Jim Pattison Toyota on Regent

Shayna was a pleasure to deal with! She was very helpful and knowledgeable throughout the whole car buying process! Would definitely recommend her if you are in search of a new vehicle! and knowledgeable throughout the whole car buying process! Would definitely recommend her if you are in search of a new vehicle! More

Honest, helpful sales staff Peter was very considerate and provided answers to all of my questions regarding Toyota's 2.5l GDI in a 2019 Camry. He even arranged to put the Camry Peter was very considerate and provided answers to all of my questions regarding Toyota's 2.5l GDI in a 2019 Camry. He even arranged to put the Camry on a hoist to allow me to inspect the fuel line location and protection (we previously had multiple gas leaks on another brand). We penned a deal last night after friendly negotiations, and I was very satisfied with the final price outcome.. There was no pressure to buy and Peter was a gentleman throughout the entire car-buying process. Thank you Peter, and remember: API SN PLUS for GDI engines o;) More

Dealership with questionable business practices I came to this dealership to check out older 2010 Toyota Camry. I spoke with Dion Mohammed, their Sales manager to inquire as to why they are asking c I came to this dealership to check out older 2010 Toyota Camry. I spoke with Dion Mohammed, their Sales manager to inquire as to why they are asking considerably more than comparables. I was advised because of the low kms. I briefly looked at the car and it is immediately come to my attention that this vehicle was manufactured in March of 2009 and not 2010. I brought it up to sales staff and they start arguing with me saying that misrepresenting age of the car is their normal practice. I also asked Mr. Mohammed, as to why this low km vehicle, that listed at only 32K kms, has a remote worn out so bad as it is 300 K’s on it: he just simply walked away. At that point Frontier’s Toyota credibility stated to disappear as a smoke. My repeated requests to provide service history of this vehicle that was supposed to be serviced at this dealership were ignored. Later, I found out that this place is currently managed by Kirk Cencilla. This name sounded familiar because earlier this year, I dealt with Subaru dealership on Pembina Hwy where he used to work. At that time, I looked at the vehicle with accident free Carproof. Upon inspection, it was quite visible, that there was bodywork done to this vehicle. I even found a repair order from Dilawry group body shop in the glove compartment. No surprising as Mr. Cencilla used to work for Dilawry as well and could use his old connections to do repairs without making MPI claim. Did he know that he is selling wrecked cars as an accident free? I guess he will say no. A bit of manipulation and they have an accident free Carproof that they more than happy to show to the customers and discuss it. Questionable business practices. Think twice before you buy from them. More

Hold back information for block heater installation I have a 2013 Lexus GX 460. I bought it in the USA. It has no block heater.I went to Toyota to buy the cartridge block heater because it was close to I have a 2013 Lexus GX 460. I bought it in the USA. It has no block heater.I went to Toyota to buy the cartridge block heater because it was close to my home. The labor quoted on the install was 3 hours at $180 an hour at Birchwood Lexus. As I purchase the block heater at Frontier Toyota, I ask the service tech where the hole is located in the block to accommodate the cartridge heater. He looks in his computer and says he can't share that information with me. I am not happy after I just bought the heater there. I called Birchwood Lexus service department and asked if they could share the same information with me. I had that information in my e-mail in ten minutes. This job took me at best 45 minutes to complete. Frontier toyota will be the last place I spend any money at. More