Jim Pattison Toyota on Regent

Purchased a '18 tundra from this dealership February of '22. In may I Brought the truck back in for an oil change that was purchased as part of a sales program to be told if i didn't have the certificate t '22. In may I Brought the truck back in for an oil change that was purchased as part of a sales program to be told if i didn't have the certificate they wouldn't honor it. Ended up paying full cost and getting a portion reduced. Same visit I get told I need an alignment (i've had this truck off their lot for 3 months?) Would this not be completed before selling the vehicle in the inspection portion or be stated it needs it? I see that the rims are scratched (2 rims) after the service and then explained to me that I couldn't prove it was done on their store site. Block heater was removed due to recall and ENSURED I would be contacted prior to winter coming in and it would be resolved... Feb 21, 2023 and still no resolution or contact. Air conditioner was not cooling during summer, found out from another service center it was open to the atmosphere and someone had been working on it previously... again, why was this not stated to me? Found out my wheel lock key was not included after I had a flat to repair. Contacted store to speak with service as to where this could be. Service staff immediately jump to explaining that its not their fault I didn't check if things where returned at time of service. While trying to ask what options I had of getting another key and trying to explain my lack of faith with this dealership. I had to continuously ask him to stop trying to defend something I already had dealt with to no avail months ago. I was told again they can't do anything and hung up on me. I called back and left a message for the service manager with no response. More

Absolutely terrible service! ! Got ripped off paying $169 for an oil change!! When I complained to the acting manager she agreed to take a whole $20 off the price!! This is betw ! Got ripped off paying $169 for an oil change!! When I complained to the acting manager she agreed to take a whole $20 off the price!! This is between 40 and 70 dollars more than other local Toyota Dealers!! The service guy then asked a young woman at there service desk to wash my vehicle, she then complained that "it was way too much work". and continued to sit on her butt. DO NOT GO TO THIS ESTABLISHMENT. I bought a 60 000 truck here and this is what I get. Yikes! More

I would like to specifically thank ALEX for the excellent customer service, as well as for helping me out of a situation that needed prompt attention. I would like for him to get a really good bonus for Chri customer service, as well as for helping me out of a situation that needed prompt attention. I would like for him to get a really good bonus for Christmas for his humility and honesty. More

Alex Han was a great dealer to work with! He really listened to my situation and what i was looking for and found the best option for me. I am 100% satisfied with the purchase and would recom He really listened to my situation and what i was looking for and found the best option for me. I am 100% satisfied with the purchase and would recommend Alex to others More

I was clearly able to see Alex Han tried his best to support customers' need. I was impressed by his effort. support customers' need. I was impressed by his effort. More

Chuckz and his team made our aspirations in getting two cars within three and a half months whereas other dealers were giving us Nine months. Professional to the core too. cars within three and a half months whereas other dealers were giving us Nine months. Professional to the core too. More

Chuks Okonkwo got me a 2022 Toyota Highlander XSE within 3 months of order and delivered on time. Excellent service. I will call again. 3 months of order and delivered on time. Excellent service. I will call again. More

It was an absolute delight purchasing my 2022 Toyota Corolla from this dealership. Chuks Okonkwo was super patient, attentive, and informed! Clarified my concerns and provided top notch customer service Corolla from this dealership. Chuks Okonkwo was super patient, attentive, and informed! Clarified my concerns and provided top notch customer service. This was my second time buying a car from the dealership, and I have a strong feeling that it won’t be the last! Keep up the good job guys! More

Chucks was there for us throughout and after transaction. He was and still supportive, wherever we have questions about our car, we go back to him and always and happy to help He was and still supportive, wherever we have questions about our car, we go back to him and always and happy to help More

My experience here was east and stress free and I absolutely love my car. This is the 3rd car I am getting through Chuks and beyond helpful as always. He treats his clients like family. absolutely love my car. This is the 3rd car I am getting through Chuks and beyond helpful as always. He treats his clients like family. More