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Kanata Ford
Kanata, ON
129 Reviews
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129 Reviews of Kanata Ford
July 09, 2014
They dont care !! I bought my truck new there,100km later its broken , faulty part!! Not there fault ok but i call two days later after picking up the truck to let the I bought my truck new there,100km later its broken , faulty part!! Not there fault ok but i call two days later after picking up the truck to let them know , they give me the run around , talk to so many people before i and up whit the sale manager that was suppose to call me !! Waited all day for call but no call , call back a day later to see what happening , his calls me to bring it in the next day!! Get there !! We are not happy they way things are turning out whit the new truck !! The manager doesnt seem to care if the brand new truck is broken, if like it was normal !! They len us if vehicul to go back home and the girl starts giving us a fit whit rules and timeline to bring it back the next day , i said when the truck is ready!! We leave far so dont have time to go there every day!! Next day no calls dont know what happing whit the truck !!!they call them self the truck superstore maybe but !! They didnt have a simple tonneau cover in stock when i pick up my truck 4 days after we had purchase it!! Very disappointed up to now , kanata ford should take better care of new custumer when something happens whit new car!! At least show they care about how doest the customer feel!! Buying a new car should be a nice experience that last a few days not 24 h !!! More
by Krissco
Employees Worked With
Jeff
June 16, 2014
Very bad called for info on my warranty never get call back Bought car rust warranty was told was a total coverage on rust. We have rust under our trunk edge. Also have more other arrears assessed by a allards Bought car rust warranty was told was a total coverage on rust. We have rust under our trunk edge. Also have more other arrears assessed by a allards car rustproofing. Kanata ford sold us this warranty when we bought our car. It is called twenty four 7 said that is the insurance they have with kanata ford. Well I have called kanata ford 3 times had to leave messages and no one calls back. The insurance is no better says call kanata ford. Well you see that kanata ford review is the worst one I have seen in my life. Very disappointed and beleive me have passed toe word around guess what not the only one have had over 30 people with the same bad experience with kanata ford I work with public and I'm not afraid of speaking up . This insurance cost us 1400.00 and we are seniors can't afford this to happen to us More
by Allbirch2
Employees Worked With
Mike hod gins
May 09, 2014
Fourteen Hundred Dollars and Still Not Fixed Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is a different story). This was followed by a flashing Check Engine Light and misfiring and rough running. Brought the van into Kanata Ford for a repair. So after $150 to hook up to the computer the result was "Numerous codes but most important is misfire. Memory codes for IMRC is seized". On the phone was told that Ignition coil and cracked intake manifold needed to be changed. Picked the van up 4 days later only to find out from the receptionist (mechanic didn't even have the guts to speak to me) that the manifold was not actually cracked, that it was only the gasket that was replaced ($800). I got extremely frustrated trying to get answers to my questions. I paid my $1400 and left. Then to add insult to injury, on the drive home from the dealership, the Check Engine Light came on again. They simply reset the light. This is the last straw, I will never darken the doorstep of Kanata Ford again. At $150 per hour for labor, I end up dropping a thousand dollars or more each time I go there. From now on, I will make the extra trip and go to Carleton Place Ford, my experience there is like night and day. Why my frustration level is so high with Kanata Ford: $800 to fix A/C that blows only cold on the driver in the winter, now 3 months later only blows hot $17 to replace the led light behind the clock (it's now out for the third time) $250 each time to replace backup sensors (broken again, doing without it) Wanted $700 to replace instrument cluster because odometer went dark (I fixed this myself with 25 cents worth of solder) $900 for an engine tune-up (first and last on I let this dealership do) More
by MikieInOttawa
Employees Worked With
Allisone
December 04, 2013
I have so far bought 8 new Ford vehicles in the last 12 years through 4 Ford dealership in the ottawa area and by far Kanata Ford is the worse dealership I have ever dealt with. They bring you in with ads years through 4 Ford dealership in the ottawa area and by far Kanata Ford is the worse dealership I have ever dealt with. They bring you in with ads that are not true. Example is their free winter package to all cars on the lot, well after you start bringing this up, they tell you that they are actually negotiated in the price which we all know is taken off your trade in. I would not recommend Kanata Ford to my worse enemy that's how bad I was treated after the papers were signed. Never again, they've lost my business. More
by radlagace
Employees Worked With
Gerry
September 06, 2013
Got a reasonable deal done for a F150 and Ford Extended Care. Then I noticed some tie-in sales item on the invoice - 500$ for global1 and 200$ for locknuts. After requesting the global1 be taken off the in Care. Then I noticed some tie-in sales item on the invoice - 500$ for global1 and 200$ for locknuts. After requesting the global1 be taken off the invoice and showing them the government document proving they were illegally tying-in add-ons they *canceled* the sale! Went across the river that same day and bought the equivalent with no tie-ins and optional 100$ set of locknuts. Even my mechanic down the road dissed them - KF charges 150$/hr service rates compared to others at 106$/hr. Otherwise the front-line sale woman and other staff were great to work with. Too bad the higher-ups are hard-nosed about making a buck. Kanata is an affluent suburb and KF is just suckering them in. More
by disgruntledearthling
Employees Worked With
Debroah (last name forgotten)
July 19, 2013
This is by far the WORST experience we have ever had with an automotive dealership. We have travelled from Ontario to BC and back over 20 years, had many different vehicles, and never once have we been trea an automotive dealership. We have travelled from Ontario to BC and back over 20 years, had many different vehicles, and never once have we been treated as poorly as at Kanata Ford. For folks living in the western fringes off the Ottawa area take a short drive a little further to Carleton Place and the Ford dealer there! You will be VERY pleased! More
by noturfool
Employees Worked With
Sales associate and dealership manager
May 17, 2013
Provided incorrect information about the car / Manager was being rude Summary: -Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (Accordin was being rude Summary: -Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (According to Kanata Ford, there are 2 because they phoned the previous owner and asked.) -Information was not disclosed: according to Carfax, the car was registered as commercial vehicle. (According to Kanata Ford, the previous owner changed the car from his own name to under his business’s name. But I wonder if this in fact changes the ownership rather than the type of the vehicle.) -The manager Jeff was being very rude. With all the words and threats he gave me, I wish I never have talked to him. Detailed story: I have been looking for a used Saab for the past few weeks and found one from Kanata Ford that I really like. I went in yesterday, had the test drive, negotiated the price, and put down $2400 deposit. During the conversation I had with the sales man, I asked if there was only one previous owner. He was not sure so he went to ask the manager Jeff. He got back and confirmed that there was only one owner before me. I was happy with his service most of the time so I took his word. I really like the car and to show my appreciation to his service, I put down $2400 as deposit, which is far beyond required. Then I suppose to pick up the car tomorrow. I didn’t get the Carproof report of this car until the end of that day when I was leaving. Since the Carproof report they gave me does not have odometer readings nor the previous owner information, I did a Carfax report on my own when I got back home, just to be safe. Then I found out that there were 3 owners before me. One of the owner owned the car for even less than 3 months, from Aug 19, 2009 until Oct 24, 2009. On the Carfax report there was another thing worth mentioning is that before it went into Kanada Ford’s inventory, the car was registered as commercial vehicle. This was not at all disclosed to me from Kanata Ford. I immediately called the sales person but was asked “why does it matter?” He said that I should contact the manager Jeff. At the end if I want a refund on my deposit, I should talk to him anyways. Thus I called him right away, at 7:49pm (they open until 8 pm that day). I told him that the information they provided to me was incorrect. After hearing me for 2 minutes, he said he was with a customer and told me to call him later. I asked him if I can call him 30 minutes later and he said yes. Then I called him again at 8:31pm. During this specific phone call, he kept telling me that Carfax is from the US, it is inaccurate, it is not accepted in Canada, and I should believe the Carproof provided from them. I asked him if there were 3 previous owners, he said he has to look into it. Over the phone, he said he has tomorrow off but he will come in early in the morning for some work he needs to do, and told me he will call me back tomorrow at around 10am. Since I didn’t receive a callback from this manager Jeff, and I was not far from that area, I decided to go there today and talk to somebody in person. I didn’t see the manager Jeff when I got there, so I talked to the sales man again. Of course he tried to save the deal. I feel like being cheated with this deal, so I decided I want my money back. The sales man told me that I have to come in tomorrow when the manager Jeff is here, since he is the ONLY person who can authorize any refund at Kanata Ford. I asked to talk to somebody in charge but then found out that the manager Jeff was actually there, in his office. Before I even started my conversation with him, he told me to wait and said right on my face, which I quote:” You are my second priority right now”. When it got to a point that I could not stand his attitude any more, I had to say it again to him that I want my money back. Then he waved his hands and brought me to a corner office (which has a door). I thought the conversation could be like what I had early with the sales man that they would try to save this deal. But instead, I was being treated very rude! The manager Jeff told me that it doesn’t matter how many previous owners were there, they do not need to tell me. He said he can call OMVIC for me and OMVIC will not do anything about this because they have provided me the Carproof report thus they have full-filled their diligence. After that, he left the office, left me wandering. I just can’t believe how I was treated and can’t even bear to recall his words and his attitude when I was in that office. It is hard to believe a person like this could work at such a big dealership and represent the dealership. I don’t know if he’s trying to scare me or not, but I know one thing for sure is that I shall not be treated like this and I do not want to talk to him. I can’t throw my deposit into the water and just leave. I want my money back. After a few minutes, the manager Jeff came to me again said the car will be ready tomorrow at 9am; no matter what, the car is “yours”. I refused to accept this because the information provided to me was inaccurate; this is not the car we agreed upon. The manager Jeff even threatened to call the police because I’m disturbing their business. While I was there at the dealership, I did not talk to any of their customers nor did I make a big scene. I simply want this to be resolved gently but the manager Jeff’s rude attitude just blows everything off. He even said right on to my face, which I quote” You act like a child.” He’s blaming me for not talking to him. After what happened in that little corner office, I can’t find my confidence in talking to him. I’m not sure if I should trust any word he said. At the end, with the help of my friend, we reached to a point that he will contact the so-called “buyer”, who owns this dealership and to see if I can get a refund. He said this “buyer” is currently unreachable, so he will call me tomorrow in the morning at 11. I will update this complaint form tomorrow to let everybody know what happens. Customer service is totally the opposite of excellent. Quality of work I do not know because there hasn't been any work done. Friendliness is bad. The reception is very friendly and trying to offer you coffee and water, but the manager Jeff is horrible. Overall experience is very bad. The pricing at their inventory is OK price. More
by Vincent_P
Employees Worked With
Jeff
April 04, 2013
The only word for this dealership, and their service department is horrific. By far the worst service I have ever dealt with. I currently own a 2011 Ford Escape, that started to develop rust on the ta department is horrific. By far the worst service I have ever dealt with. I currently own a 2011 Ford Escape, that started to develop rust on the tailgate at around the 10 month mark. I've had it back to Kanata Ford over 10 times to get it fixed, with no satisfaction at all. The last time I had it in to have the rust spots 'fixed', I had it back less than 24 hours later because the problems came back again. Kanata Ford has since washed their hands of the mess, and have blamed Ford of Canada for a manufacturing defect. Ford of Canada insists that it is Kanata Ford's problem. I am stuck in the middle with a rusting 2011 Ford Escape, and no one is owning up to the responsibly. Kanata Ford won't call me back when I leave messages. If I do manage to get a hold of someone, they always say that someone will call me back, which they never do. Avoid this place. Buy your vehicles elsewhere. More
by marksmithy69
Employees Worked With
Jamie Bolton
March 23, 2012
A 'recommended brake cleaning' cost over $300, including $297 in labour @ $149 an hour. My car only has 27k, no one in servicing warned me it would cost that much. All I was told was that it was recommende $297 in labour @ $149 an hour. My car only has 27k, no one in servicing warned me it would cost that much. All I was told was that it was recommended in the servcing schedule to prolong the life of the brakes. For that cost, I could have had a new brake job at the mechanic's up the road. More
by kcanuck
Employees Worked With
Scott
