Kanata Ford

Don't waste your time!! Go to Jim keay or Campbell Ford. If you feel like being lied to and you being called a liar, go to Kanata Ford. I bought two brand new trucks off these guys. Why I went back for the If you feel like being lied to and you being called a liar, go to Kanata Ford. I bought two brand new trucks off these guys. Why I went back for the second one after they wouldn't honor their warranty on my first one, the warranty which they so clearly ensured me would cover everything when they were selling it to me, was my biggest mistake. With my second one there was a big issue with my rims that they said I didn't order, then they wanted to charge me 2 thousand bucks for, which, by the way, seems to be a reoccurring issue at Kanata Ford judging by all the reviews I've read. On top of that I was scheduled to pick up the truck 4 times. The first three times the truck hadn't even been shipped out, the 4th time it was there but wasn't ready. I had to wait 3 hours for them to get it ready. In the meantime they took me to sign all the paper work before I even saw the truck ( huge mistake on my part) and when I finally got the truck there was a bunch of features we had discussed missing and they told me "too bad, you already signed the bill of sale". Quote on quote that's what they said. I raised xxxx and managed to get them to write me an IOU for my rims but had to wait 2 months, and call them every second day to get them. That was about a year and a half ago. I stopped in today to see what they'll give me for my truck on trade for a new one, with this whole exchange rate thing going on and that keys for keys deal they're advertising all over the radio, and it was even worst then last time. They just don't try to satisfy the customer at all, they try to sell you what they wanna sell you not what you wanna buy, and they lie through their goddam teeth in order to do so. Then they wanted my credit card to take a deposit before we even reached anywhere close to a deal. So I left, went to Jim keay in Orleans a made a deal right away, and they didn't make me feel like an xxxxxxx for wanting a certain set of rims. They also gave me 8000 more on the trade. Look at all the things people write about this place, they're horrible. I don't even consider someone that can blatantly lie to my face, the way a lot Kanata Ford employees do, to be human. I'm sure there is the few lucky ones who get good service once in a while but judging by the reviews it looks like the majority get bad. I encourage everyone to stay away from Kanata Ford. More

Impolite and no customer service at all! Rude employees, damaged my car during a repair, refused future warranty work and called me a liar. Believe the rest of the reviews and drive a few min Rude employees, damaged my car during a repair, refused future warranty work and called me a liar. Believe the rest of the reviews and drive a few minutes more to another dealership. More

Waited 60 days for my GT and now another 90 days??? Purchased a 2016 Mustang GT and was promised to have it delivered by end of Nov 2015 to their dealership but that's far from it. Just got my VIN numbe Purchased a 2016 Mustang GT and was promised to have it delivered by end of Nov 2015 to their dealership but that's far from it. Just got my VIN number at the "end" of November to check on Ford Etis and build date is set for Jan 25, 2016??? This means by the time it's built and transported to Canada from Flat Rock, Michigan it won't be crossing the border until close to the end of Feb of 2016. I think the sales guys from Kanata Ford needs to be more honest just instead of wanting to get sales and now can understand why they have such a bad rating on Google! Now I have to wait another 3 months and already waited 2... Be honest, professional and most importantly take the time to update and notify your customers of the status and don't ignore them once you got your sale! More

MAKING AN APPOINTMENT IS WORTHLESS My dad drives a FORD SUV and made an appointment to get the tires changed for winter. He goes in this morning (early before his appointment) - goes to My dad drives a FORD SUV and made an appointment to get the tires changed for winter. He goes in this morning (early before his appointment) - goes to the receptionist (a woman who makes no effort in her job) and tells her he has an appointment. She looks for the information and proceeds to tell my dad there is no appointment written down. My dad then tells her the person he spoke with to schedule said appointment and the girl mentions he won't be back til later. My dad waits around for a bit (a bit being over a half hour) and then leaves. What kind of service is this for someone who has been with FORD for years (probably close to about 15)- COMPLETELY RUDE AND INEFFECTIVE SERVICE. WHY TAKE APPOINTMENTS AT ALL? MIGHT AS WELL WALK-IN. KANATA FORD = I HIGHLY DO NOT RECOMMEND THIS DEALERSHIP (ALSO NOT THE FIRST TIME SOMETHING LIKE THIS HAS HAPPENED)- Go somewhere where you are appreciated as a long term client and where something so simple as a tire change that was booked weeks in advance gets done quickly and efficiently. More

Fantastic Service Andrew Vincent provided excellent customer service, timely updates on the status of the work being done under warranty and really went the extra mile Andrew Vincent provided excellent customer service, timely updates on the status of the work being done under warranty and really went the extra mile in dealing with an issue that i brought up to him. They even buffed out and re-painted a scrape on the back bumper that I suspected occurred at the dealer - they didn't have to since it couldn't be proved, but they took care of it anyway without hesitation. Having Ford's roadside assistance, they dispatched a tow truck when the car broke down and towed it to Kanata Ford free of charge. They also provided a Loaner for the weekend that my 2013 Fusion was in the shop for. I couldn't be happier. Thanks. Great work. Paul More

Unethical dealership The dealership is rife with unethical schemes to attract potential buyers. They do not disclose factory rebates and then add on additional hidden admi The dealership is rife with unethical schemes to attract potential buyers. They do not disclose factory rebates and then add on additional hidden admin fees. Drive past this dealership and go elsewhere. More

New Car purchase, missing parts, never rectified I bought a new $37,000 brand new Ford from the dealership. I drove in from 2 hours out of town - the car was not properly prepared/PDI not done - no s I bought a new $37,000 brand new Ford from the dealership. I drove in from 2 hours out of town - the car was not properly prepared/PDI not done - no sheet ticked off - block heater was in plastic in trunk and not installed - they said to come back - I said I wanted it done there, as they promised the car for this time and date - they gave me a coupon for a free oil change (I'm 2 hours away) and told me to come back another day. I take it to my local Ford dealer when I drive home and they say the plastic battery cover is also missing. I sent several emails to Kanata Ford - they said they would send one - they never did and never answered me. Deplorable customer service ! Never again. As a side note, my brother in law took his F150 there for an oil change - they said it would be 45 minutes to do - It took THREE hours and 15 minutes - don't even think of servicing your vehicle there. More

Worst dealership and Service Can't believe the horrible service by Jim Hobbinott and his dealership Kanata Ford. I am now currently filing a complaint about Jim Hobbinott's and t Can't believe the horrible service by Jim Hobbinott and his dealership Kanata Ford. I am now currently filing a complaint about Jim Hobbinott's and the way he treats his customers! Not to mention the breach of confidentiality! Completely disrespectful towards his customers and refused to do the required work on my truck that is covered still by our warranty ! More

Great dealer and service Been there for years, leased a vehicle. Very pleasant to deal with. Always have a loaner available. Good work on the car, no issues whatsoever. Great Been there for years, leased a vehicle. Very pleasant to deal with. Always have a loaner available. Good work on the car, no issues whatsoever. Great customer service. Great selection of cars. More

STAY AWAY! Terrible service and terrible vehicles I traded in a F150 after 2 years which I purchased from Kanata Ford. I assumed being a loyal customer would count, but apparently not. I purchased a I traded in a F150 after 2 years which I purchased from Kanata Ford. I assumed being a loyal customer would count, but apparently not. I purchased a new 2012 Focus and within the first year I started to notice rust spots on the roof. When I brought it in I was told it was rock chips and is not covered. I wondered why a new car would chip so easily and start to rust so quickly. As the next year went on the rust spots kept appearing and paint was bubbling in spots. I was told again it is not covered but they recommended I buy sandpaper and fix it myself! Useless....now in its 3rd year the paint on the hood is lifting off in sheets and when I open the hood is it completely rusting out. Doesn't even look like there is primer under the paint. Again....not covered and Kanata Ford acts like this is normal...I have owned many cars and for more than 3 years and have never seen rust like this or paint that chips when you look at it sideways! Ford does not stand behind their terrible products and Kanata Ford is looking to gauge you every opportunity they get. I am done fighting a lost cause and have just traded in the Ford for a different brand and different dealer....I would run and not walk from this dealership...unless you enjoy their $110 oil changes! Ford has lost a customer for life and Kanata Ford should be avoided. More