards to a potential sale. Sam took the time to ask me what I was driving at the time of the accident, and then showed me options, both new and used, that might suit my needs. I will definitely be sending future business to Kanata Honda because someone named, Sam, took the time to show me some kindness and turn a bad situation into a great one. A little kindness and empathy goes a long way in my books. More

I love Kanata Honda This is my very first car in my life , and the greatest experience that I have ever had with Kanata Honda. I would like to thank Michael Kang and Jimm This is my very first car in my life , and the greatest experience that I have ever had with Kanata Honda. I would like to thank Michael Kang and Jimmy Tran, I greatly appreciate your kindness . Thank you and good luck ! More

Great Experience Staff friendly and. accommodating. Great models and options. Convenient access off highway 417. Sales floor layout enables good viewing of available v Staff friendly and. accommodating. Great models and options. Convenient access off highway 417. Sales floor layout enables good viewing of available vehicles. Newer models explained and presented. More

Amazing, friendly, knowledgable staff I had a very positive experience at Kanata Honda. There was great service, the staff were very friendly and extremely knowledgable. I had a great expe I had a very positive experience at Kanata Honda. There was great service, the staff were very friendly and extremely knowledgable. I had a great experience with one of the sales reps Joey Kostova, she was really approachable and helpful throughout the whole experience. I have always heard good things about Kanata Honda but my experience with them confirmed it. I would gladly recommend it to all family and friends. Thanks! More

The worst sales experience ever I would like to start off by saying that we've been a Honda Civic driving family since 2001 in Canada and since the 1990s worldwide. We went in to I would like to start off by saying that we've been a Honda Civic driving family since 2001 in Canada and since the 1990s worldwide. We went in to purchase a new Honda Civic Touring - 2016 (currently with a 2012) and after test driving were working on a final price but were on the fence about it. The car salesman was a fantastic guy (Chris Lysen, please see him if you go, but avoid the upcoming name) who negotiated the price with us and to finalize the deal with us he said a manager would come and give us the finalized quote to push us over the fence, little did he know what the manager was going to end up doing. A small wait presented in the form of the rudest sales manager (award goes to Terry Hum) we've ever had the pleasure of meeting (this includes grocery stores). From us being on the fence, he pushed a sales paper in our face and said "that's all you can get, I don't need your sale, I make money on volume sales so your sale doesn't matter to me". It was the rudest sales experience we've had in our lives to say the least. That soured the deal so badly for us as he didn't even have the decency to say a cheery hello or to just say "Unfortunately that's the best deal I can give, I can't do much more". I understand being stressed (if you're a doctor), but honestly because of his behavior we got up and left, I'd rather pay a premium to deal with a person who is a decent human that has manners. All he had to say was how that was all they could do and now it's up to us, yelling and saying I don't need your sale isn't what a manager does. I'm sorry Terry Hum, but finishing a deal doesn't mean you shove a paper while saying I don't need your sale, it means you say unfortunately this is my best price so it's in your court now. I genuinely feel disgusted by how he tarnished a wonderful experience and how the sales person's hard work went out the window because of a rude attitude manager. I would like to advise people to please deal with managers that have the decency to treat you like a person and not just a sales number in their volume sales. Being treated as a human would have been another +1 in their sales as customer service to me matters a lot more than a small discount. Thank you for reading about my sales experience at Kanata Honda - Canada. More

Poor service I had an issue that all of my friends had witnessed and somehow when I got to Kanata Honda the problem went away. Drove away from the dealership and I had an issue that all of my friends had witnessed and somehow when I got to Kanata Honda the problem went away. Drove away from the dealership and the same problem happened again. I was told that motor vehicles are unpredictable and to come back if the problem happened again. I'm not going anywhere near there because I don't even think they looked at it to begin with. There must be a magical dome over Kanata Honda. More

Poor after sales service This dealer has very poor after sales service. Service dept. is very hard to get through. Not going to service here anymore. I used to go here, becaus This dealer has very poor after sales service. Service dept. is very hard to get through. Not going to service here anymore. I used to go here, because we bought the car new here and also this is the closest to my work and home. After 3 years, I'm going to make a longer trip and go for another Honda dealership. There is no shortage of Honda dealers in town. But that is not going to be DOW Honda, because they are owned by the same person. More

Motorcycle storage poor customer service. Purchased my used V-Strom from Kanata Honda a few years ago. That went well. I used Kanata Honda motorcycle storage for 2 or 3 years after that. Th Purchased my used V-Strom from Kanata Honda a few years ago. That went well. I used Kanata Honda motorcycle storage for 2 or 3 years after that. The last year I used Kanata Honda storage (2014) I went to get the bike and it would not start. It was dead. So I got Mr. Tucker to look at it and he said that the battery was dead. I told him that it was a brand new battery purchased at Kanata Honda not even a year ago. So I proceeded to lift the seat to look at the battery and turned out that the technician had not connected all the cables to the battery posts. That was the least of my problems. My left mirror somehow got stained in behind where I couldn't get at it. No explanation by the tech or Mr. Tucker. The whole arm of the mirror was completely loose and hasn't been right since. 2015 I found a less expensive place on Royden Place. This dealership did not require 2 months advance payment. Great place but longer commute. 2016 I decided to give Kanata Honda another chance just for the convenience of not having to commute as far. I set up a date to pick up my bike for Thursday 14 April but on that morning I was unable to pick it up, so at 08:27 I call Kanata Honda to set up another time and date. When I called the dealership a young lady answered the phone and was quite abrupt. Not pleasant at all. She didn't say anything derogatory but made me feel like I had no right calling there establishment and felt very rushed. I told her that I was not able to make it in to pick up my bike that day. So she tried to transfer me to service dept but just ended up back to her. I get that, it was busy. So I asked her if it would be possible to pick it up on Saturday, 16 April instead?. Quickly she replied yes no problem and she would pass that on to the service dept. I planned to bicycle to Kanata Honda, leave my bicycle there then drive back with my car and load it up. I called to confirm Saturday morning that I would indeed be able to pick up my bike and again was put on hold for service dept this time for approx 5 minutes, hung up and tried again. The young lady answered and told me that the service dept was not handling Motorcycle pick ups on Saturdays. Good to know. Right? Thursday April 21, 2016; Bicycled to Kanata Honda, all sweaty, walked in to service dept then this young lady starts yelling questions and instructions at me and treated me like I was cattle herding into the barn. She almost forcibly made sign my life away to get my bike back as I was shaking after just coming off my bicycle. Then Mr. Tucker came out to the vehicle bay so I can address my complaints. I got a little abrupt with him using some choice words. Yes I should not of done that, my bad. Then he walked away. I went back inside to let him know that i was leaving my bicycle in the bay and will be back to pick it up but he would not talk to me. I would not argue when the room is full of clients. So I left it at that. Bill S. More