Jaguar Land Rover Calgary

Awful experience with jaguar Calgary. Bought a 2019 Jaguar Fpace and i was shocked when finally my bank updated the loan amount in website. There was a $3000 CAD extra on what we initia Bought a 2019 Jaguar Fpace and i was shocked when finally my bank updated the loan amount in website. There was a $3000 CAD extra on what we initially decided the cost of the car is. When i checked the cost break down again i can see they have added $3000 cad Separately for GAP insurance and extended warranty. But while purchase it was communicated that my gap and extended warranty together will be $3000 cad. Trying to reach the finance person through email and phone but response . The front desk person is telling she's busy every time when i called. The same person was available or used to give me a call back within 30 minutes when i was about to get my car. Finally went to the showroom in person and met the finance manager and he promised to share the information with the finance person and make sure she gives me a call back today at 10am. Still no response and now when i called the manager today even he's not reachable. Things i learned : * Never trust their verbal promises and sign papers without reading and clarifying it completely. *Things in paper should exact. They might come up with nonsenses but dont sign the copy until its clear. *Expect good customer service till you get the car delivered. They gonna treat you bad when you come back with questions and issues. not even basic professionalism to give a reply on someone's email. More

Just want to Say a Big thank you to Christian Perdomo Service Advisor at Jaguar Land Rover Calgary. He is very Focus and Customer friendly and give good service advise concerning my Range Rover Maintain Service Advisor at Jaguar Land Rover Calgary. He is very Focus and Customer friendly and give good service advise concerning my Range Rover Maintainance. Kudos to Chris. More

Truly awful experience. Bought a brand new Range Rover SE P530 at just over 200k on lease. Drove it off and from day 1 it has had so many problems with it since that in total Bought a brand new Range Rover SE P530 at just over 200k on lease. Drove it off and from day 1 it has had so many problems with it since that in total its spent 24 days back in the garage out of the 50 days we owned it. If you know about coaxial cables and the amount of malfunctions they can lead to, then you'll know this was serious. However not serious enough according to the manager to get a refund, no, having got expert opinion that the issue with the car ,(last 8 of the VIN is PA077793 as she'll be back up for sale once fixed again!), could potentially be dangerous, we cut the lease short and only received a residual amount (mailed by cheque to make it that bit slower now that we were no longer 'customers'), of $6k. 50 days ownership, 24 in the garage....(told by a junior salesman who came to collect our inferior courtesy car, one of many, that the car is in bits being fixed) - brand new car huh? Nick the JLR service technician told my wife about the coaxial cable problem, she's an electrical engineer and knows the consequences. I've since been told by other experts, "I'll continually have problems with the car". Land Rover in the UK continually come near bottom in terms of reliability (look it up) & now I know why. So my advice to you is, stick to Canadian/US, German or Japanese vehicles and avoid British built cars.....(this, sadly, coming from a Brit). Also steer clear of JLR Calgary. Had this been a tv it would have been replaced or at least refunded. More

Excellent service from Matt and Aleksandra and team. Highly recommend Tom as he was exceptional going over our new 2024 Jaquar Highly recommend Tom as he was exceptional going over our new 2024 Jaquar More

The sales team was awesome, the finance and paperwork for closing was seamless and the delivery team was awesome. Overall a fantastic experience closing was seamless and the delivery team was awesome. Overall a fantastic experience More

I purchased a used car from JLR and traded in a vehicle as part of the exchange, the purchase was below average the after sales service so far has been very poor. I’ve called a number of times requesting t as part of the exchange, the purchase was below average the after sales service so far has been very poor. I’ve called a number of times requesting to speak to their sales and service managers, my calls so far have not been returned. So far this dealership has NOT complied to the terms agreed at purchase. More

Very nice staff and great customer service all the issues got solved and left very happy. got solved and left very happy. More

It was a good experience overall, the service provided was great and they are willingly to answer any question the customer might have. Only improvement opportunity I can think of is to present the differ was great and they are willingly to answer any question the customer might have. Only improvement opportunity I can think of is to present the different additional warranties and extras that are recommended to get before signing the purchase agreement to assess the overall cost. Besides that, everything was great. More

After a brief experiment with another brand and dealership (<6 months) I have returned home to JLR Calgary. So happy dealership (<6 months) I have returned home to JLR Calgary. So happy More

The customer service went above and beyond for me. They responded quickly and it was a Seamless experience. They responded quickly and it was a Seamless experience. More