Jaguar Land Rover Calgary

Avoid Avoid This Dealership – Dishonest and Untrustworthy I had an extremely disappointing experience with Jaguar Land Rover. They misrepresented the terms of our agreement, failed to honor Untrustworthy I had an extremely disappointing experience with Jaguar Land Rover. They misrepresented the terms of our agreement, failed to honor their commitments, and refused to make things right when confronted. From the beginning, I was given misleading information from Dan in sales and Mackenzie in Finance which influenced my decision to proceed. After realizing they were not following through on what was promised, I attempted to resolve the issue with management Melanie, but they were uncooperative and dismissive. Instead of taking responsibility, they made excuses and showed no concern for customer satisfaction. Buying a car should be a transparent and trustworthy process, but this dealership operates with dishonesty and a lack of integrity. I strongly advise others to take their business elsewhere to avoid the frustration and financial loss I experienced. More

I waited for six months for my vehicle to arrive. On the day I went to pick it up, I was handed the keys and told to go outside and make sure I was happy with it. I paid for a roof rack and block hea On the day I went to pick it up, I was handed the keys and told to go outside and make sure I was happy with it. I paid for a roof rack and block heater, and to my surprise, they were not installed. I had to drive it back to Calgary three months later to get it installed. This is a 700km trip for me. More

Horrible experience in servicing my Jaguar. We were looking for just a diagnosis on an engine rattle noise. They damaged the 2 central lock units and estimate done by them of $11,000 to replace We were looking for just a diagnosis on an engine rattle noise. They damaged the 2 central lock units and estimate done by them of $11,000 to replace these 2 units. They rejected to fix what they damaged and return my car back on the same condition it was before the diagnosis. So don’t trust in them. Know that they will damage your car and they won’t take any responsibility. More

Good sales service. Answered inquiries quickly. Manager popped by to say hello. Overall good experience. Answered inquiries quickly. Manager popped by to say hello. Overall good experience. More

I have never found purchasing an automobile a pleasant experience until I arrived at Jaguar Land Rover Calgary. Andrew Zhong was the product specialist that looked after me and he was wonderful. He was ex experience until I arrived at Jaguar Land Rover Calgary. Andrew Zhong was the product specialist that looked after me and he was wonderful. He was extremely polite, knowledgeable and handled every aspect of my purchase in a very professional manner. He made my transaction a most enjoyable one. If anyone is planning a visit to this dealership then Andrew is the [person you want to deal with. Dave D. More

Everyone is very friendly and I have had exceptional service from this dealership. I love the fact that they took time to show me all of the options in my new vehicle. service from this dealership. I love the fact that they took time to show me all of the options in my new vehicle. More

Bought a second vehicle from Dan. His level of service and attentiveness is amazing. Fantastic experience. His level of service and attentiveness is amazing. Fantastic experience. More

All staff were very courteous, professional and helpful. The communication was excellent and the product was exactly as described. The communication was excellent and the product was exactly as described. More

Awful experience with jaguar Calgary. Bought a 2019 Jaguar Fpace and i was shocked when finally my bank updated the loan amount in website. There was a $3000 CAD extra on what we initia Bought a 2019 Jaguar Fpace and i was shocked when finally my bank updated the loan amount in website. There was a $3000 CAD extra on what we initially decided the cost of the car is. When i checked the cost break down again i can see they have added $3000 cad Separately for GAP insurance and extended warranty. But while purchase it was communicated that my gap and extended warranty together will be $3000 cad. Trying to reach the finance person through email and phone but response . The front desk person is telling she's busy every time when i called. The same person was available or used to give me a call back within 30 minutes when i was about to get my car. Finally went to the showroom in person and met the finance manager and he promised to share the information with the finance person and make sure she gives me a call back today at 10am. Still no response and now when i called the manager today even he's not reachable. Things i learned : * Never trust their verbal promises and sign papers without reading and clarifying it completely. *Things in paper should exact. They might come up with nonsenses but dont sign the copy until its clear. *Expect good customer service till you get the car delivered. They gonna treat you bad when you come back with questions and issues. not even basic professionalism to give a reply on someone's email. More

Just want to Say a Big thank you to Christian Perdomo Service Advisor at Jaguar Land Rover Calgary. He is very Focus and Customer friendly and give good service advise concerning my Range Rover Maintain Service Advisor at Jaguar Land Rover Calgary. He is very Focus and Customer friendly and give good service advise concerning my Range Rover Maintainance. Kudos to Chris. More