Kanata Honda

Vehicle damaged during service Took my 2013 Honda Accord in for a recall regarding a battery sensor. It was returned to me with scratches all over the front driver-side bumper. The Took my 2013 Honda Accord in for a recall regarding a battery sensor. It was returned to me with scratches all over the front driver-side bumper. The car was conveniently parked with the damage facing away from the door when they returned it to me. Now the dealership is disputing the damage was done during the service. More

New Honda Odyssey My new Honda Oddysey 2017 was delivered with a manufacturing defect of car body. Now they send me to a collision center for repair, waiting for respon My new Honda Oddysey 2017 was delivered with a manufacturing defect of car body. Now they send me to a collision center for repair, waiting for response almost 2 months. Yesteyday they took additional photos of the car damage and requested waiting without specifying time schedule for the repair. Apperently proposed car body work and new painting does not change car selling value, hard to believe it. More

4-Wheeler ATV Rancher Purchased a 2017 Honda Rancher and the excellent inventory and colour choice was great as well as Eli's knowledge on the product. Even if we tried har Purchased a 2017 Honda Rancher and the excellent inventory and colour choice was great as well as Eli's knowledge on the product. Even if we tried hard to get us the best deal and some throw ins . More

Great service Our sales person Chris was extremely helpful and a pleasure to deal with woulg highly recommend the service here and if you are planning on purchasing Our sales person Chris was extremely helpful and a pleasure to deal with woulg highly recommend the service here and if you are planning on purchasing I would ask to deal with Chris :) More

From Accord to CR-V Joey (Sales and Leasing Consultant) and Ken (Financial Services Manager) were very helpful and patient buying or Leasing a car is not something I do Joey (Sales and Leasing Consultant) and Ken (Financial Services Manager) were very helpful and patient buying or Leasing a car is not something I do frequently so having support during the experience makes it much more comfortable. Thank you . More

Transparent, honest, and excellent experience Purchased a new 2017 Pilot, and traded in my old CRV. Peter Fu, the GM at Kanata Honda made everything extremely smooth and easy. No need to haggle an Purchased a new 2017 Pilot, and traded in my old CRV. Peter Fu, the GM at Kanata Honda made everything extremely smooth and easy. No need to haggle and negotiate back and forth. None of those dreaded sales techniques that dealers usually use on you. Peter gave a very attractive price and a fair trade in value. Also met with Jimmy the Finance Manager, quick and easy, he didn't try to sell you things you don't need. Michael helped on the pick up day, explained everything comprehensively and ensured I was happy with everything before leaving. I've purchased a few cars in the past couple of years and I have to say that this entire experience has been phenomenal. I usually dread buying a new car as dealers always try to get you in and then you spend hours negotiating. I will be going to Kanata Honda anytime I'm in the market for a Honda. I've already recommended them to my friends who are looking to purchase new cars. Drop by and visit them, you'll know exactly what I mean by excellent customer service. You won't regret it! More

Excellent experience at service department I went to Kanata Honda today to get the service for my 2015 Odyssey recalls, and I was extremely happy about the excellent service Matthew Benson and I went to Kanata Honda today to get the service for my 2015 Odyssey recalls, and I was extremely happy about the excellent service Matthew Benson and their technician provided. I told Matthew that our sliding door was hit previously and had problem to open and close, also there was a little scratches in the front, inquire on how much and if it’s worth to fix those little things. So, he checked and told me that they have some compound to remove those fine lines, later their technician even fixed our sliding door without charging me a cent. All is done within 30 minutes. Thanks Kanata Honda for providing such an excellent service! Min More

Poor experience at service dept. Booked a week ago for a simple fluid and spark plug change on a Honda ATV. Arrived on time, ignored in service bay. Three chairs in waiting are were f Booked a week ago for a simple fluid and spark plug change on a Honda ATV. Arrived on time, ignored in service bay. Three chairs in waiting are were full, most personell at their desks were on the phone. Waited 15 minutes then was told by someone in the service bay to move my truck. Atv was still in the back. There were no ramps to unload. I had specifically asked that these would be necessary. I was told to leave service area drive around building to East side where there was a lift that could be used to unload. Drove around building, the guy who was to meet me wasn't there, did another loop just in case I missed him. All doors were still closed. Place is just too busy to give any sense of personalized service. I left, I won't be back. More

No pressure sales I was unsure if exactly what I was looking for in a new car, and had done some research online. I met with Spencer and he was very patient and accomod I was unsure if exactly what I was looking for in a new car, and had done some research online. I met with Spencer and he was very patient and accomodating in answering all of my questions and ensuring I had a great experience test driving some vehicles. I like that I wasn't overwhelmed with a hard sell, Spencer let me take my time and think about all of my options. On the day I came to pick up my new car, Spencer took the time to explain all of the vehicle's features and answered all of my questions thoughtfully. All in all I had an excellent experience at Kanata Honda, thanks to Spencer. More

Will not honour warranty I have a Honda with a malfunctioning on board computer which they will not fix under warranty even though my car is less than two years old. This is a I have a Honda with a malfunctioning on board computer which they will not fix under warranty even though my car is less than two years old. This is a $2000 repair. I would not buy another Honda More