Kanata Ford

The only word for this dealership, and their service department is horrific. By far the worst service I have ever dealt with. I currently own a 2011 Ford Escape, that started to develop rust on the ta department is horrific. By far the worst service I have ever dealt with. I currently own a 2011 Ford Escape, that started to develop rust on the tailgate at around the 10 month mark. I've had it back to Kanata Ford over 10 times to get it fixed, with no satisfaction at all. The last time I had it in to have the rust spots 'fixed', I had it back less than 24 hours later because the problems came back again. Kanata Ford has since washed their hands of the mess, and have blamed Ford of Canada for a manufacturing defect. Ford of Canada insists that it is Kanata Ford's problem. I am stuck in the middle with a rusting 2011 Ford Escape, and no one is owning up to the responsibly. Kanata Ford won't call me back when I leave messages. If I do manage to get a hold of someone, they always say that someone will call me back, which they never do. Avoid this place. Buy your vehicles elsewhere. More

A 'recommended brake cleaning' cost over $300, including $297 in labour @ $149 an hour. My car only has 27k, no one in servicing warned me it would cost that much. All I was told was that it was recommende $297 in labour @ $149 an hour. My car only has 27k, no one in servicing warned me it would cost that much. All I was told was that it was recommended in the servcing schedule to prolong the life of the brakes. For that cost, I could have had a new brake job at the mechanic's up the road. More