Jaguar Land Rover Calgary

Worst car buying experience of my life! Found the exact truck I was looking for. Just so happened to show up at Land Rover. After I agreed to purchase it, my experience went to xxxx. The sa Found the exact truck I was looking for. Just so happened to show up at Land Rover. After I agreed to purchase it, my experience went to xxxx. The salesman screwed up the terms of the contract twice, all while sending me his internal documents that he created the contracts with. On delivery day, I find a scratch on the passenger door, that the detailers/service team put into it. They were going to just let me drive it off the lot. Trying to get them to acknowledge it and get it fixed took us a full week until my wife had to drive to the dealership and physically speak to the sales manager. Truck went in for body work only to return it to me with failed parking sensors. After sending it back in, on the day I was supposed to pick it up, their detail/service team decided to dent and scratch the truck again!!! Absolute carelessness with the vehicle. I decided to not go through with the purchase and sell it back to them. Now I’m left with no truck, and a very jaded view of this dealership. Warning to anyone looking at the white 2020 Denali they have up for sale More

Tyson Braid was my sales person. He was very helpful, pleasant and easy to deal with. Wasn`t pushy and helped me with the vehicle that I wanted. Alisa was also very helpful He was very helpful, pleasant and easy to deal with. Wasn`t pushy and helped me with the vehicle that I wanted. Alisa was also very helpful More

Shout out to Francisco Cruz. We scheduled a test drive, and when we're on our way he called us saying the car was already sold. Not only he wasted our time and gas, he made my wi We scheduled a test drive, and when we're on our way he called us saying the car was already sold. Not only he wasted our time and gas, he made my wife really frustrated as she was expecting to have the car that she wanted. That was really poor salesmanship right there. My advice to you Mr Francisco, never schedule an appointment to anyone if it's already on hold to someone else, which any other salesman can easily do. More

Knowledgeable, professional, and friendly staff that go above and beyond to make sure you have a fantastic experience. Christina Manning, our product specialist, made our purchasing process completely seam above and beyond to make sure you have a fantastic experience. Christina Manning, our product specialist, made our purchasing process completely seamless. We left feeling as though no detail was overlooked. Such a positive experience from beginning to end, I would highly recommend! More

Symon Murray is phenomenal here. If you are looking to purchase a vehicle we highly recommend you ask for him. He is patient, listens to your needs, and follows up in a non pushy way If you are looking to purchase a vehicle we highly recommend you ask for him. He is patient, listens to your needs, and follows up in a non pushy way. We have been going to every dealership in the city we have received terrible service, great service, and Symon was superior service. More

Melanie Mckay was great to deal with would highly recommend Jaguar Land Rover Calgary. Excellent customer service recommend Jaguar Land Rover Calgary. Excellent customer service More

They don't care about their customers, only goal is to sell, or lease and forget you, Leased 3 vehicles in one month, and bought a Velar couple months before. Vehicles leased under Company, which my so sell, or lease and forget you, Leased 3 vehicles in one month, and bought a Velar couple months before. Vehicles leased under Company, which my son was part owner and worked, in January 2020. In January 2021 my son became extremely ill and God took him in March 2021, his vehicle had less than 9000k, we begged this dealership (Jiri Gronzil) to please take my sons vehicle back. They would only do it if we paid the remaining amount on the lease, they would not try to help us in any way, as long as they get their money they don't care what you're going through. If we didn't have such an amazing experience at Jack Carter we might have excepted this from Jaguar Land Rover Calgary, thinking this is normal with leased vehicles. We also leased a truck through Jack Carter in August 2020, we called Jack Carter explained what happened, they asked us to return the truck, we were there for maybe 10 minutes, they looked at the truck, we signed one form and left, no extra charges no payments to make till the end of the lease. Why such a different experience, Jack Carter obviously cares about their customers. Land Rover vehicles are great I've no problem with them, but Jaguar Land Rover Calgary, customer service is one of the worst in Calgary, They stopped taking the leasing payments in July, no idea why, I thought that was nice of them, not knowing that they sent a collection and repo company after me. I never stopped payment and talked to them CDLSI (Christine P) asking why they stopped taking payments and how do I send them the outstanding amount. Really couldn't give me an answer, had to hire a Lawyer, and they gave him a hard time as well, Not only do I keep paying for a vehicle that is sitting i the garage, never driven, I had to pay a lawyer to get them off my back, for something that was their fault. The incompetence, and lack of empathy from this dealership is shocking. If you enjoy buying from an arrogant, over priced, blood xxxxxxx dealership this is the one for you. If not RUN elsewhere. More

This dealership is not looking for your best interests and will do what they can to enrich themselves on your behalf. I was originally dealing with Scott Glass, however I simply couldn’t tolerate his sal and will do what they can to enrich themselves on your behalf. I was originally dealing with Scott Glass, however I simply couldn’t tolerate his sales antics. Scott says all the cheesy and insensible comments you’d expect from someone in 1985 trying to sell you a station wagon. I immediately asked to speak with someone who wasn’t so obtuse. David and I landed on a price that I didn’t think was a good deal at all but I was pressed to get a vehicle within the week. When I flew from Toronto to pick it up the Range Rover it didn’t have massage seats which the advertisement clearly stated it came with. I sent David a message immediately, telling him we had a huge problem… he casually responded a few days later saying there’s small print underneath the ad that says there may be inconsistencies test they are liable for !!!! This is super shady. Then I notice huge gouges on the drivers fender that look like they attempted to hide these damages. They never mentioned before I came or upon retrieval that the damage was there. After weeks of endlessly chasing David down to fix these glaring and hugely problematic issues, the only thing he offered was $2200, the sticker price of massage seats. To this day the screens don’t work all the time, the door lock button on the handle requires about 5 taps before it registers, and I’m stuck with a damaged and broken vehicle because Land Rover Calgary doesn’t care about you once that cheque is in their hands. Never again! This dealership is shady, you’re getting screwed over, you likely just don’t know by how much yet. More

First, I will say that my review is 100% based on my customer experience at this dealership and not about the quality of the vehicle. I actually love my car. This is to caution anyone thinking of buyi customer experience at this dealership and not about the quality of the vehicle. I actually love my car. This is to caution anyone thinking of buying from this particular dealership and dealing with Hitesh Moudgil. I will not comment about the service department except to say that Matt S is great - communicates promptly and is professional. Here is my story: I wish I were making this up because it is so ridiculous - we just wanted to buy a new vehicle. My lease expired on October 1, 2020. I started calling the sales agent Hitesh in August about purchasing a 2020 model. Literally have barely spoken to him over my 42 month lease, I guess follow up with customers is not part of the customer service mandate here. We made an appointment, came in, test drove and agreed to purchase a 2020 model and sent in our specs. After NUMEROUS emails, calls, and unanswered emails, we were told that we missed the 2020 production run which wasn’t exactly true. I called the Edmonton dealership and spoke to a sales person about moving our business there as we were unhappy with the customer service at the Calgary location. Within a few hours, the Edmonton store had a manager contact me and told me the Calgary location was under new management due to this very issue. Being a reasonable person, I gave them the opportunity to prove me different. I spoke with Maurice (the new manager) on the phone about our entire experience - noting all the issues with the 2020 and previous service issues. Seemed like a nice enough guy, trying to change the reputation of the dealership.. He convinced me that they were going to do better. That he was there to change the culture - trying to improve the customer experience. That has proven to be completely false. I'm told we will be 1st down the production line for the 2021 model. My lease is extended for 3 months. Vehicle is set to arrive in March. Lease extended for a 2nd time in January. Email Jan 27, 2021: “Your vehicle is flagged to be one of the first ones coming in but there have been some delays in the redesign production. We are estimating the vehicle to be here in May”. I asked a question regarding this timeline and got no response until Feb 1 only after having to text his manager Maurice, then Hitesh bothers to answer me. Maurice apologizes for the lack of communication. Email March 3, 2021: I have to ask for an update……...Great news, the timeline has shortened from earlier. Please see attached. We are anticipating the Jag to be here End of March or First week of April. That’s the last update I ever get. If all of that isn’t bad enough, the lease extension is applied incorrectly. Canadian Dealer Lease Services (Hong) acknowledges THEIR error in writing but proceeds to report it to the credit bureau. I have an email dated Feb 19 from CDLSI saying the incorrect reporting has been corrected with the credit bureau, I’m told I need to wait for the update. March 15 - credit reported updated, incorrectly AGAIN. File formal dispute with the credit bureau with letter from CDLSI. Email to CDSLI, Hitesh and Maurice - not a single word from either about the situation. Still no update as of today - March 31 - have emailed Hong and asked a different manager Jiri to follow up. Our expectations are pretty basic, honesty, clear communication, periodic updates and decent level of customer service. Ultimately, it is how a company handles their mistakes that shows their caliber and shows customers their business is valued. Everyone makes mistakes, but being accountable and making it right makes ALL the difference. March 29, 2021: went into the dealership to buy out my existing vehicle. Hitesh is hiding out in a back office, laughing and joking around with the managers. Clearly, 0 accountability or repercussion for losing a customer which could have been 100% prevented. When we are leaving, we see several 2021’s in the lot and the finance dept told us they have had 3 truck loads of vehicles (including the version of my vehicle) come in for March Madness. Perfect ending to the LONG string of dishonesty. Do yourself a favor and go elsewhere. More

My wife and I can’t say enough about our positive purchasing experience and outstanding customer service at Calgary Jaguar. From Ken our product specialist to the General Manager Jiri, and finally Sc purchasing experience and outstanding customer service at Calgary Jaguar. From Ken our product specialist to the General Manager Jiri, and finally Scott our Service Advisor. The couple issues that did come up we’re swiftly addressed and taken care of in both timely manner, and to the highest standard of quality possible in order to make us happy. We will definitely be coming back for both our maintenance needs, and our next purchase. Great job. More