Kanata Honda

We really did not expect such poor service from Honda Kanata We were EXTREMELY disappointed with the lack of customer service by a FINANCE MANAGER. We really did not expect such poor service from Honda Canada; We were EXTREMELY disappointed with the lack of customer service by a FINANCE MANAGER. We really did not expect such poor service from Honda Canada; especially given how competitive the auto sector is. Last year when we bought the vehicle, the Finance Manager persuaded us to purchase the extended warranty (spent over $3000 in purchasing two types of warranty) and guaranteed that coverage would be bumper to bumper. Our external temperature sensor suddenly stopped working recently and the dealership refused to cover it under the warranty. The Service Advisor was friendly and understanding but when we saw the same Finance Manager that sold us the warranty last year he seemed indifferent and unwilling to solve the situation. He shrugged off the problem saying "its only $200" and simply handed us a warranty brochure saying to go home and review our contract (which we asked if he could pull from his files but said it was archived and could not access it). Worst of all, we went home and reviewed the brochure and noticed that electrical sensors were covered under the warranty. In fact, we could not find any exclusion under the extended warranty for the sensor repair. My husband and I have vowed to NEVER have our vehicle serviced at any Honda dealership again nor to purchase ANY Honda vehicle. I hope Honda Canada realizes that they lost thousands in future revenue over saving $200 in warranty repairs. More

Great deal on a new Civic. Many thanks to Tom Nash After many months of looking for a new Civic Hatch back we finally made a great deal with Tom Nash. He was extremely professional and considerate. H After many months of looking for a new Civic Hatch back we finally made a great deal with Tom Nash. He was extremely professional and considerate. He explained everything and then some. He took us on a tour of the shop and introduced us to some of the service advisors. He sat in our new car and explained every feature until we were comfortable. I would highly recommend Tom Nash and the folks at Kanata Honda. Martin from Barrhaven, March 25 2017 More

Thanks to Tom Nash and Kanata Honda Tom Nash brought some new car deals to our attention during a service visit and peaked our interest. The next day, Tom, who had sold us previous cars, Tom Nash brought some new car deals to our attention during a service visit and peaked our interest. The next day, Tom, who had sold us previous cars, showed us a line of vehicles based on our needs. In less than two hours, we had completed all paperwork to purchase a vehicle. Tom always looks after us extremely well, ensures we receive the best deal possible, goes over the new car with us to customize setup and comfort, and makes sure we are happy with every detail before we drive off the lot in a new car. Many thanks to Tom, dealership management, and service and other departments. We have been treated in an excellent manner in all aspects of sales and service. Many thanks, Cathy and Jerry More

Excellent, experienced service and advice I have always found Kanata Honda service advisors and technicians take the time to explain what needs to be done. Appointments are easily made and ti I have always found Kanata Honda service advisors and technicians take the time to explain what needs to be done. Appointments are easily made and timelines met. Recommend them highly for continued service of your Honda vehicles. More

Happy with this seller Bought 2017 Honda CRV recently. Compared the price and service with other Honda dealers in ottawa Very happy this Kanata Honda, the sale person for u Bought 2017 Honda CRV recently. Compared the price and service with other Honda dealers in ottawa Very happy this Kanata Honda, the sale person for us is Michael Kang. He is a nice person and professional. More

Don't trust their service centre!! Took my Odyssey in and reported a transmission problem. Was told I didn't know what I was talking about and sent on my way. Transmission died complete Took my Odyssey in and reported a transmission problem. Was told I didn't know what I was talking about and sent on my way. Transmission died completely when I was 2.5 hours from home. Needed an entirely new transmission and was stranded. Paid out of pocket to tow it to the nearest Honda dealership. Single mom without my car for 3 weeks and Kanata Honda assumed zero responsibility. They even refused to help me get my car back to Ottawa despite admitting that they had on record that I had brought the van in and reported that there was a problem with it. Everyone makes mistakes. But it's how you make things right after making those mistakes that matters. Kanata Honda did nothing to right their wrong. More

Bought a new Honda Odyssey I really enjoyed my experience at Kanata Honda. Outstanding service performed by an amazing staff. Big thanks to Joey Kostova for helping me out with I really enjoyed my experience at Kanata Honda. Outstanding service performed by an amazing staff. Big thanks to Joey Kostova for helping me out with my new car and providing great service! I would definitely recommend her services to others and most likely will ask for her services in the future! -Alex More

Customer Service Joey was knowledgeable, courteous, polite and extremely helpful. Peter, Jeff and Ken also made us feel comfortable, All were accommodating. BRAVO Joey was knowledgeable, courteous, polite and extremely helpful. Peter, Jeff and Ken also made us feel comfortable, All were accommodating. BRAVO Honda - what a great team! More

Bought a new Civic The process was not stressful - they were willing to negotiate, and at the end of the day I had a great deal. Car is great. The process was not stressful - they were willing to negotiate, and at the end of the day I had a great deal. Car is great. More

Enjoyable experience We so enjoyed our experience at Kanata Honda. Spencer had a thorough understanding of the products he sales and delivered his knowledge with a great s We so enjoyed our experience at Kanata Honda. Spencer had a thorough understanding of the products he sales and delivered his knowledge with a great sense of honour. More