Jim Pattison Toyota on Regent

Comedy of errors rectified My wife and I would like to sincerely thank Bill Harbottle, the President of the Jim Pattison Auto Group, who took our concern regarding an issue with My wife and I would like to sincerely thank Bill Harbottle, the President of the Jim Pattison Auto Group, who took our concern regarding an issue with Frontier Toyota seriously and personally had our issues rectified, so our relationship with Frontier could be restored. After Bill investigated our concerns, which he took seriously, our issue was resolved and Rob Townsend, the manager at Frontier called us with a genuine apology for the situation we went through. I have been loyal to Toyota since 1980 when I bought my first Toyota Tercel from Frontier Toyota and hope this long term relationship will continue. More

Great service I found what I needed and explored my options at Frontier Toyota. I never felt any pressure (as i did at a previous dealership) and all of my question I found what I needed and explored my options at Frontier Toyota. I never felt any pressure (as i did at a previous dealership) and all of my questions were answered in detail and more. More

One bad apple could spoil the the whole bunch I had a negative experience with the Service Department/Parts Department at Frontier Toyota which caused us much grief. In the end, the issue was rect I had a negative experience with the Service Department/Parts Department at Frontier Toyota which caused us much grief. In the end, the issue was rectified but only after ownership and then management intervention. Lessons were learned to treat the customer first and although a negative experience, there was many positives that will improve customer service at Frontier Toyota. I would highly recommend this dealership. The Jim Pattison Auto Group (President Bill Harbottle) took on our issues and was highly professional and empathic. Employees must realize their words and their actions can have a negative effect. Sometimes using discretion is the right thing to do. The Jim Pattison Auto Group with people like Bill Harbottle are true leaders as they listen to the common person and expect total customer satisfaction in all aspects of their dealerships.. More

Great place! I was referred to this dealership by a friend of mine and I'm so glad I chose to buy my car (2017 Toyota Corolla SE)from here. From the first time I w I was referred to this dealership by a friend of mine and I'm so glad I chose to buy my car (2017 Toyota Corolla SE)from here. From the first time I walked in to the day I signed the papers and got to take my car home, everyone was so friendly and made the whole experience enjoyable. I dealt with Shayna, she was fantastic. She was very friendly, funny, and super knowledgeable. I love my new car and will refer Frontier Toyota to all of my family and friends. A+ to Shayna and to Frontier Toyota for a great experience. I love my car! Thank you !! More

Perfect vehicle for a reasonable price The service was very overwhelming and time efficient. Karan came with a smile on his face and talked me in the language which I can understand rather The service was very overwhelming and time efficient. Karan came with a smile on his face and talked me in the language which I can understand rather than a ' Sales pitch ' . It felt good to do the business with them . More

Fantastic service! I have been dealing with Frontier Toyota for over 5 years and I have always had a positive experience with them. My experience however went from just I have been dealing with Frontier Toyota for over 5 years and I have always had a positive experience with them. My experience however went from just good to fantastic when I started shopping around for a new leased vehicle a few months ago and met Shayna. At first, I was not sure I wanted to go with another RAV4, and Shayna was an ideal sales representative in helping me make a decision without ever making me feel pressured. She went above and beyond when it came to estimating the value of my former vehicle, helping me pick new winter tires, making me aware of a bunch of rebates and low interest rates, and walking me through the multiple features of my new RAV4 before I drove it off the dealership. Truly amazing service. Lori, who helped me get all the paperwork in order, was equally amazing. I have had my vehicle for a few days and love it so far. I positively recommend Frontier Toyota: working with people like Shayna and Lori surely makes a car leasing experience less stressful. More

Above and Beyond Right from the moment I walked in the dealership and met Shayna, the service was amazing!! Lori from financing was equally amazing! Sincere, honest, a Right from the moment I walked in the dealership and met Shayna, the service was amazing!! Lori from financing was equally amazing! Sincere, honest, and so much fun to work with! I will never car shop anywhere else. Purchasing a vehicle can be a very intimidating experience. I never once felt that at Frontier Toyota. I will be recommending this business to everyone I know, guaranteed!! More

Amazing service! I went to Toyota to trade in my Honda Civic for a new corolla! Margaret Morton helped me from start to finish, making sure we left no stone unturned. I went to Toyota to trade in my Honda Civic for a new corolla! Margaret Morton helped me from start to finish, making sure we left no stone unturned. I felt comfortable asking questions, and she made feel as though no question was a stupid question. She was honest and straightforward and incredibly genuine throughout the entire pRocess, none of the schmoozy car salesmen tactics you encounter at any other dealership. I also brought my mom with me as my mom was interested in getting a new vehicle, Margaret treated me and my mom equally and neither of us felt pressured. If you need a car and are a young woman who is tired of pushy salesmen, go see Margaret! More

Great car and great service people. My daughter and I both purchased new vehicles from Frontier. They showed how everything worked, answered our questions without making us feel stupid. My daughter and I both purchased new vehicles from Frontier. They showed how everything worked, answered our questions without making us feel stupid. They are real people and make you feel like part of their family. More