Jim Pattison Toyota on Regent

Alex and the whole team at Jim Pattinson Toyota were amazing. Excellent customer service. Totally recommend amazing. Excellent customer service. Totally recommend More

Alex Han was incredibly easy and fun to work with, and made the process of buying our first new car pleasant and enjoyable! We can tell that the whole team at JP Regent works very hard and we are very exc made the process of buying our first new car pleasant and enjoyable! We can tell that the whole team at JP Regent works very hard and we are very excited to continue our business with them! More

I have had an amazing experience with Ellery at the Regent location she is amazing she goes out of her way to help you and she keeps in contact and keeps you up to date on your vehicle. I will always c Regent location she is amazing she goes out of her way to help you and she keeps in contact and keeps you up to date on your vehicle. I will always call her for updates and for any questions on my car. She is amazing you want to find someone you can work with on a new car or used please go see her you won't be disappointed guaranteed More

Great dealership. Got store credit and polite service. Really appreciate the coordination and cooperation from the team. Got store credit and polite service. Really appreciate the coordination and cooperation from the team. More

Ellery was super helpful in finding me a Hybrid vehicle. After I chose to go with the hybrid camry, she and her manager did everything they could to get me into the one I wanted ASAP. It was totally worth t After I chose to go with the hybrid camry, she and her manager did everything they could to get me into the one I wanted ASAP. It was totally worth the wait. I highly reccomend her and this dealership. More

Helped me with selling my old car and buying a new Camry, good service provided by Ellery Freedy, she was updating every week during the wait time. good service provided by Ellery Freedy, she was updating every week during the wait time. More

Thanks Ellery for the wonderful help finding our fantastic new Corolla. From beginning to end you made it so easy. Friendly, professional, clear information. Yay. Happy driving to us! fantastic new Corolla. From beginning to end you made it so easy. Friendly, professional, clear information. Yay. Happy driving to us! More

Alex was knowledgeable, honest, and pleasant to deal with during the purchase of our new Highlander. He kept us in the loop from the time of ordering until pick up. We’d recommend Alex to anyone. during the purchase of our new Highlander. He kept us in the loop from the time of ordering until pick up. We’d recommend Alex to anyone. More

Worst dealership ever no sense for customer service at all. I purchased a brand new 2022 sienna in February were was in transit since the customer were ordered it upgraded so I jumped on it signed my pape all. I purchased a brand new 2022 sienna in February were was in transit since the customer were ordered it upgraded so I jumped on it signed my paper put down a deposit and the waiting game began ( estimated delivery end of April beginning of may) no communication between the dealer and I were made in the waiting period by the end of may I decided to give my sales men a call( very professional guy) he told me the sienna I purchased was sold to another customer were purchased the same vehicle so it is normal for this dealer to sell 1 vehicle to multiple customers and who ever gets it financing first gets it first come first serve the word from the sales manager and let the other customer completely in the dark. After I got the explanation from what happen from the sales manager Dan Wang he told me straight to my face don’t worry we ordered you another one nothing on our part will change , by the way the estimated delivery is end of 2022 or early 2023. Customer service means nothing to them all they interested in is the number of sales it’s insane how they treat customer were are loyal to this dealer since 17 years don’t matter if I purchased 3 brand new vehicles and 1 used 1 from them they just don’t care. So be very careful what you’re buying there you might end up like me I know it hard to believe but here as info Good morning Mike, My name is Don Saranchuk and I am the General Manager for Jim Pattison Toyota. We received your inquiry last night. I want to first off apologize for the confusion and frustration that you have encountered in purchasing your 2022 Toyota Sienna. The vehicle was double sold because of a break down in our processes. The other customer did purchase it earlier unfortunately. Its not that you were passed over or your vehicle was given to someone else. This situation is extremely rare, it has happened only couple other times in the last 18 months. I understand that this explanation, while it makes sense, it does nothing to ease you frustration for this situation. We have a request in with Toyota Canada to fill your order. Typically Sienna FWD’s get filled sooner than AWD models, we hope to see it based on the time frame that you were quoted. We will ensure that you are not affected by any adjustments in your vehicles trade value or the price of the vehicle while your vehicle is on order, including if your van arrives as a 2023 model, not a 2022 (typically Toyota has price increases each new model year and sometimes through out the year). I would be happy to work with you directly moving forward to ensure that we get the relationship back on track and there are no further hiccups or issues. My direct number is 204 944 6690 if you should ever need to reach me. Please let me know if there is anything else that I can do to assist you at this time or moving forward. Best regards, Don Saranchuk General Manager dsaranchuk@jpautogroup.com image001.png Jim Pattison Toyota on Regent https://www.JPToyotaRegent.com 1486 Regent Avenue West Winnipeg, MB R2C 3A8 Direct: (204) 944-6690 Mobile: (204) 955-2173 Fax: (204) 944-6642 More

Alex was wonderful with our RAV4 deal. He was very welcoming, respectful, polite and helpful in choosing our new ride. I really appreciate his help and I am enjoying my new RAV4. Also than He was very welcoming, respectful, polite and helpful in choosing our new ride. I really appreciate his help and I am enjoying my new RAV4. Also thank you to the Toyota team for cheering up. Gurmeet More