Jim Pattison Toyota on Regent

Worst dealership in the city, My 2018 Toyota highlander not even 5 years old had a blown battery due to to the cold weather, and this dealership was not able to provide service for it. A battery usually ha not even 5 years old had a blown battery due to to the cold weather, and this dealership was not able to provide service for it. A battery usually has 2-3 years of warranty along with the purchase of a vehicle. I remember the Associate who was named Erwin was not helpful at all. You are better off buying new parts at Canadian Tire than this dealership. More

I connected with Jason Tong when I was searching auto trader to purchase a RAV4 , as my reliable 10 year old RAV4 was in an accident and unfortunately written off. He was very helpful and accommodating . trader to purchase a RAV4 , as my reliable 10 year old RAV4 was in an accident and unfortunately written off. He was very helpful and accommodating . Seeing my needs and what I was able to afford, he helped in brokering a deal that was good for me. Would highly recommend him as a salesperson. Other staff that I met during my time at the dealership were pleasant and helpful. Thank you, Lorna P. More

This dealership has continued to take care of me as a customer since the day I walked in to purchase my vehicle over three years ago. Even picking up your car from servicing is a quality experience. The customer since the day I walked in to purchase my vehicle over three years ago. Even picking up your car from servicing is a quality experience. The staff here is so nice, and make an effort to build a rapport. I recently had to use my extra care protection during the cold spell we experienced. I'm sure they were extremely busy that day, as well as that week. They were able to service my vehicle and help me out with my battery as well. I was able to pick up my vehicle within a few hours. I'm so grateful for the help I received from Dustin & Andrew. Thank you so much. They made sure I was satisfied at the end of it all. They keep reminding me that I made the right decision choosing Toyota on Regent as my dealership. More

Thanks to Chukz for making my car purchase experience a good one. He was the most helpful and made sure all my request was met. I am pleased and grateful. good one. He was the most helpful and made sure all my request was met. I am pleased and grateful. More

My wife called to book appt. for oil change@48k interval on feb1--got voice mail saying callback would be by end of day--no callback!! I called again on feb5, got same message saying call back by end of tha on feb1--got voice mail saying callback would be by end of day--no callback!! I called again on feb5, got same message saying call back by end of that day. Guess what--it is feb10 & still no call back!! I dont think u can get worse service than that--are they even in the business of servicing vehicles any more??? This would be a minus rating--big time!! More

Our experience at Jim Pattison Toyota was excellent. I would even say it was fun. We will be recommending my friends to Jim Pattison Toyota. would even say it was fun. We will be recommending my friends to Jim Pattison Toyota. More

Great service, everything was done on time and as quoted Paige was in communication the whole time and very helpful. They even help with picking up the vehicle at the airport quoted Paige was in communication the whole time and very helpful. They even help with picking up the vehicle at the airport More

Jason was the one that sold us the car, great guy, very funny and enjoyable to deal with. I’m sure he had a smile on under the mask funny and enjoyable to deal with. I’m sure he had a smile on under the mask More

Great place to Toyota. Chukz was exceptional in service delivery and customer service. He was very helpful and made our decision making process very easy. delivery and customer service. He was very helpful and made our decision making process very easy. More

10/10 will go back here again. I was disappointed at first because of what happened. I can say I was very happy on how they resolve the issue and they even went extra mile as they are to deliver the veh first because of what happened. I can say I was very happy on how they resolve the issue and they even went extra mile as they are to deliver the vehicle on my doorstep which is a 5 hours drive away from them. More