Kanata Ford

A+ quality dealer Great parts staff and very helpful service staff. Would recommend this dealer to every one i know. Free service loaners and work done in a timely mann Great parts staff and very helpful service staff. Would recommend this dealer to every one i know. Free service loaners and work done in a timely manner with the proper parts used. More

They accidentally shredded the ownership of my truck ...and then told me I was on my own to get it replaced. If there was a rating lower than zero I would give it to them. Over a dozen non-returned ...and then told me I was on my own to get it replaced. If there was a rating lower than zero I would give it to them. Over a dozen non-returned phone calls...six weeks to get a straight answer. More

Great Experience The service was great. My worry was dealing with my insurance and having the money in time for the deal. My insurance failed me but I was still able The service was great. My worry was dealing with my insurance and having the money in time for the deal. My insurance failed me but I was still able to get my financing and my deal and leave with my vehicle even though I had not officially received the cheque mailed to me and Ford Credit. This made my life and day so much easier More

Horrendous Promised to beat a deal from another dealer and said they would even throw in a free$500 gift card for Cabala store. In the end they would not even ma Promised to beat a deal from another dealer and said they would even throw in a free$500 gift card for Cabala store. In the end they would not even match the deal, never mind beating it. Complete waste of my time. They will say anything to get you inside the store and once there they Try pressure tactics for you to stay in dealership and sign. Worst dealer experience ever. Go anywhere but Kanata Ford if you want a deal on new Truck and best value for your hard earned cash. There is a reason why they have such poor rating. In fact I am writing a formal complaint to Ford Canada so that they are aware of the discredit this dealer brings to their excellence. More

Stay away-Very sketchy place Thought id give them benefit of the doubt after hearing only bad things. Most high pressure place I've ever seen-terrible to think about the people Thought id give them benefit of the doubt after hearing only bad things. Most high pressure place I've ever seen-terrible to think about the people they have pressured into "a great deal". Their deals in ads are very misleading-and in some cases non-existent. When you sit at sales desk as the salesperson "goes to get something" you are being watched and listened to. Video camera beside all seats and microphone on table. Do yourself the favour and take the 5-10 minute drive and go elsewhere. More

Need Nitrogen in my tire I bought a FORD in February of this year and my tires are filled with Nitrogen. My low tire pressure warning came on this morning while driving to wor I bought a FORD in February of this year and my tires are filled with Nitrogen. My low tire pressure warning came on this morning while driving to work so I called this morning to see about stopping in for a top up. I was told 'no we can't do it today we are swamped'. This takes what..maybe 2 minutes? In the meantime I am driving on the highway for 45 min wondering if my tire is going to go flat! I didn't ask for Nitrogen filled tires and had I known, I would have said no. I am capable of putting air into them myself. Not impressed!! More

The wheels are coming off at KANATA FORD… Literally !!! Purchased a new 2016 Ford F150 from KANATA FORD… After driving it for 30 KM the Wheel, Steering knuckle, Caliper and Rotor all "FELL OFF THE TRUCK WHI Purchased a new 2016 Ford F150 from KANATA FORD… After driving it for 30 KM the Wheel, Steering knuckle, Caliper and Rotor all "FELL OFF THE TRUCK WHILE I WAS DRIVING IT" Thank goodness this didn't happen on the queensway at 100Km/hr with my two kids and wife in the truck. We could have been KILLED or killed someone else... No one at the dealership seemed concerned and completely dismissed the fact they put my families lives in danger with their technicians pure negligence.. They promised all new parts in the front end and that the truck would be good as new.. They "bandaid fixed" my brand new truck telling me it was ready for pick-up. They only replaced 3 parts. brake components were loose, vacuums lines where damaged, They didn't change the hyper extended driveshaft. When I confronted them about it, They were very annoyed and only wanted to get rid of me. I gave them ample opportunities to make the situation right and they continued to lie and avoid me. Would not recommend this dealership to my worst enemy…. VERY disappointed !! More

unnecessary 'recommended brake cleaning" on new vechicle My wife dropped a new Ford Edge for the simple 24k checkup(oil/filter/tire rotation). Later in the day, kanata Ford service rep notifies my wife th My wife dropped a new Ford Edge for the simple 24k checkup(oil/filter/tire rotation). Later in the day, kanata Ford service rep notifies my wife that a complete brake maintenance on back and front pads/rotor is needed. They said the mechanic saw only the back brake pads beginning to seize. I asked for clarification, since I've never heard of brake pad seizing on a brand new vehicle and he said this is only recommended maintenance($300). I checked with other Ford dealerships and they DON'T have this recommended brake maintenance at 24k. Two issues, I see wrong here: One is a dealership doing unnecessary service at the expense of the customer. Secondly, if this recommended maintenance, they should have mentioned to my wife when she dropped off the vehicle. Long story short, I no longer go to Kanata Ford for service. More

internet specialist is brutal, salesperson less responsive I went in to negotiate on an Expedition Max Platinum. Salesperson busy (I understand) but I email and text him with minimal response. I understand the I went in to negotiate on an Expedition Max Platinum. Salesperson busy (I understand) but I email and text him with minimal response. I understand these salespeople are just puppets on the sales manager's string, but its about customer service. Kanata Ford, Jim Hoddinott, wake up ! This is 2016 people want to do things via the web I tried dealing with the "Internet Specialist", Gerry Fahey, who doesn't return emails. Brutal Customer Service Take your business elsewhere. Snowball chance in xxxx i will ever buy from Kanata Ford More

Advertised special only available at KF for F150 After trying for two days to get basic details via telephone and internet (which engine, floor shifter etc.) on the current advertised special of $19, After trying for two days to get basic details via telephone and internet (which engine, floor shifter etc.) on the current advertised special of $19,000 off of an F150 to no avail always told I had to come in. I finally convinced myself to go into the dealership even though I vowed never to do so after purchasing a 2000 Lariat from them many years ago. Within seconds the salesmen in trying to justify the $19,000 and me rightly questioning him became extremely rude and arrogant and informed me to go elsewhere and pay more if I was not happy. Sorry cheap looking upgraded wheels (as per them worth $4K yah right), tinted windows and vinyl seats in my books don't add up to $19k maybe there was more to it but he did not want to elaborate. I was just expected to accept the fact that this was a good deal because they said so.....oh yeah truck came with V6 not even Ecoboost V6) Interestingly the sales manager joined the conversation and basically had the same attitude and response and within a few minutes he too told me to go elsewhere. Their arrogance is unbelievable stay away....too many good Ford dealers around Ottawa/Hull to encourage a dealer that treats current and potential customers like they are worthless pieces of. See all of the other negative reviews on here see the trend. In my books they don't even qualify for one star. STAY AWAY! More