Jim Pattison Toyota on Regent

Had a great buying experience! Appreciated Ellery's help in getting exactly the vehicle we wanted & it arrived sooner than expected! Appreciated Ellery's help in getting exactly the vehicle we wanted & it arrived sooner than expected! More

so enjoyed the whole process and the celebration the staff and us had in the purchase staff and us had in the purchase More

I negotiated the terms of the return of my 2017 Tacoma and the terms of my new 2021 Tacoma with this dealership. When I went to pick up my 2021 model, it was brought to my attention that there was some da and the terms of my new 2021 Tacoma with this dealership. When I went to pick up my 2021 model, it was brought to my attention that there was some damage done to the box of the truck either in delivery or while at the dealership, they weren’t sure. The damage consisted of two cracks on the top of the wheel wells in the box of the truck.This revelation was only brought to my attention after I had agreed to the new terms of my lease and all the paperwork was signed. This Tacoma is the fifth one I have leased with Toyota and the third one through this dealership. I love these trucks. However, for the first time picking up a hew truck, they had the truck waiting in the pick up bay shrouded in a car cover. Once all the paperwork was done the truck was revealed to me and the sales manager was quick to point out the damage to the box of the truck and assured me that if there was anything he could do, to let him know. He was very insistent and repeated himself three or four times. I took his word and excited to drive my new truck, said I would let them know. Later that week I stopped by an auto body shop to have the damage evaluated and was informed that they would recommend having the whole box of the truck replaced. This seemed a little extreme to me but I shared this information with the sales person I dealt with and said, instead of total replacement I would be fine with a cover for the box of the truck. I made a verbal agreement with the sales person that I would get a three piece box cover for the truck and awaited its arrival. Well, it hasn’t been quite a year but it’s getting close and still nothing. No outgoing communication from the sales person or the dealership. I have been more than patient and have dropped by the dealership on three separate occasions and each time nobody seems to know about the box cover. Furthermore, I never was sent a survey by the dealership regarding my sale experience as they have on my four other leases. I am completely frustrated and feel that this dealership could benefit in some after sales support training As someone who is in professional sales I live by the mantra, “do what you say you’re going to do for your customer”. Here, unfortunately, that term is not in their vernacular. Dean Prichodko. Happy owner of slightly damaged Tacoma. More

So happy we decided to stop in and see what was available. Will refer to others available. Will refer to others More

A big thanks to Alex for helping us with our new Highlander...! He is amazing! Highlander...! He is amazing! More

I finally got a highlander today. Alex, a salesperson, was very friendly and explained very well. It was a good day. Alex, a salesperson, was very friendly and explained very well. It was a good day. More

I am very happy to buy brand new car from them. They are very helpful and the service of the team is excellent.I wanna special thanks to Ellery who give us the best sevice. They are very helpful and the service of the team is excellent.I wanna special thanks to Ellery who give us the best sevice. More

A huge thank you to Ellery for setting me up with my brand new RAV4! Loving the colour!! (Blueprint blue) If you’re thinking of a new Toyota or upgrading the one you have…set up an appointment with Elle brand new RAV4! Loving the colour!! (Blueprint blue) If you’re thinking of a new Toyota or upgrading the one you have…set up an appointment with Ellery! Highly recommend! More

Alex and the whole team at Jim Pattinson Toyota were amazing. Excellent customer service. Totally recommend amazing. Excellent customer service. Totally recommend More

Alex Han was incredibly easy and fun to work with, and made the process of buying our first new car pleasant and enjoyable! We can tell that the whole team at JP Regent works very hard and we are very exc made the process of buying our first new car pleasant and enjoyable! We can tell that the whole team at JP Regent works very hard and we are very excited to continue our business with them! More