Kanata Honda

Careless for their customers Purchased used car 5 months ago and passed only 5500 km. I brought my car to another dealer to do winter tire change and they found out that my engine Purchased used car 5 months ago and passed only 5500 km. I brought my car to another dealer to do winter tire change and they found out that my engine oil leaks!!! According to them that's not possible to have leak like that in just 5500 km what means Honda Kanata management was aware of that problem before they sold car to me, unlucky customer. Yesterday I went there to ask some questions, I am aware it's my mistake because I trusted them and didn't check car with my mechanic, but nothing but rude explanation from USED CAR MANAGER, that they have warranty for one month for used cars. Before I went to buy this car I checked reviews and I can't believe they are right, because they are totally different than body language of the personal I spoke too. Very disappointed, make sure when you buy used car, probably from any dealership, have your personality mechanics to do the right check. Darl More

Knowledgeable, Unrushed, Pleasant Getting a new car can be stressful and our sales agent Michael (Xin Bin) Kang was a pleasure to deal with over several visits as we reflected on our m Getting a new car can be stressful and our sales agent Michael (Xin Bin) Kang was a pleasure to deal with over several visits as we reflected on our model choice and payment options. Even during the very busy model year change over period we never felt rushed. A second sales agent Chris Lysen pitched in with a demo ride as we learned about the Honda Sensing (Safety) features. The financial manager Jimmy Tang was comprehensive and congenial. The whole experience was pleasant and we are happy with a new 2018 Civic Sedan and would recommend any of these contacts and Kanata Honda. Sam & Marie More

Oil change and change to winter tire Two weeks ago made an appointment for 9:30 am this morning. Brought CRV in last night. Went in at 3:00 pm only to be told vehicle was not ready and Two weeks ago made an appointment for 9:30 am this morning. Brought CRV in last night. Went in at 3:00 pm only to be told vehicle was not ready and would be at 5:00 pm. Service advisor called at home to tell me it wouldn’t be ready until later. Then offered a rescheduling for another day and 15% discount. Don’t understand why they have you schedule. Totally understand it’s a busy time of year but isn’t that why you schedule vehicles, to avoid the issues of being too busy. Makes me wonder if they care about the customer. Disappointed because I took the time to bring my CRV the night before and to borrow someone else’s vehicle. I guess the service advisor doesn’t think of that stuff and figures it’s easy for me just to reschedule and start again. I’ve had other vehicles from other dealers, have made many other maintenance appointments and have never been this disappointed. My first ever Honda, go figure. More

Up selling unnecessary service Went to Kanata Honda for a an oil change (2nd one on a new car) The service advisor told me that in addition to the oil change, the new car required Went to Kanata Honda for a an oil change (2nd one on a new car) The service advisor told me that in addition to the oil change, the new car required brake work and chassis work which costs $289.00. I asked why I needed this work and he said that it is required and if I didn’t do the work, my warranty would be void. Having owned cars for the past 35 years, I have never heard of this. I consulted other experts in the field and they told me it was unnecessary work. I’ll never go back to Kanata Honda or recommend their service. More

Very knowledgeable sale Agent This is my second time to purchase from Kanata Honda. I purchase Honda Odyssey 2018 and my sale agent was Mahmood Elshafi. he is Very knowledgeable, This is my second time to purchase from Kanata Honda. I purchase Honda Odyssey 2018 and my sale agent was Mahmood Elshafi. he is Very knowledgeable, thorough, we appreciate all his time and patience with us ,there were no pressure from his side, he provide us with lots of information even after the delivery of the car. also , thanks to Jimmy , the finance Manager. More

Great experience! Our sales agent Keimeko Scotland was awesome! Very helpful, friendly and informative. He made the whole experience very pleasant, never felt pressur Our sales agent Keimeko Scotland was awesome! Very helpful, friendly and informative. He made the whole experience very pleasant, never felt pressured or hurried. All the employees we encountered were very respectful, friendly and helpful More

Thank you, Kanata Honda We purchased Civic 2017. The sales person Mahmwood was very helpful. Test drivings and purchasing process was very smooth. i originary thought buying We purchased Civic 2017. The sales person Mahmwood was very helpful. Test drivings and purchasing process was very smooth. i originary thought buying a used car.However, i have no regret to buy new instead. More

It was pleasure to meet people at Kanata Honda. We really appreciated the help we got at Kanata Honda. We bought a new Honda Odyssey. It is a great car! We worked with Joey Kostova. Great salespers We really appreciated the help we got at Kanata Honda. We bought a new Honda Odyssey. It is a great car! We worked with Joey Kostova. Great salesperson! No pressure at all (very different with other experiences), very clear explanations, good price after all. Thanks Honda! Veronika and Edward Eroukov. More

No pressure. Pleasant & respectful. Used prices non-negotiab I really appreciated the assistance of the staff at Kanata Honda. I had dreaded shopping for a car, because I had heard it tended to be a very combat I really appreciated the assistance of the staff at Kanata Honda. I had dreaded shopping for a car, because I had heard it tended to be a very combative process, but Kanata Honda's staff were very, very much unlike that; dealing with them was pretty much the perfect car-buying experience for me - the staff were respectful and pleasant, and allowed me to think over the purchase in my own time without really trying to influence me one way or the other; they just let the product sort of sell itself, and they were available to answer questions. It was great. Some details: - The salesperson came with us on our test drive, but he was pleasant and unobtrusive, and allowed me to assess the vehicle on its own merits. - After the test drive, when I indicated we would keep the car in mind but would keep looking, there was no attempt to overcome that, or convince us to stay or make a quicker decision than we were comfortable with. - The price was as marked on the vehicle, with only tax (HST, 13%) and plate transfer ($32) added on. -- Our salesperson indicated that they do not negotiate the prices of used cars, which I was relieved by, because it reassured me that I was getting the best price that I could get from them, and that my skills as a negotiator / willingness to be unpleasant or act like I didn't actually want the car (when I very much did) had no part in determining the price. - Add-ons: I was offered rust protection (both for the undercarriage, and, separately, for the paint); the options were clearly, but concisely explained, and when I indicated I wasn't interested in rust-protecting the paint, there was no argument on the subject (I did go for the undercarriage coating, at an additional charge of $800; but I never felt pressured to do so). More

All around great experience Love love love my new Honda Pilot The only thing better was how smooth and easy the buying process was. Tom Nash of the sales staff was amazing. H Love love love my new Honda Pilot The only thing better was how smooth and easy the buying process was. Tom Nash of the sales staff was amazing. Highly recommend you meet him. He took such great care of us from the test drive to the delivery. He really took the time to make sure everything was perfect. Thank you for everything. More