Jaguar Land Rover Calgary

Shout out to Francisco Cruz. We scheduled a test drive, and when we're on our way he called us saying the car was already sold. Not only he wasted our time and gas, he made my wi We scheduled a test drive, and when we're on our way he called us saying the car was already sold. Not only he wasted our time and gas, he made my wife really frustrated as she was expecting to have the car that she wanted. That was really poor salesmanship right there. My advice to you Mr Francisco, never schedule an appointment to anyone if it's already on hold to someone else, which any other salesman can easily do. More

Knowledgeable, professional, and friendly staff that go above and beyond to make sure you have a fantastic experience. Christina Manning, our product specialist, made our purchasing process completely seam above and beyond to make sure you have a fantastic experience. Christina Manning, our product specialist, made our purchasing process completely seamless. We left feeling as though no detail was overlooked. Such a positive experience from beginning to end, I would highly recommend! More

Symon Murray is phenomenal here. If you are looking to purchase a vehicle we highly recommend you ask for him. He is patient, listens to your needs, and follows up in a non pushy way If you are looking to purchase a vehicle we highly recommend you ask for him. He is patient, listens to your needs, and follows up in a non pushy way. We have been going to every dealership in the city we have received terrible service, great service, and Symon was superior service. More

Melanie Mckay was great to deal with would highly recommend Jaguar Land Rover Calgary. Excellent customer service recommend Jaguar Land Rover Calgary. Excellent customer service More

They don't care about their customers, only goal is to sell, or lease and forget you, Leased 3 vehicles in one month, and bought a Velar couple months before. Vehicles leased under Company, which my so sell, or lease and forget you, Leased 3 vehicles in one month, and bought a Velar couple months before. Vehicles leased under Company, which my son was part owner and worked, in January 2020. In January 2021 my son became extremely ill and God took him in March 2021, his vehicle had less than 9000k, we begged this dealership (Jiri Gronzil) to please take my sons vehicle back. They would only do it if we paid the remaining amount on the lease, they would not try to help us in any way, as long as they get their money they don't care what you're going through. If we didn't have such an amazing experience at Jack Carter we might have excepted this from Jaguar Land Rover Calgary, thinking this is normal with leased vehicles. We also leased a truck through Jack Carter in August 2020, we called Jack Carter explained what happened, they asked us to return the truck, we were there for maybe 10 minutes, they looked at the truck, we signed one form and left, no extra charges no payments to make till the end of the lease. Why such a different experience, Jack Carter obviously cares about their customers. Land Rover vehicles are great I've no problem with them, but Jaguar Land Rover Calgary, customer service is one of the worst in Calgary, They stopped taking the leasing payments in July, no idea why, I thought that was nice of them, not knowing that they sent a collection and repo company after me. I never stopped payment and talked to them CDLSI (Christine P) asking why they stopped taking payments and how do I send them the outstanding amount. Really couldn't give me an answer, had to hire a Lawyer, and they gave him a hard time as well, Not only do I keep paying for a vehicle that is sitting i the garage, never driven, I had to pay a lawyer to get them off my back, for something that was their fault. The incompetence, and lack of empathy from this dealership is shocking. If you enjoy buying from an arrogant, over priced, blood xxxxxxx dealership this is the one for you. If not RUN elsewhere. More

This dealership is not looking for your best interests and will do what they can to enrich themselves on your behalf. I was originally dealing with Scott Glass, however I simply couldn’t tolerate his sal and will do what they can to enrich themselves on your behalf. I was originally dealing with Scott Glass, however I simply couldn’t tolerate his sales antics. Scott says all the cheesy and insensible comments you’d expect from someone in 1985 trying to sell you a station wagon. I immediately asked to speak with someone who wasn’t so obtuse. David and I landed on a price that I didn’t think was a good deal at all but I was pressed to get a vehicle within the week. When I flew from Toronto to pick it up the Range Rover it didn’t have massage seats which the advertisement clearly stated it came with. I sent David a message immediately, telling him we had a huge problem… he casually responded a few days later saying there’s small print underneath the ad that says there may be inconsistencies test they are liable for !!!! This is super shady. Then I notice huge gouges on the drivers fender that look like they attempted to hide these damages. They never mentioned before I came or upon retrieval that the damage was there. After weeks of endlessly chasing David down to fix these glaring and hugely problematic issues, the only thing he offered was $2200, the sticker price of massage seats. To this day the screens don’t work all the time, the door lock button on the handle requires about 5 taps before it registers, and I’m stuck with a damaged and broken vehicle because Land Rover Calgary doesn’t care about you once that cheque is in their hands. Never again! This dealership is shady, you’re getting screwed over, you likely just don’t know by how much yet. More

First, I will say that my review is 100% based on my customer experience at this dealership and not about the quality of the vehicle. I actually love my car. This is to caution anyone thinking of buyi customer experience at this dealership and not about the quality of the vehicle. I actually love my car. This is to caution anyone thinking of buying from this particular dealership and dealing with Hitesh Moudgil. I will not comment about the service department except to say that Matt S is great - communicates promptly and is professional. Here is my story: I wish I were making this up because it is so ridiculous - we just wanted to buy a new vehicle. My lease expired on October 1, 2020. I started calling the sales agent Hitesh in August about purchasing a 2020 model. Literally have barely spoken to him over my 42 month lease, I guess follow up with customers is not part of the customer service mandate here. We made an appointment, came in, test drove and agreed to purchase a 2020 model and sent in our specs. After NUMEROUS emails, calls, and unanswered emails, we were told that we missed the 2020 production run which wasn’t exactly true. I called the Edmonton dealership and spoke to a sales person about moving our business there as we were unhappy with the customer service at the Calgary location. Within a few hours, the Edmonton store had a manager contact me and told me the Calgary location was under new management due to this very issue. Being a reasonable person, I gave them the opportunity to prove me different. I spoke with Maurice (the new manager) on the phone about our entire experience - noting all the issues with the 2020 and previous service issues. Seemed like a nice enough guy, trying to change the reputation of the dealership.. He convinced me that they were going to do better. That he was there to change the culture - trying to improve the customer experience. That has proven to be completely false. I'm told we will be 1st down the production line for the 2021 model. My lease is extended for 3 months. Vehicle is set to arrive in March. Lease extended for a 2nd time in January. Email Jan 27, 2021: “Your vehicle is flagged to be one of the first ones coming in but there have been some delays in the redesign production. We are estimating the vehicle to be here in May”. I asked a question regarding this timeline and got no response until Feb 1 only after having to text his manager Maurice, then Hitesh bothers to answer me. Maurice apologizes for the lack of communication. Email March 3, 2021: I have to ask for an update……...Great news, the timeline has shortened from earlier. Please see attached. We are anticipating the Jag to be here End of March or First week of April. That’s the last update I ever get. If all of that isn’t bad enough, the lease extension is applied incorrectly. Canadian Dealer Lease Services (Hong) acknowledges THEIR error in writing but proceeds to report it to the credit bureau. I have an email dated Feb 19 from CDLSI saying the incorrect reporting has been corrected with the credit bureau, I’m told I need to wait for the update. March 15 - credit reported updated, incorrectly AGAIN. File formal dispute with the credit bureau with letter from CDLSI. Email to CDSLI, Hitesh and Maurice - not a single word from either about the situation. Still no update as of today - March 31 - have emailed Hong and asked a different manager Jiri to follow up. Our expectations are pretty basic, honesty, clear communication, periodic updates and decent level of customer service. Ultimately, it is how a company handles their mistakes that shows their caliber and shows customers their business is valued. Everyone makes mistakes, but being accountable and making it right makes ALL the difference. March 29, 2021: went into the dealership to buy out my existing vehicle. Hitesh is hiding out in a back office, laughing and joking around with the managers. Clearly, 0 accountability or repercussion for losing a customer which could have been 100% prevented. When we are leaving, we see several 2021’s in the lot and the finance dept told us they have had 3 truck loads of vehicles (including the version of my vehicle) come in for March Madness. Perfect ending to the LONG string of dishonesty. Do yourself a favor and go elsewhere. More

My wife and I can’t say enough about our positive purchasing experience and outstanding customer service at Calgary Jaguar. From Ken our product specialist to the General Manager Jiri, and finally Sc purchasing experience and outstanding customer service at Calgary Jaguar. From Ken our product specialist to the General Manager Jiri, and finally Scott our Service Advisor. The couple issues that did come up we’re swiftly addressed and taken care of in both timely manner, and to the highest standard of quality possible in order to make us happy. We will definitely be coming back for both our maintenance needs, and our next purchase. Great job. More

worst experience of my life! when I first purchased my vehicle, i traded my old one and i had a km deposit with another dealership where i purchased my old vehicle at and they onl when I first purchased my vehicle, i traded my old one and i had a km deposit with another dealership where i purchased my old vehicle at and they only paid the difference on my pay out even though that was not part of the deal i had my bill of sale. When i came in to request my money back the owner tried to tell me that it was part of the deal during negotiation.. so glad i kept the original bill of sale where it showed it wasnt. They ended up writting me a chque but made me wait all day for it. Two years later, I lost my keys and called to order two new sets for 250 each. My car had to get towed from the lake by the dealership which took over 10 days to get approval from their office. Due to the distance, but i had to keep calling till they finally got somone to come get my car. Once i got to the dearlership, the service guys asked how i was paying and if insurance was involved. After 2 hours waiting for my car they said they couldnt reset the key and i had to purchase a new module. Which the cost would be $3000 plus installation and gst. I was so upset, and the service guy told me to make up my mind as they were not a parking lot to stored vehicles , that they need to know what iwanted done if iwas going to go ahead with the service. I ended up towiing by car to my house . I ended up been referred by a friend to a guy that does keys for all types of vehicles. He came to my house and in 5 mins had my keys done. How?? is it that some guy with no special tools had it done so fast. but my dealership who has techs that specialize on landrover.. couldnt get it done and wanted tme to pay an additional 2500 for it. .. crazy.. !! I also had some recals and issue during my car was still under warranty. I brought it several times and they suppost to have fixed the issues but they continued even after my warranty was over . not they want me to pay for it myself.. i dont recommend anyone going there. They have gone through many differnt management but it si always same bs!. I WOULD NEVER GO THERE AGAIN. Too bad cuz i like their cars but if i ever decide again to purchase a landrover would be at edmonton dealerdship .. they are amazing there. Product is always not the best, had issues with my car from day 1. if i could rate them with less then one star i would! dishonest people! More

Worst Customer Service I made an appointment for test drive, Sales person specifically asked me to come 1:45PM and told me that the vehicle will be ready for test drive. We I made an appointment for test drive, Sales person specifically asked me to come 1:45PM and told me that the vehicle will be ready for test drive. We showed up 1:45pm, the front desk girl told me he had taken someone else for test drive and will be here after. We waited 10 min and asked if someone else can help. The manager took me to the vehicle and told me that I won"t be able to do test drive soon as there was another test drive scheduled before me. I left the dealership and will never go there though I wanted to buy the SUV desperately. More